Back

Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
283 Reviews

283 Reviews of Koons Kia of Woodbridge - Service Center

Sort by
April 11, 2025

Poor quality, poor communication, rude Messed up the back of the driver seat and denied it More

by creepy-mammoth-6f
Recommend Dealer
No
Apr 14, 2025 -

Koons Kia of Woodbridge responded

We strive to provide five-star service and, if we missed that mark, I'm very sorry. I would like to see what I can do to help improve your experience. Please reach out to me when you have a moment. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

April 10, 2025

They said they rotated my vehicle tires but I know they didn’t and this is the second time this has happened. More

by Ali Baksh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosales Rodrigu
Apr 11, 2025 -

Koons Kia of Woodbridge responded

Ali, I'm sorry for the oversight that occurred here. We strive for transparency and accuracy in our services, so it's concerning to learn this has happened twice. Please reach out directly so we can ensure your tires are rotated during your next visit. Thank you, Brian Groleau - Service Director - 703-494-3333

April 10, 2025

He was very friendly and helpful Very fine man who can listen to your concerns More

by Alhaji.sesay
Recommend Dealer
Yes
Employees Worked With
Elvis
Apr 11, 2025 -

Koons Kia of Woodbridge responded

Alhaji, thank you for sharing your positive feedback with the Koons Kia of Woodbridge team. See you down the road!

April 09, 2025

It was fine. ..all the work was completed ..even did a recall I wasn't aware of More

by german88
Recommend Dealer
Yes
Employees Worked With
Christian
Apr 09, 2025 -

german88 responded

Yes it was good

Apr 09, 2025 -

german88 responded

Thecworkmwas fine

Apr 09, 2025 -

german88 responded

Hi

Apr 09, 2025 -

german88 responded

Hi

Apr 10, 2025 -

german88 responded

Hi

Apr 10, 2025 -

Koons Kia of Woodbridge responded

Thanks for the 5-star review of Koons Kia of Woodbridge!

Apr 10, 2025 -

german88 responded

Work was fine

Apr 10, 2025 -

german88 responded

Work was fine

April 08, 2025

I always love getting my vehicle serviced at this location due to the wonderful staff. More

by MYJD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Apr 08, 2025 -

Koons Kia of Woodbridge responded

This is a fantastic review. Thanks from the entire team at Koons Kia of Woodbridge!

April 08, 2025

My last visit to your Kia Was the appointment. You did some work at a cost of $1100.00, the washer fluid was leaking. You fix the hose now nothing is working. This is so inconvenient for to go b More

by marken01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Apr 08, 2025 -

Koons Kia of Woodbridge responded

Marie, I'm sorry to hear about the inconvenience you experienced with your vehicle after its service. We aim for thorough and effective repairs, so it's concerning that this issue persists. Please reach out to us directly so we can address this matter promptly and ensure everything is working as it should be. Thank you, Brian Groleau - Service Director - 703-494-3333

April 08, 2025

Colin my service advisor helped me greatly by getting my warranty transfer issue resolved in order to make my experience easier. More

by shad0wedice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin in Service
Apr 08, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Colin was able to assist you with your warranty transfer at Koons Kia of Woodbridge. Thank you for sharing your positive experience!

April 07, 2025

The front desk was extremely thorough, efficient and courteous. Great service and a lot more organized. More

by shikiablair
Recommend Dealer
Yes
Employees Worked With
Joseph Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Koons Kia of Woodbridge responded

Shikia, we're delighted to hear that you had a positive experience with our front desk team at Koons Kia of Woodbridge. Thank you for recognizing their efforts in providing thorough and efficient service!

April 07, 2025

Great communication. Very polite and professional. My car was fixed quickly. Thank you! Had a great experience More

by Liselle.parry
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 07, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear about your positive experience with our team at Koons Kia of Woodbridge! It's wonderful that the communication and service met your expectations. Thank you for choosing us, and we're here if you need anything in the future!

April 07, 2025

Great customer services. Communication was clear and on point. I feel confident to have my car serviced with this team. More

by jkimpalou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin
Apr 08, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you had a positive experience with our team at Koons Kia of Woodbridge. Your confidence in us means a lot, and we look forward to serving your car needs again!

...
10
...