Koons Ford of Annapolis - Service Center

This team was amazing! They always take care of me every time I need something serviced on my vehicle. A+++ service! They always take care of me every time I need something serviced on my vehicle. A+++ service! More

Really Disappointed they scratched gear shifter and waited almost 2 hours for oil change. t waited almost 2 hours for oil change. t More

We had a great buying experience with our sales representative Chuck Greenlee, he was very helpful and our vehicle arrived ahead of schedule. Thank you Koons Ford! representative Chuck Greenlee, he was very helpful and our vehicle arrived ahead of schedule. Thank you Koons Ford! More

As usual, the Koons Ford team was efficient and quick about performing the routine service on our car. about performing the routine service on our car. More

Always congenial, helpful and easy-going. Service writers have the knowledge to translate the noise we hear into solutions. Service writers have the knowledge to translate the noise we hear into solutions. More

A top notch experience from the beginning to the end. Very professional with all aspects of car sales. Very professional with all aspects of car sales. More

Quick response to appointment and timely communication on the work being done. I will come back on a regular basis. the work being done. I will come back on a regular basis. More

the work done and friendliness of the staff are very good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pa good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pass app allows for appointment making but does not provide adequate options. the drop off of the vehicle was time consuming and frustrating. there is an overall feeling that no one knows what they should be doing. i own 2 other cars (bmw and subaru) and the service departments for those cars is dramatically more pleasant. More

I have trust I. My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like governme My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like government red tape. Just an observation. More

This took a work truck off the road for 5 hours I will be canceling my maintenance package canceling my maintenance package More