Koons Kia of Woodbridge - Service Center

Friendly, great customer service, work was done in a timely fashion and they kept me up to date on the progress. timely fashion and they kept me up to date on the progress. More

It was great Quick and easy to make appointment and repair I think that's all repair I think that's all More

Service team was very professional and kept me informed about my vehicle while I was waiting. about my vehicle while I was waiting. More

Colin was great! No appointment and was taken immediately for VA inspection and fixed recalls. No appointment and was taken immediately for VA inspection and fixed recalls. More

Why are you charging almost 200. 00 for a new headlight bulb? And no, I didn't have it done .Also, why am I being told my warranty is expired? I bought the car at about 43,000 miles. 00 for a new headlight bulb? And no, I didn't have it done .Also, why am I being told my warranty is expired? I bought the car at about 43,000 miles. I'm at about 94,000 miles. So, I had to pay for my oil change. It's all the time when I come in there. I got the extended warranty. And the state inspection. Va doesn't honor it or something of that nature. We'll that's nuts. It's part of my package. It's in the warranty/payment I signed in my contract. Isn't that a breach of contract? Seems like it is. More

Colin was professional, researched maintenance required, listened, kept me informed on progress, and ensured work was completed as agreed. Overall outstanding service experience. listened, kept me informed on progress, and ensured work was completed as agreed. Overall outstanding service experience. More

Excellent service Fast service and courtesy shuttle service . Very prompt and detailed explanation of what service they did to my car. service . Very prompt and detailed explanation of what service they did to my car. More

For 3 years, this dealership has provided top notch service for two different Kia vehicles. Luckily for me, they are close to the house service for two different Kia vehicles. Luckily for me, they are close to the house More

Everything went well and I thank Elvis for providing excellent service!!!!! Thank you Koons Kia excellent service!!!!! Thank you Koons Kia More

The service worker down the desk from mine was quite rude to his customer. She was upset because your schedulers didn't know what's happening in the actual department, and he couldn't actually accommodate he to his customer. She was upset because your schedulers didn't know what's happening in the actual department, and he couldn't actually accommodate her in the schedule. He was saying it wasn't his fault. But it wasn't hers either. Every time she tried to talk, he would interrupt saying, I'll do the service again. She would try to ask something and he would just repeat that. I didn't have exact wording as I was trying to listen to my person. But the tone, interruption, and the snarky attitude of "will that make you happy?" was unpleasant. As for my service, I was in several weeks ago. They diagnosed the problem and were able to replicate it. They said they would call. I heard nothing back and called myself. "Oh yeah" ... So pretty sure they forgot. Was told in order to get it covered by Kia, I needed another diagnostic. I sat for several hours. Then was told they couldn't replicate it this time and that Kia needed a recording of the problem. I also couldn't replicate it. Though it has happened several times in the last few days. Your people saw it last time. If you don't trust your people witnessing it, why should I trust them? More