Koons Kia of Woodbridge - Service Center

Very quick, attentive, and meticulous with the whole service process. They kept me updated on the progress and completion of my car. Very good service! service process. They kept me updated on the progress and completion of my car. Very good service! More

Excellent customer service. They are transparent, fair, and efficient. This is the only dealership that I will service my car at! They are transparent, fair, and efficient. This is the only dealership that I will service my car at! More

Everything they promised on price and time of work they delivered I always feel like I'm mad at Koons Kia delivered I always feel like I'm mad at Koons Kia More

Efficient and nice staff. I was clearly told what other services were recommended and if I absolutely did need them. I was given updates throughout my wait. The experience was I was clearly told what other services were recommended and if I absolutely did need them. I was given updates throughout my wait. The experience was as expected. No issues. More

Brought in my 2021 Kia Soul for the piston ring recall inspection. The morning after I dropped it off a service advisor at the dealership called to say Kia had placed a hold on the inspections an I shoul inspection. The morning after I dropped it off a service advisor at the dealership called to say Kia had placed a hold on the inspections an I should pick up my car. In my opinion it would have been appropriate to cancel service appointments as long as you follow through and inspect any cars that have already been dropped off and accepted by the dealership. Poor customer service and idiotic decision making. More

Superb customer service and communication skills. I will be returning for all oil changes and maintenance. I will be returning for all oil changes and maintenance. More

Outstanding service! They did what I requested and a completed a recall that I did not make an appointment for! They did what I requested and a completed a recall that I did not make an appointment for! More

Easy scheduling, quick professional service! Easy scheduling, quick professional service, friendly accommodating staff, provided follow up call returned vehicle quickly Easy scheduling, quick professional service, friendly accommodating staff, provided follow up call returned vehicle quickly More

Quick and easy All around good experience. They were quick and the entire process was good. They were quick and the entire process was good. More

I had a fantastic experience with Koons Kia. When I brought my car in for repairs, they not only fixed the issue quickly and professionally, but they also provided me with a loaner car so I wasn When I brought my car in for repairs, they not only fixed the issue quickly and professionally, but they also provided me with a loaner car so I wasn’t left stranded. What really stood out was their communication-they kept me updated every step of the way, especially while ordering the necessary part. It was reassuring to know they were on top of the process until I got my car back in perfect condition. Highly recommend this dealership for their outstanding customer care and reliable service! More