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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
261 Reviews
Call Service Center (877) 205-6939

261 Reviews of Koons Kia of Woodbridge - Service Center

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March 08, 2025

I don't want to recommend or suggest for purchase aNew Kia car or SUV for All my family and Neighbors,because of no good Service. More

by Luis Bae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service adviser.
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Luis, I'm sorry to hear about your dissatisfaction with our service. We strive for excellence and would like the opportunity to address any concerns you have. Please feel free to reach out so we can make things right. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

March 08, 2025

I like that you can ask questions and that they are useful. The person I was dealing with was very nice. More

by LORETTAGARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Loretta, we're glad to hear you had a positive experience with our team at Koons Kia of Woodbridge! Thank you for the feedback and support.

March 07, 2025

I always get impeccable service from this place. The sale staff is fantastic as well.As the management team. More

by jeb5371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisca Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Ahmed
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your positive experience with us at Koons Kia of Woodbridge! We're delighted to hear that our sales staff and management team consistently provide impeccable service. We look forward to serving you in the future!

March 06, 2025

Dealership was busy and had adequate seating. The staff were friendly and I appreciated they could service my State Inspection request on short notice. More

by Delta265
Recommend Dealer
Yes
Employees Worked With
I believe it was Mr. Reyes or that was the name on my invoice.
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Mar 07, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge could accommodate your State Inspection request promptly. Thank you for recognizing our friendly staff and sharing your experience!

March 05, 2025

Have changed only 1 tires on the 2, I had to get back and wheels refitted where dirty. Did not record the work in Carfax More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darwin Orellano Rodurguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Koons Kia of Woodbridge responded

Greg, I'm sorry to hear about the inconvenience with your tire change and Carfax recording. We strive for thorough service and cleanliness, so it's disappointing to learn we fell short this time. Please reach out if you'd like us to address these issues further. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

March 05, 2025

Appointment made easy great communication from rep and service was done in a timely manner. Great job More

by Jr122409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked Elvis and Samuel
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Mar 06, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that your appointment and service experience at Koons Kia of Woodbridge was smooth and efficient. Thank you for the positive feedback!

March 05, 2025

Listened to my needs Listened to my needs. Helped resolve my issues Listened to my needs. Helped resolve my issues. Updated me on questions I had More

by Jmellette71
Recommend Dealer
Yes
Employees Worked With
Christian
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Mar 06, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge was attentive and helpful in addressing your needs. Thank you for sharing your experience with us!

March 05, 2025

Good. Took more time to complete. I was told 2 hrs, it took 3 hrs More

by greg.grace.2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
Report | Print
Mar 06, 2025 -

Koons Kia of Woodbridge responded

Thank you for leaving Koons Kia of Woodbridge a review. We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback, and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Safe travels!

March 03, 2025

Elvis was knowledgeable and professional. He went the extra mile for me, and I appreciate that. Thank you for your excellent service. More

by CAZYAMERICANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis and John the driver.
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Mar 03, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Elvis provided you with excellent service at Koons Kia of Woodbridge! Our team is always here to go the extra mile for our customers. Thank you for your kind words and support!

March 03, 2025

I love the valet service. I also appreciate the quality work the team does. They keep me updated an the service request, and allows me to choose the services to complete so I More

by MIMILORICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Reyes and the receptionist that answers the service department calls
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Mar 03, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you love the valet service and appreciate our team's quality work at Koons Kia of Woodbridge. It's great to know Elvis and the team kept you informed throughout your visit, allowing for budget-friendly decisions. Thank you for sharing your experience!

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