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Koons Sterling Ford
Sterling, VA
688 Reviews
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January 22, 2021
I do NOT recommend their concierge service at all. My car was supposed to be picked up for service at 8:30am and it was not picked up until 10:00. I called at 9, asking what the status was on the pickup and was supposed to be picked up for service at 8:30am and it was not picked up until 10:00. I called at 9, asking what the status was on the pickup and they said within the hour. Then at 4:00, I received an email saying my car was done and I received the invoice link and then after that I received the text saying “Koons Sterling Ford: hey there, pay that link and i am gonna send your way.“ I paid the invoice immediately and then waited for my car. I finally called at 5:15, and once I connected to someone and asked about the status, my call was “mysteriously“ dropped. I called back and no one answered. I called a third time and finally connected with someone at 5:30 and they told me my car was still at the shop and hadn’t gone out for delivery. My car did not arrive until after 6:00 pm. And there was NO active communication at all. They tried to tell me “this is why we say there is an hour to two hour window” but of course that was never communicated to me, and worse, at 4:00, I was lead to believe my car was on the way. Absolutely terrible excuse for service. I’m blown away by the complete lack of communication regarding the extreme vehicle pickup and delivery times. More
by LinN
Employees Worked With
GEOFFREY
Helpful January 21, 2021
Usually have great experience with the service department, but not this time. Abeer Beg gave me an estimate for $195, but total cost came in at $1250 without any advanced notice! The invoice did department, but not this time. Abeer Beg gave me an estimate for $195, but total cost came in at $1250 without any advanced notice! The invoice didn't add up either. No response from management after I complained. Definitely will stay away in the future. More
by Caps Fan
Employees Worked With
Abeer Beg
January 03, 2021
Hands down best car buying I’ve ever had. Yannick Ernsting did a fantastic job. Never pressured me into anything. 5 stars hands down I would recommend him to anyone in the future looking to buy a For Ernsting did a fantastic job. Never pressured me into anything. 5 stars hands down I would recommend him to anyone in the future looking to buy a Ford. Definitely worth the drive from Baltimore to Sterling More
by Anicolette1987
Employees Worked With
Yannick Ernsting
December 19, 2020
I had a great interaction with this dealer! They communicate well and they were willing to do much more over email because of the pandemic. We didn’t close the deal because they have bloated prices communicate well and they were willing to do much more over email because of the pandemic. We didn’t close the deal because they have bloated prices on the Shelby Mustangs but I get it. The salesman, Bradley Cardenas was great to work with as well. More
by D.P. Rose
Employees Worked With
Bradley Cadenas
November 19, 2020
My family and I were looking for a car and Samir Kerboussi was our salesman. He was courteous, knowledgeable and professional. We give him 5 stars! Kerboussi was our salesman. He was courteous, knowledgeable and professional. We give him 5 stars! More
by thereginato5
Employees Worked With
Samir Kerboussi
November 07, 2020
Samir was very helpful and never stopped and was very prompt when saying he would call you back or follow up with you I hadn’t ever received this type of service anywhere else. prompt when saying he would call you back or follow up with you I hadn’t ever received this type of service anywhere else. More
by pjsully73
Employees Worked With
Samir Kerboussi, Koons Automotive
November 02, 2020
Samir was AWESOME he was a real problem solver that really satisfied this customer, by working with all the other Departments. M Koziol great communication really satisfied this customer, by working with all the other Departments. M Koziol great communication More
by tdross2
Employees Worked With
Samir Kerboussi and Michael Koziol, John Bolling, Linda Orosco, Alex Assefa
October 15, 2020
It's no surprise that Samir Kerboussi has been the top salesman at this dealership for the past two years. Samir was wonderful to work with. He listened to what we were looking for, offered suggestions an salesman at this dealership for the past two years. Samir was wonderful to work with. He listened to what we were looking for, offered suggestions and never pressured us to purchase. I was impressed with all of the precautions Samir and the staff due to COVID-19. Wearing masks, temperature checks and continuous cleaning was very evident. We were able to take the vehicle overnight to our mechanic 20 miles away. There were a few scratches on the bumper and doors which the Manager agreed to take out and even gave us a rental car while it was done. I highly recommend Samir and this team to future buyers. More
by katemoorepatton
Employees Worked With
Samir Kerboussi
October 12, 2020
Samir Kerboussi was awesome to deal with! Was able to work out seeing car on my terms, We live 2 1/2 hours away and he even sent a walk around video without our asking just to get more insight on what we work out seeing car on my terms, We live 2 1/2 hours away and he even sent a walk around video without our asking just to get more insight on what we were purchasing. I never had a doubt I was interested in the car but never thought I would find a dealer that I would highly recommend in the process. I think they list Samir as a "Product Specialist" on their website but I am surprised he is not in management with his knowledge and expertise. Thanks Samir! The vehicle prep for our arrival all the way until we left was Top notch service that we will not forget! More
by John
Employees Worked With
Great Communication and Very Easy to work with!, Koons Automotive
July 23, 2020
Outstanding service provided by Michael and Amir. All of our questions were answered with honesty and transparency. We will recommend to anyone interested in buying a Ford to contact Yannick. our questions were answered with honesty and transparency. We will recommend to anyone interested in buying a Ford to contact Yannick. More
by Dataduane.com
Employees Worked With
Michael Borosky
