Koons Ford of Annapolis - Service Center

Drop off was quick and easy, picking up was fast. A loaner vehicle was available A loaner vehicle was available More

I agree with reviews from previous clients, Great service, great staff, speedy service, didn't have to make an appointment and very pleased with my advisor I forgot his name. that's why I keep coming service, great staff, speedy service, didn't have to make an appointment and very pleased with my advisor I forgot his name. that's why I keep coming back. More

My dealership and Mike Teas has alway help me and car to stay safe in order to travel stay safe in order to travel More

Another wonderful experience at Koons Ford. Everyone is friendly and eager to help. Mike Treas gets me taken care of right away with a good price! Everyone is friendly and eager to help. Mike Treas gets me taken care of right away with a good price! More

They don't over promise. The car is clean when you pick it up. No sign of grease. The car is clean when you pick it up. No sign of grease. More

I had a problem from the very beginning. As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to g As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to go in the shop 4 times already For 4 seperate issues. One of The Times that I took it to the dealership I had to take it back 3 times correct their mistake. More

Absolutely ZERO communication. I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I can help it, this place is the absolute worst. Terrible mechanics, terrible staff, terrible experience. Shame on you More

Great service and communication from the Advisor and Technician. My vehicle was repaired in a timely manner. Technician. My vehicle was repaired in a timely manner. More

Dropped car off on a Wednesday night for a Thursday appt. Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after le Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after leaving two messages for an update. More

I took my car in for a scheduled appointment. They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even reach anyone by phone. Repeated calls and no one answers in service. I walk in and six people are standing around. More