Koons Ford of Annapolis - Service Center

I was so pleasantly surprised. I came prepared for the work taking longer than quoted and the work was done within hours. Fantastic! I've hesitated to have work done at the deal I came prepared for the work taking longer than quoted and the work was done within hours. Fantastic! I've hesitated to have work done at the dealership because it's so difficult for me to get to work. You still make it difficult to get to work but the inconvenience this time was short lived. More

Everyone is always respectful and kind. I would always refer them to others.Your work is always right the first time. I would always refer them to others.Your work is always right the first time. More

I am sorry to report that my SUV stop working this morning. I drove it and after pulling into a residential garage and turning it off for 5 minutes, it would not start up again. I called the Annapoli morning. I drove it and after pulling into a residential garage and turning it off for 5 minutes, it would not start up again. I called the Annapolis Store maintenance where I had over $3900.00 worth of work done, less than one day, and they sent a road serve truck. He turned the key a couple time and it started so, I drove back to the service department at Ford on Riva road.. As I was driving all the dashboard indicators start and dropped. They did not register anymore. After I pulled up to the service door and did not turn off the key for fear of not starting up again. But, I tried to put in reverse gear to move back, it would not go into gear, at all. Not to back up or drive. I left it there with Mike Treas with the info. Also, I noticed the hood was not down tight and I tried to close it. I opened and lift it and found a transmission container under the hood on the right side laying down. More

Mike Treas 5 Stars, going to him since 2013, always gets the job done. GIVE HIM A BOUNS the job done. GIVE HIM A BOUNS More

Service advisor Bruce was pleasant and efficient regarding service on my truck, all went in a timely manner. regarding service on my truck, all went in a timely manner. More

Recall Service on the Ford Edge . ....Michael was FOUR **** Getting In & Out Need his picture ..... another handsome face! ....Michael was FOUR **** Getting In & Out Need his picture ..... another handsome face! More

Mike is very professional and gets the work completed timely. Good follow-up and is attentive to the customer's needs. Gives you a good and accurate assessment of the vehicle being serviced. timely. Good follow-up and is attentive to the customer's needs. Gives you a good and accurate assessment of the vehicle being serviced. More

Professional staff and polite. Called late afternoon since had not heard from servicecar was done early apparently. Called late afternoon since had not heard from servicecar was done early apparently. More

As a frequent and regular customer, as long as I am dealing with Earl, everything always goes as planned!! dealing with Earl, everything always goes as planned!! More

I am thankful for the help and concern for my ancient ford SUV. Also, for Mike Treas who will see through to replacing the license plate bracket that was broken during the work in the shop. ford SUV. Also, for Mike Treas who will see through to replacing the license plate bracket that was broken during the work in the shop. More