Koons Kia of Owings Mills

My husband, Sam, and I were not in the market to buy another car, as we had planned to repair our current one. We happened to drive by the Koons Used Car Outlet in Owings Mills, Maryland and saw a 2004 another car, as we had planned to repair our current one. We happened to drive by the Koons Used Car Outlet in Owings Mills, Maryland and saw a 2004 Honda Civic, EX, that caught our eye. It was raining very hard that day on Friday, April 7, 2011, so we decided just to drive around the lot, get out in the rain, and peek into the car. Just curious. We were absolutely impressed by the excellent condition of the car's exterior and interior. It looked like a brand new car. We couldn't believe what we were seeing. Suddenly, Pam McKeown and Jerry Morreaze, Pre-Owned New Sales Personnel, came out and invited us inside to discuss the details of the car's functions, accessories, service history, CarMax info, etc., everything customers needed to know to make an informed purchase decision. They did not use high-pressure tactics generally associated with the negative image of "used car salespersonnel." Their approach, which was professional, warm, and highly informed, relaxed us so that we decided the car was just what we needed. This Honda and Pam and Jerry WOW!ed us as your commercials promise. We have never been treated so warmly and professionally by car salespersonnel. We have already passed out Pam & Jerry's cards to my daughter, brother-in-law, and several friends who are in the market for cars. This dealership deserves all the praise we can give them. They appeared in the rain as "angels" who didn't have to needle us into buying. We were grateful and willing to add the 2004 Honda to our "family." Thanks so much for hiring and/or training such exemplary representatives of the Koons brand name. Gratefully... More

Jeff Scott worked very hard for me. The car I was looking for was barely available and there were not any in Maryland at the time I began looking. Jeff tracked several down and brought one into Koons and now for was barely available and there were not any in Maryland at the time I began looking. Jeff tracked several down and brought one into Koons and now I am riding around in an awesome new CUV. He is honest and not prone to pushing or prodding. More

I am a proud owner of a 6 speed Kia Optima LX. I love it and my experience in purchasing my car from Koons Kia of Owing Mills was great and refreshing. I love driving a manual car and Koons Kia of Owings Mi and my experience in purchasing my car from Koons Kia of Owing Mills was great and refreshing. I love driving a manual car and Koons Kia of Owings Mills was the first dealer that didn't try to push me to purchase an automatic that they had in stock. I had already test driven an automactic and I didn't like it and Koons Kia of Owings Mills didn't have a manual for me to test drive at that time. However, Mr. Jonathan Douglas, my sales person worked with the manager on my behalf to get one for me to test drive. The manager was open and honest about taking a risk to do that without a commitment from me and he didn't make me a promise, which I was impressed with because I hate promises based on tricking people to stay with them and later making excuses about why they couldn't meet your needs. How refreshing it was to work with Jonathan and the manager of Koons Kia of Owings Mills who listened and worked with me on what I wanted and not what they had in stock. KOONS of Owings Mills (Jonathan Douglas) customer service is the reason I made up my mind to purchase a car from them, because I could have tried another dealer who had a manual Kia Optima for me to test drive. Jonathan, your service was refreshing, it feels good to have sales people listen first and respond based on what they heard, again thank you Jonathan. I was at an event just last night and I've already started telling my friends and family about the high level of customer service I received from Jonathan Douglas and the manager at Koons Kia of Owings Mills. More

By far the best dealerhip AND salesman around. Not only did Jeff go out of his way to get the car I wanted at the price I wanted, he also worked out a great deal for the second car we purchased that same d did Jeff go out of his way to get the car I wanted at the price I wanted, he also worked out a great deal for the second car we purchased that same day. Jeff covered all the options and information for both of the vehicles and went as far as sticky tabbing the owners manuals(blue for me pink for the wife). With personal service like that and a nice little play area for kids this IS the all-in-one car shopping place. We also had to have a license platedframe installed on one of the cars and we took it to the service department. Everything was handled with the best care and everything was completed smoothly. All the details were explained and we ALSO received a "Thank You" email from our service rep Lee Ferguson. Overall I would recommend this dealership and salesman to everyone. Keep it up! More

I would definitely recommend Koons Kia to everyone! Especially my sales guy Jeff Scott. He was excellent. This was my first car purchase, and I was very nervous about it. I came into Koons Kia and it w Especially my sales guy Jeff Scott. He was excellent. This was my first car purchase, and I was very nervous about it. I came into Koons Kia and it was such a relaxed environment. Jeff immediately helped me. I knew exactly the car I wanted and he was very knowledgeable on the vehicle. He didn’t try to just “put me in a car” to make a sale. He genially cared about my intersects, likes and dislikes and worked with me. I did not feel pressured at all. Overall I am very satisfied with the level of service that Koons Kia provided. They went over and beyond my expectations. I received a full tank of gas, free car wash and first free oil change! You cannot beat this service. Thanks Jeff Scott and Koons Kia for an excellent experience. More

Went to this Kia dealer after reading all the negative reviews on other Baltimore dealers. Tom Little told us he would have pricing and all the new incentive info for my husband. After making a special tr reviews on other Baltimore dealers. Tom Little told us he would have pricing and all the new incentive info for my husband. After making a special trip to the dealership as mandated by Tom my husband discovered Tom was off. I called his cell he had no clue about the new pricing AND per Al Riddock they don't even have our mode 2011 Sedona l in stock. What a waste of time. We'll just wait out the Japan shortage and get a Toyota when we can afford a decent car. More

Jonathan worked extensively with me to find the Van that best suited my needs. He spent time to answer all my questions on a used van in stock and worked hard to get a deal on a new van when I decided the u best suited my needs. He spent time to answer all my questions on a used van in stock and worked hard to get a deal on a new van when I decided the used van was not for me. He provided a competitive price on the new Van and we are well pleased with our purchase. More

Every encounter at this dealership was positive, friendly and upbeat. My salesman, Jonathan, was accomodating and knowledgable and willing to go the extra mile to get me the exact vehicle I wanted. Every s and upbeat. My salesman, Jonathan, was accomodating and knowledgable and willing to go the extra mile to get me the exact vehicle I wanted. Every salesperson who greeted me or spoke with me was more than happy to answer any questions even though I was already working with Jonathan. Al Riedick, the sales manager, was clearly busily working behind the scenes to get the car I wanted from another dealership while the salesman was answering my questions and showing me around the dealership. Even the financial analyst was helpful in getting me a better rate than I had secured and looking at various financing options to manage my monthly payment. He explained everything clearly and was patient and seemed geniunely concerned about what works best for me. Everybody at Koons KIA seems to work together towards helping the customer and are happy to be there. I would highly recommend this dealership!!!! More

From the greeting we received to the salesman that walked us through the entire purchasing process, this dealership provided nothing less than fantastic service. I would definitely recommend this dealer to f us through the entire purchasing process, this dealership provided nothing less than fantastic service. I would definitely recommend this dealer to friends and family! Thank you Koons Kia for making this experience easy! More