Koons Ford of Annapolis - Service Center

Mike Treas is a great service manager. He's been connecting me with great service for over 20 years. He's been connecting me with great service for over 20 years. More

Service has gone down hill. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. More

At my last Works service on a Saturday I was told they would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no rec would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no record of my service More

Service department not very impressive. Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to keep your car multiple days. More

Took 3 months to fix what should have taken a week at worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. More

Mike Tres is always transparent and knowledgeable about all my vehicles when I bring them in for service all my vehicles when I bring them in for service More

Mike Tres is the professional I trust to take care of me and my truck. A knowledgeable and experienced service manager who cares about your concerns and service experience. and my truck. A knowledgeable and experienced service manager who cares about your concerns and service experience. More

Great service and helpful technicians on site. They assist and make sure the customer is satisfied. They assist and make sure the customer is satisfied. More

Chuck was knowledgeable and easy to work with. He helped us through the entire process. He helped us through the entire process. More

I had a recall with a part that had to be replaced. I was given an appt. several months out. I called 2 weeks prior and I was moved up a week which was great. I got there on time, everyone was extre I was given an appt. several months out. I called 2 weeks prior and I was moved up a week which was great. I got there on time, everyone was extremely pleasant and helpful. The work was completed in the time I was quoted. I wasn't harassed about any other work that needed to be done (I take good care of my car) . I was very pleased with the service. Thank You. More