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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
266 Reviews

266 Reviews of Koons Kia of Woodbridge - Service Center

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April 19, 2025

The time they told me it would take to complete the work was accurate. The car wash is appreciated. More

by kanessa.foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
Apr 21, 2025 -

Koons Kia of Woodbridge responded

Thanks so much, Kanessa. We look forward to your next visit to Koons Kia of Woodbridge!

April 19, 2025

Friendly, great customer service, work was done in a timely fashion and they kept me up to date on the progress. More

by DANAHALES12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department- Elvis
Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you had a positive experience with our team at Koons Kia of Woodbridge, Dana! Keeping customers informed and providing timely service is what we strive for. Thanks for the great feedback!

April 18, 2025

Colin was professional, researched maintenance required, listened, kept me informed on progress, and ensured work was completed as agreed. Overall outstanding service experience. More

by millerew0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin (Service) 5 Stars
Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Colin provided you with an outstanding service experience at Koons Kia of Woodbridge. Thank you for sharing your positive feedback, and we're here whenever you need us!

April 18, 2025

Service team was very professional and kept me informed about my vehicle while I was waiting. More

by Kfwinc
Recommend Dealer
Yes
Employees Worked With
Elvis
Apr 18, 2025 -

Koons Kia of Woodbridge responded

Thank you for trusting us with your vehicle's care! See you down the road at Koons Kia of Woodbridge!

April 18, 2025

Colin was great! No appointment and was taken immediately for VA inspection and fixed recalls. More

by S Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 18, 2025 -

Koons Kia of Woodbridge responded

Colin will appreciate the kudos! Thanks for sharing your experience working with our top-notch team at Koons Kia of Woodbridge.

April 18, 2025

It was great Quick and easy to make appointment and repair I think that's all More

by khokan1967
Recommend Dealer
Yes
Apr 20, 2025 -

Koons Kia of Woodbridge responded

We are glad to hear that your service appointment was quick and easy. Thanks for choosing Koons Kia of Woodbridge!

April 18, 2025

Why are you charging almost 200. 00 for a new headlight bulb? And no, I didn't have it done .Also, why am I being told my warranty is expired? I bought the car at about 43,000 miles. More

by Dylanicboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember who I dealt with
Apr 21, 2025 -

Koons Kia of Woodbridge responded

It sounds like there are some misunderstandings regarding your warranty and service charges, which is definitely frustrating. We want to ensure you have a clear understanding of your coverage and resolve any issues with the contract terms. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Brian Groleau - Service Director - 703-494-3333

April 17, 2025

For 3 years, this dealership has provided top notch service for two different Kia vehicles. Luckily for me, they are close to the house More

by thomas.adam007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Koons Kia of Woodbridge responded

Thomas, we're delighted to hear that Koons Kia of Woodbridge has consistently provided you with top-notch service over the years. It's great having a satisfied customer like you nearby!

April 17, 2025

Everything went well and I thank Elvis for providing excellent service!!!!! Thank you Koons Kia More

by JW.JAMIESON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgardo Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mateer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Koons Kia of Woodbridge responded

Thank you for leaving Koons Kia of Woodbridge a five-star review! We are happy to hear that Elvis delivered excellent service.

April 17, 2025

The service worker down the desk from mine was quite rude to his customer. She was upset because your schedulers didn't know what's happening in the actual department, and he couldn't actually accommodate he More

by ADDISON42
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Christian
Apr 18, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience, Addison. It's concerning to hear about the interaction with our service worker and the communication issues you've faced regarding your vehicle's diagnosis. We strive for a respectful and efficient process, so I apologize if we fell short in this instance. If you'd like to discuss further or need assistance, please feel free to reach out directly at any time. Thank you, Brian Groleau - Service Director - 703-494-3333

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