Koons Ford of Annapolis - Service Center

Have used Koons for 10-12 years to service my vehicle. Believe that says it all! Believe that says it all! More

Slow service. Shop is always under staffed. Oil Change and check engine light took all day. Always have to call to check vehicle status. Forgot to reset oil status Shop is always under staffed. Oil Change and check engine light took all day. Always have to call to check vehicle status. Forgot to reset oil status and put new oil sticker in windshield. Didn't have O2 sensor in stock. Been over 2 weeks since service visit and haven't heard if O2 is back in stock. Would go elsewhere if there was another Ford dealer nearby. More

I had to be at the dealership at 8 o’clock in the morning to get my car looked at and serviced. I was going for a recall inspection and it took for me to finally talk to a manager for my car to be seen. My c to get my car looked at and serviced. I was going for a recall inspection and it took for me to finally talk to a manager for my car to be seen. My car didn’t get a check to about 330 that afternoon so I was there all day and if I didn’t talk to the manager at the very end of the day my car Wouldn’t have been fixed. They actually called me and told me they couldn’t service my car today so I talk to the manager. More

Always as quick as possible and very thorough service. Well-appointed wait room and very professional staff. Well-appointed wait room and very professional staff. More

They did a great job and took care of all issues. I was very happy! I was very happy! More

The necessary work is always excellent and on time when repairs and maintenance are needed. repairs and maintenance are needed. More

Customers service was good good good good good good good good good good goods goods good good good goods goods More

Mike Treas is the best. Always treats me like a valued customer. Been going there for many years. Always treats me like a valued customer. Been going there for many years. More

I was unaware that I should have scheduled an appointment and yet they were still able to complete the necessary service work in a timely manner. and yet they were still able to complete the necessary service work in a timely manner. More

They kept me up to date on what was going on with the auto repairs and the repairs were done in a timely manner. Everyone was very professional and helpful. auto repairs and the repairs were done in a timely manner. Everyone was very professional and helpful. More