Koons Kia of Woodbridge

Find another dealership I purchased the vehicle and less then a month service light was on and the brakes and rotors were bad. Scheduled an appointment and was told they were OK. Upon leaving same issue was then a month service light was on and the brakes and rotors were bad. Scheduled an appointment and was told they were OK. Upon leaving same issue was happening! when I brought it back. They charged me $800 and told me it wasn’t under warranty that I paid $3000 for. courtesy they could’ve fixed it or told me about it before I bought it. They just lost two extra sales from my wife and daughter. More

Ahmed is a great man. But the used car manager sucked. I was buying a 4runner but I live in Washington, so I submitted a credit app, it was ran but then the used car manag But the used car manager sucked. I was buying a 4runner but I live in Washington, so I submitted a credit app, it was ran but then the used car manager sold the car to someone else. Credit score dropped for no reason. Never do this to anyone plz. More

The staff were friendly & professional. No pressure to decide quickly. Justus was a pleasure to work with. We thought the vehicle had floor mats, a spare tire, & the equipment needed to ch No pressure to decide quickly. Justus was a pleasure to work with. We thought the vehicle had floor mats, a spare tire, & the equipment needed to change a tire. Those are missing. Disappointed about that & will see if they will provide them. So our rating is based on that uncertainty. Update to review: Koons Kia got the floor mats, mounted spare tire, & tool bag with equipment needed to change a tire - all new, for our vehicle. Very much appreciated. More

Professional, friendly staff who willingly answered all my questions. I would highly recommend Wayne Pereyra who is very efficient my questions. I would highly recommend Wayne Pereyra who is very efficient More

I contacted you several times. You do not want to give a solution. You tell me that we will contact you. You do not call. This is called lying to the customer. You do not want to give a solution. You tell me that we will contact you. You do not call. This is called lying to the customer. More

We purchased a car and we’re told we would be given floor mats and a license place bracket for front of car. After three weeks we continue to get excuses. We bought the car on a Monday, went back on Tuesday mats and a license place bracket for front of car. After three weeks we continue to get excuses. We bought the car on a Monday, went back on Tuesday with the check, the car had been hit overnight and damaged. They said to bring it back the following Monday and it would be repaired, have a license plate bracket and floor mats. They did repair the damage but have not kept their promises of the other items. We have called numerous times to no avail. I feel because we are senior citizens that we are being ignored. Poor communication, poor customer service. More

It was the worst experience for me to buy a car from Kia Koons in woodbridge, and I will not repeat it again, and I will advise everyone I know and those I do not know not to go there and deal with other De Koons in woodbridge, and I will not repeat it again, and I will advise everyone I know and those I do not know not to go there and deal with other Dealer . The cooperation and dealing was very clear from the beginning when I went to test drive the car, where I discovered that there were some dings , scratches and previos accedint and abrasions that were not present in the pictures on the company's website, and it was not mentioned either to inform the buyer of that. I faced a new form of discrimination, and that was clear when I told the seller that these itches were not present in the car report. He replied, take it or leave it, and I was surprised. The deal on the basis of color was very clear. I left the car for two days in the hope that it would be repaired and that it would be sent to me at the home address, but all of that was a trick, and when you try to call to find out the reason for the delay, you turn from employee to employee without any benefit, and sometimes they do not answer the phone until you call hundreds of times to reach the person who sold you the car and promises you that he will try to find out what happened and call you back, but he lies to you in order to get rid of you and your annoying calls for him. Dealing with Kia Koons to buy a car was like a nightmare for me. I ask the owners of Kia Koons to pay attention, because if they continue to ignore the opinions of the buyers, they will lose their business, and they should know that the customer is always right. Note that there is a good manager named Alex who tried to help me after I lost hope and I was very frustrated. More

Ahmed from Koons Kia was a pleasure to work with. Ahmed was professional, extremely knowledgeable and made sure all of our questions were answered. Alastair, one of the business managers was also gr Ahmed was professional, extremely knowledgeable and made sure all of our questions were answered. Alastair, one of the business managers was also great. Overall great experience with the whole Koons Woodbridge dealership and would highly recommend. Thanks again! Brian S. More

We had big issues with another dealership and had to cancel that vehicle purchase. Looked on Koons Kia website and found a matching 2022 Telluride. From start to finish Koons Kia was very open and up fr cancel that vehicle purchase. Looked on Koons Kia website and found a matching 2022 Telluride. From start to finish Koons Kia was very open and up front. No surprises. They kept in touch with us and relayed any information we asked for. Although we drove a distance from SC to VA to pick up the vehicle it was worth it. Thanks to David, Amir and the rest of the staff. Thank you More

There is a comfortable, friendly vibe at Koons Kia. The staff is top shelf and genuinely helpful. The staff is top shelf and genuinely helpful. More