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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
275 Reviews

275 Reviews of Koons Kia of Woodbridge - Service Center

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April 16, 2025

The wrong tire was ordered for my car. However, Colin was apologetic for the error and was able to remedy the issue. More

by jamese_watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Apr 16, 2025 -

Koons Kia of Woodbridge responded

Jamese, we appreciate your understanding and are glad Colin could resolve the tire issue for you at Koons Kia of Woodbridge. Thanks for sharing your experience!

April 16, 2025

Schedule timeline was easy - was able to get an appointment in the reasonable time we called. Throrough maintenance check and offered recommendations after service. Competitive price. Overall great More

by EBNI01
Recommend Dealer
Yes
Apr 16, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your positive experience with Koons Kia of Woodbridge! We're glad to hear that our team provided thorough service and recommendations at a competitive price. We appreciate your support and look forward to serving you again in the future!

April 16, 2025

everyone was so good from the very beginning to the end very professional checked on me via text came in person to let me know what was going on with the automobile and telling me how long my day was I rea More

by YOLUNDAMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with us, Yolunda! We're delighted to hear that our team at Koons Kia of Woodbridge provided professional and attentive service throughout your visit. We appreciate the support and look forward to serving you in the future!

April 16, 2025

I am a recent purchaser of a vehicle from the company and have nothing but admiration for the staff and the experience of buying was greatly appreciated. I was not expecting to purchase a vehicle when I did More

by white_amt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darwin Orellano Rodurguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that your experience at Koons Kia of Woodbridge was so positive and exceeded expectations! It's wonderful knowing our team made the process enjoyable for you. Enjoy your new vehicle, and thank you for choosing us!

April 16, 2025

It was good work. Service department Advizer was best work for me. But place so narrow. More

by SJMOTHER1006
Recommend Dealer
Yes
Apr 17, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at McGovern Toyota of Nashua was able to meet your vehicle needs promptly and thoroughly. Thank you for choosing us, and we're here whenever you need assistance!

April 16, 2025

Very efficient and professional. Elvis was very helpful, accommodating and kind. I had an amazing experience. More

by JESSROMANO27
Recommend Dealer
Yes
Employees Worked With
Elvis Reyes
Apr 17, 2025 -

Koons Kia of Woodbridge responded

Jess, we're delighted to hear about your amazing experience with Elvis and the team at Koons Kia of Woodbridge. Thank you for sharing your feedback!

April 15, 2025

My service was done in a good, timely and professional manner, with explanations and courtesy. More

by meparrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis (service dept)
Apr 15, 2025 -

Koons Kia of Woodbridge responded

Thanks for the great review of Koons Kia of Woodbridge, Meparrish!

April 14, 2025

Everything went well. Was not notified about completion. Customer service was very good. Job well done. More

by ernestkanaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Madueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with Koons Kia of Woodbridge, Ernest! We're glad to hear that everything went well and appreciate your feedback on our customer service. We'll work on improving communication regarding completion notifications.

April 14, 2025

Very helpful, good service and great customer support too They helping me with check my car because have a noise problem and during my service they fixed , they save my time too that's it's very important fo More

by kriveralazo1283
Recommend Dealer
Yes
Apr 14, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge was able to assist with your car's noise issue and provide great service! Thanks for sharing your experience!

April 13, 2025

How do you rate a service center that performs an 8K mile service on a car one day & THE VERY NEXT DAY, the hybrid system completely fails??? More

by THEREALHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Apr 14, 2025 -

Koons Kia of Woodbridge responded

It's concerning to hear about the hybrid system failure right after your service visit. We strive for thorough and reliable maintenance, so this feedback is important to us. Please reach out directly so we can address this issue promptly and find a resolution together. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

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