Koons Kia of Woodbridge - Service Center

Communication is not in their vocabulary. They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a Kia again. If you cannot trust the Service or Parts department why buy the vehicle. More

I received outstanding customer service at Kia of Woodbridge from the assistant service manager, Jonathan. Woodbridge from the assistant service manager, Jonathan. More

Very good service, happy with results. Affordable, and worth the money. Love the pick-up and delivery option. Affordable, and worth the money. Love the pick-up and delivery option. More

Koons Kia of Woodbridge has always been the one who has given me great pleasure in the service for my car. given me great pleasure in the service for my car. More

Absolute worst service department I have ever dealt with. Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, and we were told, "oh sorry, we got really busy, can we keep it an extra day". Not to mention I had to call to get the status of the vehicle, they did not provide any update until I called them. A previous time was told, they forgot they had the vehicle so a technician was never assigned. This was after physically dropping off said vehicle. They do not provide loaner vehicles, despite a lot with several hundred vehicles just sitting there. I guess they just expect everyone to have multiple vehicles and to be inconvenienced or have the $ to pay for a rental. Just today I called to express my displeasure with their service and was hung up on. Yeah, great job Koons Kia. More

Had a unsuccessful experience when I bought my car in for service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at t service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at the dealership next day at the Woodbridge dealership in a matter of hours and I drove off a satisfied customer thank you to all those involved @ Kia forgot to thank Matt and their shuttle service driver was awesome !! More

Repair department indicated they installed parts through my extended premium warranty. After 3 months check engine light still on and parts dealer indicated were replaced were not. There is proof! I'm havin my extended premium warranty. After 3 months check engine light still on and parts dealer indicated were replaced were not. There is proof! I'm having them investigated and contacting an attorney. More

I had an amazing experience at Koons Kia of Woodbridge. Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for maintenance; collectively providing insight into my vehicle’s additional needs and addressing them in a very timely manner. I appreciate the customer service, the attention to detail this dealership provides, upfront-honest guidance and recommendations, and the ability to quote/project costs of services to be rendered in advance of the work being completed. As always the services rendered on my vehicle including my most recent visit have been A1 performance, with no issues to report. A lot care and expertise is taken when this dealership’s service department manages vehicles. I am very grateful and expect to continue to comeback to Koons Kia of Woodbridge for all my vehicle needs. More

We have been a Koons KIA of Woodbridge customers for almost two decades, and in that timeframe, we purchased seven new vehicles from this dealership. Until recently, our experience with the dealership a almost two decades, and in that timeframe, we purchased seven new vehicles from this dealership. Until recently, our experience with the dealership and service department has been excellent. However, over the last year, the quality of their service department has experienced a noticeable downturn. We had two separate instances regarding our 2020 KIA Sportage. The first was a tire with a slow leak that took them at least four tries before the service department remedied the problem. The second issue with the Sportage dealt with it not starting on occasion. This problem also took four trips to the dealership before I gave up in total frustration and sold the vehicle. The last time we took the Sportage in for service (Aug 2023), we left it with the service department for ten days so that they could have time to replicate the problem. When we picked up the vehicle, they stated they could not replicate the issue and had no idea what the problem was. Not surprisingly, the very next afternoon, I could not get the vehicle to start – the same thing happened the following day. The other issue we had was with our 2022 KIA Soul. The Soul had a slow leak on the right front tire. We explained this to the service advisor and noted that the TPMS also registered low pressure on the right front tire. For some reason, it seems like they inspected the left front tire, and of course, it checked out okay. After collecting the vehicle after its service, I noticed on the ride home that the TPMS registered 51 PSI on the left front tire and 24 PSI on the right front tire. I turned the vehicle around and took it back to the dealership. Supposedly, they reset the TMPS (I believe they just let air out of one tire and added air to the other) and told us all was well and we should let them know if we had any further issues. A couple of days later, when we took the Soul out for a drive, the TPMS indicated 24 PSI in the right front tire. So, the correct tire never got fixed, nor were the tires rotated, as stated on the service invoice. After I brought this to the attention of the service advisor, he was apologetic, and we scheduled a new appointment (5 Oct) to bring the Soul back in to have the correct tire looked at. The technician did find a small nail in the tire, and I was offered the option to either put a new tire on the vehicle or patch the tire with the leak. Since the dealership did not have the correct tire in stock and I was really getting tired of making multiple trips to the dealership, I told them just to patch the tire. However, the story doesn’t end there. On the way home, I checked the car's TPMS and noticed that the right front tire registered at 50 PSI. When I got home, I manually checked the tire pressure, which verified that the tire was indeed inflated to 50 PSI. Obviously, letting air out of a tire is easier than putting it in - but we all know that's not the issue here. I am at a loss for words. More