Koons Kia of Woodbridge

My daughter found a 2018 Toyota Highlander with everything she wanted. Drove 2 hours the next morning to finish the deal. Thanks to Horace and Kevin for making the deal we wanted for our daughter everything she wanted. Drove 2 hours the next morning to finish the deal. Thanks to Horace and Kevin for making the deal we wanted for our daughter. More

This Service department needs an overhaul in customer care. After contacting the Service department twice via their messaging service. Asking them what to do after our car was towed and given the fact care. After contacting the Service department twice via their messaging service. Asking them what to do after our car was towed and given the fact that hybrids can be damaged when not towed properly. Twice we were promised a call back and it never happened. Frustrated, we made a Service appointment for the free alignment check. Arriving there, the service desk told me: "WE NEVER CALL BACK, WE DON'T KNOW WHY THE MESSAGING SERVICE TELLS THAT". Wow, i should have turned around and walked. I was also told that the free alignment check would be just a visual check and the car would not be going on any machine. I knew something was off with the steering so I agreed to the $99 alignment. I asked if they could check the for any other damage the towing company could have cost. I'm certain that this request was not conveyed to the repair man. From now on, i will be using a different dealership for any service i need. More

WORST DEALERSHIP EVER! Drove all the way up there this morning. Got a call verifying I was coming while on the way. Did all paperwork yesterday. They sold the vehicle right before I got there and were rud morning. Got a call verifying I was coming while on the way. Did all paperwork yesterday. They sold the vehicle right before I got there and were rude about it. More

Had great exprience, JWilliams and leadership team treated me and my wife like we were VIPs. Dealership and service personel professionalism is second to none! If you want to buy a used or new vehicle treated me and my wife like we were VIPs. Dealership and service personel professionalism is second to none! If you want to buy a used or new vehicle head to KIA of Woodbridge, I recommend them to everyone! -Reggie Sargent More

Had a great experience with this dealer. I knew going in that I wanted a new Stinger GT, so I was able to start the process a few days ahead of time, and got very clear itemized pricing from the sales manag that I wanted a new Stinger GT, so I was able to start the process a few days ahead of time, and got very clear itemized pricing from the sales managers over email. I was able to complete the finance application ahead of time on their website which saved a ton of time. On the day I went in, Sean had the car they quoted me on pulled up out front and I was able to take it for a spin. After the initial paperwork, Sean gave me the identical pricing to what they first quoted me, a completely reasonable price. A few minutes later we were on to finance and finalizing everything with Sheriff who walked us through all the remaining paperwork. We were in and out in under two hours with a new car at the price we had agreed on over email - no tricks, no schemes, no deception, no high pressure tactics. Everyone we spoke to in the dealership was friendly, I'd definitely recommend figuring out what you want ahead of time and you'll be in and out in no time. More

If i could give them 0 stars i would. The service department is incompetent. Take your car somewhere else for service. Beware of bogus unnecessary repairs. Twice i was told repairs were needed that department is incompetent. Take your car somewhere else for service. Beware of bogus unnecessary repairs. Twice i was told repairs were needed that turned out not to be needed. Twice was told necessary repairs would fix my ongoing issue and twice it did not fix the issue. Was even told i needed a belt replaced that was actually replaced 1 week prior to my visit there. They never return calls. The service department at this dealership will suck the life right out of you if you let them. If you have to deal with a service advisor please try to deal with the same advisor for your issues. If you start dealing with more than 1 service advisor, the other never knows wha the other one has done or has said regarding your issue. Find an independent repair shop or another service department all together. In my opinion everyone in that service department are incompetent and scammers. More

I’m rewriting my review to be sure the 5 star rating is given to David. DAVID’s help in purchasing my 2017 CPO Sportage was outstanding. His knowledge and experience with KIA vehicles gave me all the info given to David. DAVID’s help in purchasing my 2017 CPO Sportage was outstanding. His knowledge and experience with KIA vehicles gave me all the information I needed to make the purchase of this vehicle with confidence that it meets all my needs and still keep me in my price range. Thank you DAVID! More

I bought a car here two years ago and had a wonderful experience. When my sister came to me and said she was ready to buy a car, I raved on this place. What an embarrassing mistake. The cars were fine, t experience. When my sister came to me and said she was ready to buy a car, I raved on this place. What an embarrassing mistake. The cars were fine, the deal offered wasn’t great but made sense (to me but my sister is young and experienced sticker shock so we backed out). The real problem was the fact that our process went for two days (we live an hour away). The first day my sister gave her license to Teddy for a test drive. We were passed from Ricky to Teddy to Anthony ( 3 sales people as the cost of our car interest went down). By the end of the night, she forgot to ask for her license back. Today when we came back, Teddy said he didn’t have it and why hadn’t she asked the night before? Sorry for the human mistake after four hours sitting and being passed around. They never found it. Donovan did offer to reimburse her replacement license DMV fee but the point is she now doesn’t have a license to test drive and buy a car elsewhere until it comes in. Once these people find out the deal is off, forget it. Ricky was the only one who came over to ask about the license and even helped look. During the sales process, Anthony was absolutely incredible and his demeanor is fresh air in this place. More

The salesman was very professional, but the was not the right match the birthday gift.Unfortunately, the only make and model with the price and mileage that I wanted was not in the right color. right match the birthday gift.Unfortunately, the only make and model with the price and mileage that I wanted was not in the right color. More

Dealership sold me a leaky car and didn't register it. I bought a car from Koons Kia in June (2019 RAM 2500 with 15,000 miles. On the 2nd day of ownership, the drivers side was soaked with water from a la I bought a car from Koons Kia in June (2019 RAM 2500 with 15,000 miles. On the 2nd day of ownership, the drivers side was soaked with water from a large leak. I took it in, and they supposedly fixed it. I did notice it was a little weird because their service department contacted me letting me know that some completely unrelated service was completed (one I never ordered), and they had no idea when I mentioned that my car was flooding with water. I got the vehicle back, and it didn't rain for around two weeks. When it did, the car flooded just as badly. This was disappointing, because you can duplicate the issue with a garden hose in 60 seconds, so I know they didn't even check. The leak is a visible drip for god's sake 😂. So anyways, I call them, complain a little. They say to take the vehicle back and this time they will not only fix it for free, but they will test the car to make sure it doesn't leak. I made sure to dry out the carpet beforehand to make it easier for them. Being a little suspicious that no work was actually being done on the vehicle, this time I called the service department directly after a few days. They claimed that "my rotors were all done and they were unable to duplicate the vibration issue on the road that I reported." Well, at least now I knew that they weren't actually doing anything to my car. I went to pick up my truck and the floormats were completely soaked. Either they tested it and it failed, or it just rained down their way and completely flooded my truck again. When I got home, it rained and my truck reflooded yet again. I called the dealership, and they asked if I could take the vehicle into a RAM dealership to have it fixed under warranty. I just wanted to solve the issue, so I said ok. Today, I took the vehicle in to Koon's RAM Chrysler in Tyson's. They told me they can't work on the car AT ALL... because get this.... Koon's Kia never filed the paperwork to register to car to Chrysler in my name. It's still registered in Canada, and until it's in my name, no dealership can do any warranty work on the vehicle. I called back Koon's Kia to ask them to register the car, and they told me it's going to be a few weeks before the registration will go through. I'm contacting a lawyer now, so I guess I'll update the review soon. More