Koons Kia of Woodbridge - Service Center

The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. M keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded. More

Going the extra mile , like offering a loaner vehicle. Building trust with customers is essential for repeat business Building trust with customers is essential for repeat business More

The service managers have been very friendly and helpful. They do a good job of addressing my questions and concerns. They do a good job of addressing my questions and concerns. More

This dealership always does an outstanding job. The valet service is prompt and courteous and always gets my car back in a timely fashion. The valet service is prompt and courteous and always gets my car back in a timely fashion. More

Easy appointment process and availability, great customer service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer. service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer. More

I received an upfront assessment and estimate. My service person was well spoken and courteous and explained everything to me. My service person was well spoken and courteous and explained everything to me. More

It is good, but in my case I am not 100% satisfied with my vehicle, DCT and rear back noise still. my vehicle, DCT and rear back noise still. More

Great to work with and Super friendly. Worked hard to get my car out in timely manner Worked hard to get my car out in timely manner More

My experience this time was so much better compared to last time. I really appreciated. last time. I really appreciated. More

Service was good however the aesthetics of the environment need major improvement, it use to look nice and clean with free snacks now it’s junky and unclean. The coffee machine was leaking liquids environment need major improvement, it use to look nice and clean with free snacks now it’s junky and unclean. The coffee machine was leaking liquids and several employees saw it and just kept moving More