Koons Mazda of Silver Spring

Great Customer Service by Mr. Bill Fourte. On August 20, 2016, I stopped by "Koons Mazda in Silver Spring." and met the salesman Mr. Bill Fourte who were very helpful in by Mr. Bill Fourte. On August 20, 2016, I stopped by "Koons Mazda in Silver Spring." and met the salesman Mr. Bill Fourte who were very helpful in my decision to purchased that vehicle on Saturday, He was patience and had excellent customer service skills and understand of what I was looking for in a vehicle. Thanks again for your service and when I'm or anyone else that I know is ready to purchase a vehicle, I will tell them to go to at Koons Mazda in Silver Spring. More

Excellent Service!!!! I recently purchased a Mazda CX-5 since the beginning the service was excellent! the salesman Moh Fofanah helped me with everything, I was impressed b I recently purchased a Mazda CX-5 since the beginning the service was excellent! the salesman Moh Fofanah helped me with everything, I was impressed by all his knowledge about the car, he explained me how to use every single feature of the car and gave tips on how to take care of my new car. Overall it was a very fast process, he followed-up with everything, very good customer service! I would definitely recommend Koons. I am very happy with my car and the experience! If you need a car Koons is the place!!! More

Fantastic Salesman Greg Ellison is hands down the best car salesman I have ever dealt with. He was knowledgeable, courteous and followed through on everything I Salesman Greg Ellison is hands down the best car salesman I have ever dealt with. He was knowledgeable, courteous and followed through on everything I needed in purchasing a new vehicle. I would recommend seeing him if you are in the market for a new vehicle. More

Good experience I dealt with Andy Kohn as a salesperson and Chad Silla on finance. They were both knowledgeable about the things they needed to know. Andy took care I dealt with Andy Kohn as a salesperson and Chad Silla on finance. They were both knowledgeable about the things they needed to know. Andy took care of finalizing our sale even before he was due to be at work and Chad had the finance system down pat. I went in at 10:15 having decided that I preferred the Mazda 3 to a Corolla - but not if I was going to have to pay a lot more, haggled over price for about a half hour, got it to the price I needed it to be all by 11. After paperwork, I was on my way home by 12:15 - came back and picked up my new car at 1:15. I am not a huge fan of buying new cars, but I left this one believing I got the car I preferred at a fair price. Can't ask for more than that. More

Great experience I was taken care of by Elliott, Simon, and Brian and I couldn't have been in better hands. Everything was quick, painless and there was absolutely no I was taken care of by Elliott, Simon, and Brian and I couldn't have been in better hands. Everything was quick, painless and there was absolutely no pressure or gimmicks. This was my first experience buying a car and I would highly recommend koons to anybody looking for new, used or certified pre-owned car ownership. More

Great salesPerson, happy customer. Looking for safety and reliability in a newer car went into Koons Silver Springs. At 62, this would be my first dealer purchase and expected a fair p Looking for safety and reliability in a newer car went into Koons Silver Springs. At 62, this would be my first dealer purchase and expected a fair price and good car buying experience. After a rocky start, Elliot Bourne , sales person, listened carefully and realized that for a car and budget, a new Mazda 3 manual transmission would be a better fit . To say I love, love, love my new car is an understatement. Couldn't be happier. Thanks Elliot. More

Went into buy a truck ended up buying two vehicles I browsed online and found a truck that I wanted at another dealership that was over a hour away. I called Koonz and made contact with John Speake. No I browsed online and found a truck that I wanted at another dealership that was over a hour away. I called Koonz and made contact with John Speake. Not only was John helpful with the truck I was buying, I felt I could trust him I ended up buying a brand new car for my wife. John went and picked up the truck for me and reassured me if I didn't like it I wasn't on the hook for it. I never felt so at ease spending $80000 plus. More

Amazing experience Went there originally for either a Acura or an Audi ended out with a Lincoln MKX and I love it,they do everything in their power to help you out and g Went there originally for either a Acura or an Audi ended out with a Lincoln MKX and I love it,they do everything in their power to help you out and get you what you need ...I'll be back to loons for my next car ! More

First Time Car Buyers, Can't Reccomend Enough Koons Mazda of Silver Spring made our first time car buying experience so easy. I can't recommend them enough. We found the car with the options w Koons Mazda of Silver Spring made our first time car buying experience so easy. I can't recommend them enough. We found the car with the options we wanted, then contacted six or seven local dealerships that had it on the lot. Many dealerships hesitated to quote a fair price over email, others insisted that they could beat our 'best offer' if we showed up in person. Not Koons. I spoke with Allen over the phone, then emailed with Pat. I explained the incentives I was eligible for, the price I wanted to pay, and my rational. Pat said he could make my pricing work, and later was willing to confirm the price in writing via email. He was incredibly straightforward, no games. Meanwhile, other salesmen told me that my price expectations were off, and they couldn't come close. I mentioned that one dealership seemingly could make it work, and multiple salesmen told me in no uncertain terms that it was a bait and switch- that the price would be higher than expected or that a lesser model car quoted. So with a bit of trepidation we took two busses to Koons Mazda of Silver Spring, ready to turn around at the first sign of unethical behavior. We left in our brand new car, paying the price we expected, after a great experience with Pat, Allen, and Simon. Allen Weber is a terrific salesmen. Friendly, personable, and knowledgeable, he immediately put us at ease. He found the exact car we asked about, as expected. The 'negotiating' process was a piece of cake- Pat honored the aggressive price he quoted us, and Allen was nice enough to get an accessory thrown in. In no time the paperwork was prepared and our car was sent to be detailed. Next we sat with Simon, the finance manager, and prepared to defend the hard sell. It never happened. Zero pressure whatsoever. He was friendly, professional, and went above and beyond for us. Before we knew it the paperwork was signed, the car was ready, and we drove off the lot. Pat and Allen have earned our business, and I have no hesitation recommending them to friends, family, and you. We had a picture perfect experience, we couldn't be happier. More