Koons Mazda of Silver Spring

I had had my eye on a Mazda 3 at Koons in Silver Spring for a while and finally decided to take a look, despite the distance from both my work and home. The car was right in my price range and all my rese for a while and finally decided to take a look, despite the distance from both my work and home. The car was right in my price range and all my research showed that it was priced about right for the year, mileage etc. When I contacted the dealership by email to arrange a test drive they replied promptly and gave me the name of the person I would meet with. Chris was there when I arrived and was very upfront about the car, the features, and wasn't defensive at all when a couple of little things were pointed out, instead addressing them quickly (e.g., antenna missing so she went and got the correct one to attach). I loved the car but felt no pressure to make a decision and finalize the deal - it was all at my own pace. Which was especially nice since this was my first car buying experience and I'd been worried about pushy salespeople and getting ripped off! There were problems at my end (unable to get insurance due to the hurricane coming that weekend and needing the car quickly) and Chris as well as Jacob were very patient and stayed late to make sure as much as possible was signed and organized for me. When the dealership lost power in the hurricane I felt like they did everything they could to ensure I could get the car when I needed it - and even though it was a hassle to go there another two times I didn't mind all that much because both Chris and Jacob were very friendly and easy to deal with. I'm very happy with the car and the buying experience. More

What I needed was a car which would be comfortable to ride, safe, sleek, and give me great mileage on the highway. The Mazda 3 fit all of those categories. Thanks to the entire staff; Steve Ellison (Sale ride, safe, sleek, and give me great mileage on the highway. The Mazda 3 fit all of those categories. Thanks to the entire staff; Steve Ellison (Sales) who took the time to show me all of my controls and features on my new car. Thanks to Steve Novak (Finance Director) who took me step by step through all of my financial options, which in turn helped me save lots of money. Thanks to Alex Perdikis (General Manager) who impressed me the most with his knowledge of his dealership, and employees. Checking in on me several times making sure I was completely satisfied with every step of my deal, talking me through many car options, while not feeling pressured at any time. And then there was Jacob (Finance Manager), who made all that paper work seem like a breeze to sit through. Note: This was my first transaction with this dealership, and I hope that there will be many more in the furture. Thanks again! More

These guys are a perfectly good dealership, and Debbie and Greg are both knowledgeable and nice and friendly...until you want to go with a better deal. I rated their customer service as "OK" because they and Greg are both knowledgeable and nice and friendly...until you want to go with a better deal. I rated their customer service as "OK" because they stayed late and let me test drive a Mazda 6 I wasn't sure about buying from them after visiting other dealerships, even though they had to jump it...but then again the reason I had to stay so late was because it took them 45 minutes to look over my price quote from another dealership just to tell me they could beat it by $100. As far as friendliness goes, they are nice, they shake your hand, look you in the eye, and offer you a Coke, ask you about your family, but then again what dealer doesn't? Once you start talking about price differences, they're not "hostile," but they do start trying to make you feel guilty for trying to get the best price, talking about how they're already at the point where they're not making any money, and how they don't want to get caught in a bidding war where the price is going down little by little...as if it's your job to make sure they're getting as much profit on the deal as possible, and as if it's not your job to get the best price you can for you and your family. My overall experience was horrible. I went into the dealership the night before I bought and gave them my quote, and it took them 45 minutes to decide they could beat it by a dollar. Fine. The next day I called my first dealership choice and told them Koons had the best offer, and they said they could match. Since Koons had made a big deal about how great a deal I was already getting, and how they were seeing next to nothing on that deal, they wouldn't go any lower, so I called to say I was sorry, but I was taking my business elsewhere...and they went lower, but Greg already started in with the guilt...saying that "at some point this craziness has to stop." Then one other dealer I hadn't heard back from came out of nowhere with an offer hundreds lower I called both of the dealers back to tell them I had to go with that offer. The first dealer said he understood, and if it turned out not to be legit to let him know, but Koons said they'd beat it by $100 (suddenly they were $700 below a price they quoted as making zero profit on...how they've stayed in business at that rate, I don't know). He kept trying to get me to commit to coming in, so I said, since the other dealer said they couldn't match and he said he would, I'd go with them...and then a little bit later the other dealer called and said they could come up with a better offer. I called Greg and tried to say I'm sorry, but I have to go with the best offer...and all I got was an earful of "You gave your word." I tried to explain I had said I'd go with them in good faith, thinking the other dealer couldn't beat them, and that ultimately I had to go with the best offer, but I had to get read the riot act. Then Debbie comes on the phone, talking about how I "gave my word," how she had to get the car washed and that cost them money (as if they couldn't do that when I was actually in the dealership signing papers for two hours), and asking if it was "just about the money." Then in a huff she said she didn't want to do business with me and hung up. THEN she sent me an email berating me in the same manner. I certainly understand the frustration of having a deal and then having it fall through at the last minute, but I think trying to make someone feel guilty for going with the best price available to them is highly unprofessional, and it's a shame they marred the experience like that, as otherwise I would have rated them highly. On price, they were fine...they seem willing to match any offer, but like any dealership they won't go as low as they can right away...just taking off $100 here and there, which is what I expect..perfectly fine. But they weren't the best out of the gate, and you won't get the best if you just go with them, but they're fine. Ultimately, my verdict is this: They won't rip you off...I definitely would trust them...I would have had no problem taking my car in there with confidence. They're good salespeople. But before you go in, be sure you have the absolute best price you can get from elsewhere...and they'll probably match it. And if you want to keep shopping around, don't let them bully you into "stopping the madness." Get the best price you can...and don't call them until you are driving off another dealership's lot in your new car, or else an "I'm sorry, but I'm going elsewhere" call turns into a "We'll give you another $100 off" which will turn into them, when they ultimately get rejected, accusing you of "creating" a bidding war (instead of just saying "Thanks, have a nice day" like every other dealership I rejected said). More

*** Just wanted to update that I spoke with a Manager for Koons Mazda Service Department (will not name names) and wanted to state that he was friendly and understanding of my frustration. I respect and app Koons Mazda Service Department (will not name names) and wanted to state that he was friendly and understanding of my frustration. I respect and appreciate that he came to talk to me and in a way calmed me down (mentally) as I was still upset with the fact that I spent longer time here than originally told. I have been Mazda Owner (various models) since 1998 and I came into the Koons Mazda Service Department to have my 2010 Mazda 3 (officially 1 year old) inspected for the State of Maryland (after just moving back). My appointment started at 7:45 and about 2 hours later I was informed by one of the service reps that my tie-rod was damaged, the car would not pass inspection for Maryland and that I would need to have it replaced. I was told by the rep that they would have to order the part locally and that it would take another hour or hour and a half for the part to get there, and then for the part to be installed and the rest of my service to be finished. Around 1 pm after much waiting I sought the service rep who then told me that the part was not ordered and that it would go under the "afternoon run" for parts. That my job would be done by 3:30. This is unacceptable when you cannot really guarantee service to be done on time (I do understand that they are at the mercy of the third party source). When I decided that I would take my car and go elsewhere, the service rep. conveniently found out that the part was there and the mechanic was working on it as we spoke. There just seemed to be miscommunication with the mechanics and the service reps. After speaking with the Manager (see above) I am still on the fence about returning for future service, but again his reaction and patience was very encouraging. I am still disappointed, (but not as angry) because in the city where I previously lived, I had all work done at my Mazda Dealership and they were prompt, courteous, and very clear with all information about services to be performed. More

This was a refreshingly straightforward and smooth auto-buying experience. The dealer was able to come within $300 of matching the low price on a new, 2011 Mazda 3 sedan offered by a dealer in Annapol auto-buying experience. The dealer was able to come within $300 of matching the low price on a new, 2011 Mazda 3 sedan offered by a dealer in Annapolis, and having the car in stock and within much easier access of my home made me opt for Koons. Greg Ellison was extraordinarily friendly and helpful in a laid-back, genuine sort of way, and there were no pressure tactics used. In fact, once we had negotiated the price over phone and e-mail, he insisted that I test-drive the actual car I was buying before turning to any paperwork, even though I had test-driven one at another dealership a few days earlier. When I wanted to double-check the final figures before signing off on the "pencil" sheet, Greg told me to take my time, and walked away for several minutes so that I could run through my figures with no hint of pressure. They all matched exactly what we had agreed to. (Incidentally, Greg got me a reasonable price for my trade-in vehicle, given how bashed up it was. I had asked for a little more, hoping for precisely the compromise price that I was offered in turn.) When I was handed over to the finance man, he offered me the various extended service warranties, the Lojack security system, etc., but was perfectly cool about it when I simply told him that I was declining all of those (typically over-priced) options. So I came away with a very good deal, a phenomenal car, and a happy, stress-free experience. More

Sales person Greg, I just wanted to thank you for your Sales person Greg, I just wanted to thank you for your great work. In my last review, I gave overall dealership review with a few mentioning you. I d Sales person Greg, I just wanted to thank you for your great work. In my last review, I gave overall dealership review with a few mentioning you. I decided to add a few comments about salesperson especially. I believe, you will keep your way of doing business. We are more than satisfied with your customer service. Again, thank you for your professional work. Customer's appreciation is the best award. Your honesty and open mind view of doing business are impressive. Also, we believe, you will be one of the best diamonds in Koons ring. We will certainly go back to you and Koons for the next car purchase. I am happy for other customers who were satisfied with your service and with Koons. We are customers and we respect honesty. Greg and Debbie, you guys are the best. Please just keep your way of customer service. Warm regards, Customer umkadc More

I highly recommend this dealer and Byron Wyatt specifically. The dealership was willing to work with my extensively with reaching a satisfying price for a new Mazda 3. I appreciated their willingn specifically. The dealership was willing to work with my extensively with reaching a satisfying price for a new Mazda 3. I appreciated their willingness to answer all of my questions and explain everything we were going over, whether it was paper work or questions I had about the car. If Byron did not know an answer to a question or was not 100% sure of the answer, instead of making something up on the spot that sounded good, he would talk with another sale representative in order to find out the correct answer, which I truly appreciated! This is a fabulous dealership with great employees! Thanks Byron for a great experience! More

Alex, Debbie, and Hopeton made the purchase of a new car great. They provided a quick and simple process without any of the games that other car dealers try to play. I was given my asking price and the pape great. They provided a quick and simple process without any of the games that other car dealers try to play. I was given my asking price and the paper work only took around twenty minutes. The experience as a whole was pleasant and i would highly recommend Koons for an auto purchase. More

Amy was the positive aspect of this experience. The impression of Koon's, as a whole, was poor. There was long waiting period between each process. Too many people just standing around. The showroom impression of Koon's, as a whole, was poor. There was long waiting period between each process. Too many people just standing around. The showroom is not aesthetically appealing (dirty). Someone was burning something or smoking in the bathroom. More

Renee is the best sales person I have ever dealt with. Very courteous, professional and informative. She answers questions thouroughly and she is a strong customer advocate. I was able to get all the info Very courteous, professional and informative. She answers questions thouroughly and she is a strong customer advocate. I was able to get all the info I needed to mmake the right decision. I was very pleased with her service and highly recommend her. More