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Koons Kia of Woodbridge

Woodbridge, VA

Overview
Employees
Reviews
Vehicles
4.3
755 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Sales Hours
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14208 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 755 reviews

April 27, 2025

Very easy to work with and get quick results. Amazing staff and great car choices. More

by aidanbuschbacher23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Nazami
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

Hi Aidan, thanks so much for taking the time to leave Koons Kia of Woodbridge a great review!

April 26, 2025

Sales staff is super nice, service staff was very helpful and got me in and out quickly. More

by ideald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

We are glad to hear that our Koons Kia of Woodbridge team provided efficient service. Thanks for your review!

April 26, 2025

There has been an issue every single time I have went for service here. Management has been helpful, however, the service my vehicle receives has not been great. I’m not sure if someone goes behind and doubl More

by BNJONES23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

It's disappointing to hear about the repeated issues with your vehicle service. While I'm glad management has been helpful, it's clear we need to improve our quality checks. I apologize for any inconvenience caused by the recall part installation and would like to ensure this is resolved promptly for you. Please feel free to reach out at your convenience so we can address this matter directly. Thank you, Brian Groleau - Service Director - 703-494-3333

April 26, 2025

They don’t communicate well and I have gotten my car back with low fluids after a 15 point check oil change. They always try to upsell you on things you don’t really need that costs thousands of dollars. More

by ARTHURGREENCREATIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvis
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience. It's disappointing to hear about the communication issues and concerns with our service, as we strive for thoroughness in every visit. We appreciate your feedback on upselling and will work toward improving this aspect of our customer interactions. If you'd like to discuss further or have any questions, please feel free to reach out anytime. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

April 26, 2025

Great customer service from Colin, very communicative and pleasant. We've been taking our Kia for service here for the last year and theyve been clear and do great work. I appreciate the car wash at the end More

by kixxarriddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with Colin and the team at Koons Kia of Woodbridge! We're delighted to hear that our service has been consistently clear and satisfactory, along with those appreciated car washes. We look forward to continuing to serve you in the future!

April 26, 2025

Colin was very helpful in giving me great service! I appreciated his help! No issues More

by lisae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

We appreciate the shoutout to Colin! Thanks for choosing Koons Kia of Woodbridge.

April 26, 2025

Got the car back after maintenance and there was a noise coming from the back. Had to return and after looking at it for 15 mins was gone. Lost the little thrust I had in your shop. More

by Giannifp
Recommend Dealer
No
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about the noise issue after your maintenance visit. We strive for thoroughness and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like us to address any further concerns or questions you may have. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

April 25, 2025

Someone took my sun glasses out of my car. When spoke to John he was great. But no one owned up to taking them. More

by ARMYWIFE96
Recommend Dealer
No
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

It's concerning to hear about your missing sunglasses, and we once apologize for any inconvenience caused. We sincerely hope you find them and will reach out if we locate them at our shop. Best, Brian Groleau - Service Director - 703-494-3333

April 25, 2025

Great customer service, very friendly staff. I really like the car service they provided when your car is being worked on.. More

by Yo it’s me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear you enjoyed the customer service and found our staff at Koons Kia of Woodbridge friendly! It's great that you appreciated the car service during your visit. Thanks for sharing your experience with us!

April 25, 2025

Very pleasant and efficient staff. They offer transportation to and from the dealership, which allows me to service my car during work hours. More

by akchut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in Service
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge made your experience pleasant and efficient! It's great to know the transportation service was helpful for you. Thanks for choosing us, and we look forward to assisting with any future needs!

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