Koons Kia of Woodbridge - Service Center

The service worker down the desk from mine was quite rude to his customer. She was upset because your schedulers didn't know what's happening in the actual department, and he couldn't actually accommodate he to his customer. She was upset because your schedulers didn't know what's happening in the actual department, and he couldn't actually accommodate her in the schedule. He was saying it wasn't his fault. But it wasn't hers either. Every time she tried to talk, he would interrupt saying, I'll do the service again. She would try to ask something and he would just repeat that. I didn't have exact wording as I was trying to listen to my person. But the tone, interruption, and the snarky attitude of "will that make you happy?" was unpleasant. As for my service, I was in several weeks ago. They diagnosed the problem and were able to replicate it. They said they would call. I heard nothing back and called myself. "Oh yeah" ... So pretty sure they forgot. Was told in order to get it covered by Kia, I needed another diagnostic. I sat for several hours. Then was told they couldn't replicate it this time and that Kia needed a recording of the problem. I also couldn't replicate it. Though it has happened several times in the last few days. Your people saw it last time. If you don't trust your people witnessing it, why should I trust them? More

Excellent service Fast service and courtesy shuttle service . Very prompt and detailed explanation of what service they did to my car. service . Very prompt and detailed explanation of what service they did to my car. More

It was good work. Service department Advizer was best work for me. But place so narrow. Service department Advizer was best work for me. But place so narrow. More

Very efficient and professional. Elvis was very helpful, accommodating and kind. I had an amazing experience. Elvis was very helpful, accommodating and kind. I had an amazing experience. More

Schedule timeline was easy - was able to get an appointment in the reasonable time we called. Throrough maintenance check and offered recommendations after service. Competitive price. Overall great appointment in the reasonable time we called. Throrough maintenance check and offered recommendations after service. Competitive price. Overall great customer experience. More

The wrong tire was ordered for my car. However, Colin was apologetic for the error and was able to remedy the issue. However, Colin was apologetic for the error and was able to remedy the issue. More

everyone was so good from the very beginning to the end very professional checked on me via text came in person to let me know what was going on with the automobile and telling me how long my day was I rea very professional checked on me via text came in person to let me know what was going on with the automobile and telling me how long my day was I really like Koons Woodbridge More

I am a recent purchaser of a vehicle from the company and have nothing but admiration for the staff and the experience of buying was greatly appreciated. I was not expecting to purchase a vehicle when I did have nothing but admiration for the staff and the experience of buying was greatly appreciated. I was not expecting to purchase a vehicle when I did but have no regrets about buying. More

My service was done in a good, timely and professional manner, with explanations and courtesy. manner, with explanations and courtesy. More

Everything went well. Was not notified about completion. Customer service was very good. Job well done. Was not notified about completion. Customer service was very good. Job well done. More