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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
293 Reviews
Call Service Center (877) 205-6939

293 Reviews of Koons Kia of Woodbridge - Service Center

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April 26, 2025

Great customer service from Colin, very communicative and pleasant. We've been taking our Kia for service here for the last year and theyve been clear and do great work. I appreciate the car wash at the end More

by kixxarriddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with Colin and the team at Koons Kia of Woodbridge! We're delighted to hear that our service has been consistently clear and satisfactory, along with those appreciated car washes. We look forward to continuing to serve you in the future!

April 26, 2025

Sales staff is super nice, service staff was very helpful and got me in and out quickly. More

by ideald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

We are glad to hear that our Koons Kia of Woodbridge team provided efficient service. Thanks for your review!

April 26, 2025

Colin was very helpful in giving me great service! I appreciated his help! No issues More

by lisae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 29, 2025 -

Koons Kia of Woodbridge responded

We appreciate the shoutout to Colin! Thanks for choosing Koons Kia of Woodbridge.

April 26, 2025

Got the car back after maintenance and there was a noise coming from the back. Had to return and after looking at it for 15 mins was gone. Lost the little thrust I had in your shop. More

by Giannifp
Recommend Dealer
No
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about the noise issue after your maintenance visit. We strive for thoroughness and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like us to address any further concerns or questions you may have. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

April 25, 2025

Someone took my sun glasses out of my car. When spoke to John he was great. But no one owned up to taking them. More

by ARMYWIFE96
Recommend Dealer
No
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

It's concerning to hear about your missing sunglasses, and we once apologize for any inconvenience caused. We sincerely hope you find them and will reach out if we locate them at our shop. Best, Brian Groleau - Service Director - 703-494-3333

April 25, 2025

Answered all my questions, attentive with text messages, and quick service Colin did good work More

by nicolasroiz2010
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

Thanks so much for the feedback for Colin, Nicolas. We look forward to your next visit to Koons Kia of Woodbridge!

April 25, 2025

Outstanding! Timely, professional, communicative, polite...same as usual at the Koons Kia Service Department. Outstanding customer service. More

by RGILCHREST
Recommend Dealer
Yes
Employees Worked With
Colin Malaguerra
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

Thank you for the fantastic feedback! We're delighted to hear that our Koons Kia of Woodbridge service team consistently provides outstanding customer service. We appreciate your support and look forward to serving you again!

April 25, 2025

Great customer service, very friendly staff. I really like the car service they provided when your car is being worked on.. More

by Yo it’s me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear you enjoyed the customer service and found our staff at Koons Kia of Woodbridge friendly! It's great that you appreciated the car service during your visit. Thanks for sharing your experience with us!

April 25, 2025

Very pleasant and efficient staff. They offer transportation to and from the dealership, which allows me to service my car during work hours. More

by akchut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in Service
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Apr 28, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge made your experience pleasant and efficient! It's great to know the transportation service was helpful for you. Thanks for choosing us, and we look forward to assisting with any future needs!

April 24, 2025

The only thing could have been better was to explain how Sunbelt works but other that everything was fine More

by Lady Tooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
Report | Print
Apr 24, 2025 -

Koons Kia of Woodbridge responded

Thank you for the feedback! We're glad to hear that your experience was positive overall at Koons Kia of Woodbridge. We'll make sure to improve our explanations about Sunbelt in the future. Safe driving!

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