Koons Kia of Owings Mills

Great car buyin experience! Recently my 2013 Kia Soul was totaled while parked in front of my home. So suddenly we were thrown into the car buying market to try to replace a ver Recently my 2013 Kia Soul was totaled while parked in front of my home. So suddenly we were thrown into the car buying market to try to replace a very beloved car. After looking through the websites of the closest Kia dealerships, I found another Kia Soul that I particularly liked, and began an online chat with a sales rep at Koons Kia of Owings Mills. An appointment was made, and the salesman (Gary) was wonderful throughout the whole process. In short order we brought home another Kia Soul that has already more than exceeded my expectations. Definitely the best car buying experience that either my husband or I have ever had! Thank you for putting a smile back on my face! Vanessa (a very pleased Koons Kia customer!) More

terrible staff there terrible personnel there: 1st one just got rude when i said that i am choosing cars yet, and not going to buy right this second. 2nd one was deceivin terrible personnel there: 1st one just got rude when i said that i am choosing cars yet, and not going to buy right this second. 2nd one was deceiving me on the phone and then tried to do it later in person when we were almost signing papers already. though i specifically asked the price and conditions- he just lied straight to my face. and i drove from far to the dealership because of that. and they ran me for loan to several agencies therefore declining my credit score. Very dissatisfied with that place!! do not go there! More

Great staff...friendly, knowledgeable, no pressure I really had a great experience at Koons Kia. My first contact was with the sales manager Russ Allen by phone. He gave me straight answers to many q I really had a great experience at Koons Kia. My first contact was with the sales manager Russ Allen by phone. He gave me straight answers to many questions without any canned sales scripts or traditional aggressive tactics. The initial price he quoted me was much more reasonable than other dealerships. At the dealership, I worked with a sales associate Gary Tolentino who is super-friendly and really knowledgeable about the vehicles. You can tell Gary genuinely enjoys learning about the cars and sharing the information. There was no pressure or hurry as I took time to decide which model was right for me. My experience with the finance manger Frank Beatty was also good...he just gave straight information about the extended warranty options and no pressure. More

Always GREAT! From the day I bought my 2014 KIA up until now, I have had nothing but a awesome experience, each time I have come in. No service is ever force on to From the day I bought my 2014 KIA up until now, I have had nothing but a awesome experience, each time I have come in. No service is ever force on to me. Everything is explained in great detail. Some car places make you feel like "if you drive any further, you will be on the side of the road". I never feel overwhelmed or misled by anything they have suggested for my car. Keep up the GREAT work KIA Motors! You guys rock!! More

not a great selection & couldn't reach deal My main complaint with this dealer and the like is that they advertise lower prices than what most people qualify for and it's misleading. In additio My main complaint with this dealer and the like is that they advertise lower prices than what most people qualify for and it's misleading. In addition, we were disappointed that they didn't have many Sorrento EX V6 models in stock. We visited the dealer in February thinking we wanted a specific Sorrento that was on their website. After seeing the car in person, we realized that we didn't like the color of that car. They did not have the same model in a different color so we ended up negotiating the other EX V6 in stock that included an extra package with more bells and whistles. We didn't really need all of the fancy extras but needed the V6 AWD and a 3rd row. We couldn't reach an agreed deal after a long back and forth visiting the manager etc etc. The internet manager joined in with the discussion and both men were trying to talk us into dropping down to the lower model, extending our loan or buying used. They were very nice and very persistent, but I think were irritated with us because we just wouldn't budge on the terms. We went in with certain expectations based on internet pricing and just ended up frustrated. Later that day, we found another dealer that came much closer to what we wanted to pay. More