Koons Mazda of Silver Spring
Silver Spring, MD
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John Speake is an excellent salesman. Professional sales icon. Kudos to him. I got my second madza from him at this establishment. Happy to have worked with him again after 5yrs ago. Professional sales icon. Kudos to him. I got my second madza from him at this establishment. Happy to have worked with him again after 5yrs ago. More
Service was done, however I waited close to three hours. I scheduled an appointment and was told there was a two and a half hour wait. What is the point in scheduling an appointment if you wait an hour or m I scheduled an appointment and was told there was a two and a half hour wait. What is the point in scheduling an appointment if you wait an hour or more for them to even start on your car? More
Service department was easy to communicate with by phone and text for scheduling and status updates. Kenny followed up with me after parts were ordered for my Lincoln, then he helped me schedule a mobile se and text for scheduling and status updates. Kenny followed up with me after parts were ordered for my Lincoln, then he helped me schedule a mobile service appointment for work that they could not do on my 2nd visit. Being able to work while my car was repaired in my driveway was a game changer. I was frustrated when parts took a long time to arrive & one repair was missed during an appointment but Kenny’s customer service saved the day each time and made me feel certain that I would use Koons for service in the future. More
Everyone was very courteous, friendly, and all spotted a smile. Made the whole transaction very pleasant. Would recommend to family and friends. smile. Made the whole transaction very pleasant. Would recommend to family and friends. More
Online appointment flawlessly easy. The service was on time, done quickly and the staff terrific. I even got a video of the inspection. Great service The service was on time, done quickly and the staff terrific. I even got a video of the inspection. Great service More