Koons Ford of Annapolis - Service Center

Horrible customer service on behalf of the Service Tech Mike Treas. We were without a vehicle for 1 week with absolutely no update on his behalf unless we called and when we did he was beyond rude and acte Mike Treas. We were without a vehicle for 1 week with absolutely no update on his behalf unless we called and when we did he was beyond rude and acted like if we were bothering him. When we finally showed up on the last day in person, he was beyond demeaning and rude. To be in a situation like ours, where the vehicle had issues on Ford's behalf, nothing to do with us, and him show no empathy but rather was a complete demeaning, cold, and rude person, it really made the situation even worse. More

Everything was great, all the staff very friendly and efficient. The waiting area is first class. efficient. The waiting area is first class. More

Service was outstanding and Mike is knowledgeable and kind. Because everyone was so friendly, I will be BACK. Thank you. kind. Because everyone was so friendly, I will be BACK. Thank you. More

excellent service in a timely manner Pick up and delivery was excellent! Mike Treas is the man! delivery was excellent! Mike Treas is the man! More

The service department is well organized and efficient. Communication from Mike Treas service advisor is excellent and timely. I have become a regular and loyal customer. Communication from Mike Treas service advisor is excellent and timely. I have become a regular and loyal customer. More

Everyone is kind and friendly. They provide excellent service and is aware of my vehicle service needs. Your team is FANTASTIC and I will be back. :) They provide excellent service and is aware of my vehicle service needs. Your team is FANTASTIC and I will be back. :) More

I prefer Koons Ford of Annapolis location since purchasing my car. Bruce always is kind and pleasant to customers and their car services. purchasing my car. Bruce always is kind and pleasant to customers and their car services. More

Because of a mismatch of replacement airbags my service took a little longer than expected, but Earl sure took care of me with a loaner car. Greatly appreciated! took a little longer than expected, but Earl sure took care of me with a loaner car. Greatly appreciated! More

Great team, courtesy driver was awesome as is the staff in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. More

the best customer service of any of the repairs shops our fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost fleet uses. we an feel rest assured that vehicle will be repair right the first time and at a fair cost More