Koons Ford of Annapolis - Service Center

Horrible experience , will not recommend or return . Our car was there for over 2 weeks with very very poor communication between us and Bruce . Our car was there for over 2 weeks with very very poor communication between us and Bruce . More

While the recall repair was, I'm assuming, successfully made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge b made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge by the time I went to drive it off the lot. To their credit, they did jump it and told me the cost of a battery (no labor), however, no one offered to replace it while I was there. I realize it's more involved than older cars, but there was nowhere else that could replace it before I got home because of the intricacy and/or their workload. So ... I'm a little disappointed. I'd have waited or at least appreciated an "We just don't have the time right now" over "Yeah, you'll make it home and you can probably get the battery cheaper elsewhere." It was just a very frustrating day, but instead true help, I got vague information and "we didn't do it" (the lights were off, the radio was off" etc. Will I give them another shot. Yes. More

Problem corrected, helpful advisor, good communication between departments. Body shop was super fast.My go to body shop! between departments. Body shop was super fast.My go to body shop! More

Thank you for completing the job. I truly appreciate the loaner. Everything was great. Please thank all involved. I truly appreciate the loaner. Everything was great. Please thank all involved. More

Always a pleasure to take my vehicles in for service. The service personnel are courteous The service personnel are courteous More

The service was quick and very resonably priced. I was always made aware of the status of my vehicle and ready as expected. I was always made aware of the status of my vehicle and ready as expected. More

Very convenient scheduling, and very friendly staff. I plan on doing all of my service on my Ford at Koons Ford in Annapolis. I plan on doing all of my service on my Ford at Koons Ford in Annapolis. More

Like many service places , some of the younger people don’t really want to be there. They don’t enjoy what they do and it’s just a paycheck. Mike the service guy and the lady that serves coffee were OUTS don’t really want to be there. They don’t enjoy what they do and it’s just a paycheck. Mike the service guy and the lady that serves coffee were OUTSTANDING. More

Koons Ford Service Staff are Professional, Helpful, Knowledgeable and Friendly. Mike Treas is a incredible guy! Knowledgeable and Friendly. Mike Treas is a incredible guy! More

Mike Treas and the Koons staff work quickly and effectively to service my car every time I bring it in. effectively to service my car every time I bring it in. More