Koons Sterling Ford

Excellent service from people who clearly work as a customer centric team. First time at this dealership and we are Dropping our 2018 Ford F-150 Platinum and 2012 Ford Mustang off for warranty/ recall customer centric team. First time at this dealership and we are Dropping our 2018 Ford F-150 Platinum and 2012 Ford Mustang off for warranty/ recall work. Michael and Amir in service worked as a team and took care of us right away even though they were very busy. Michael stepped up to take us even though the account was assigned to someone else. Amir texted us to ensure all questions were answered so we could fix everything we came in for. While waiting we looked at 2020 GT Mustang convertibles with Yannick Ernsting who was extremely knowledgeable about each facet of the vehicles. We will be back Saturday to design and possibly purchase one, but will definitely continue to come to this specific location! More

I’m very pleased with my car buying experience at Koons Sterling Ford. Yannick Ernsting was very knowledgeable about the car I wanted. He was pleasant to work with and professional. He even assisted me in Sterling Ford. Yannick Ernsting was very knowledgeable about the car I wanted. He was pleasant to work with and professional. He even assisted me in deciding the best financing route to pursue. I purchased an Edge ST in early June and I love my new SUV! Adrian Tiaga from the finance department made the process of signing all those forms quick and easy. My husband has bought one Expedition and two F-150s from this dealership. A close friend, per our referral, bought an Explorer from here. And now I have my Edge. Five vehicles in three years! I think that we can safely say that this is our dealership and now Yannick is our go-to guy! Very happy with their products and the services/maintenance they provide for our vehicles. Highly recommended! More

Amnesia After the Sale After the Sale they dont answer the phone, don't return emails and pass the buck everywhere. Getting help is impossible they could care less. After the Sale they dont answer the phone, don't return emails and pass the buck everywhere. Getting help is impossible they could care less. More

Pleasant buying experience. Alfonso was Great! knowledgeable I have bought quite a few vehicles in my life. ..a lot of those purchases were from car dealerships. This past purchase of my 2019 F-150 Lariat was b I have bought quite a few vehicles in my life. ..a lot of those purchases were from car dealerships. This past purchase of my 2019 F-150 Lariat was by far the best. I do attribute much of that positive experience to my salesperson, Alfonso. Not only was he polite, calm & well-spoken. He actually knew about the vehicles he was selling!!!! He knew about the different engine, drivetrain options that made each truck what it was. That was valuable and greatly appreciated. The last few dealers I have been in, I knew far more about the vehicles they were selling than they did. That's just awkward. Furthermore, they gave me a good price on my trade, brought the overall price of the truck down and provided competitive financing. AND I was IN & OUT in a very reasonable amount of time. All & all, a good experience. Just to add.. JC in financing was also respectable, informative and NOT pushy. Thanks again guys! More

Finally! I found myself in need of a vehicle at the beginning of this pandemic in ealry March. I wasn't looking for a car previously, so I had no idea what ki I found myself in need of a vehicle at the beginning of this pandemic in ealry March. I wasn't looking for a car previously, so I had no idea what kind of car I wanted, so the search was daunting. I was connected with Yannick and let him know what I had previously and the specifics of which I had become accustomed. He came back with a vehicle that he felt would be a great fit! He was available that day for me to come check it out! He was very easy to talk to and was able to answer all of my questions. I went home that night with the relief that I now had a car again, and I didn't have to settle! The process was smooth and easy! More

Quick & Hassle-free Very pleased with the service and efficiency of this dealership. The salesman, Samir, was knowledgeable and friendly. I am glad I got my Lexus NX at t Very pleased with the service and efficiency of this dealership. The salesman, Samir, was knowledgeable and friendly. I am glad I got my Lexus NX at this location. More

Very Personable Salesman Yannick was very personable to deal with. We felt no pressure to purchase a vehicle the day we decided to look at them. However, largely due to his Yannick was very personable to deal with. We felt no pressure to purchase a vehicle the day we decided to look at them. However, largely due to his knowledge and transparency we bought a 2020 F-150 XLT and so far couldn't be happier. More

Yannick was very friendly and very knowledgeable about the truck I wanted to buy and the finance manager was very friendly to. It was worthwhile for me too drive from Pennsylvania to buy this truck!!!! the truck I wanted to buy and the finance manager was very friendly to. It was worthwhile for me too drive from Pennsylvania to buy this truck!!!! More

Quick thinking by Koons saved my deal My Subaru had over 129K miles on it and I wanted to take advantage of current new vehicle sales happening during this unfortunate pandemic. I knew I w My Subaru had over 129K miles on it and I wanted to take advantage of current new vehicle sales happening during this unfortunate pandemic. I knew I wanted a 2020 Ford Escape Hybrid and I reached out to Koons after viewing their inventory online. I hooked up with salesman Yannick Ernsting who quickly located an Escape Hybrid Sport, the level of trim I was interested in, to test drive. I needed to test drive one to see if it was a good fit. Although he offered to drive a 2020 Escape Hybrid Sport to my home for the test drive, I opted to go to the dealer instead. Yannick walked me through the in's and out's of the vehicle's features, and I enjoyed a spirited drive. I was impressed and decided to purchase, using my Subie as a trade, and cash saved as a down payment to keep the financed number in a space I could afford. Well, during negotiations, it didn't appear I could reach my finance goal, and I feared this opportunity would not be for me, but then Yannick and Dave Cumba realized I worked at Home Depot and unearthed an employee discount. Plus, they pumped up my trade-in allowance, and in doing so, the stars aligned and I was in the 'place' I needed to be to make this work. Yannick located an Escape Hybrid Sport in the red color/dark interior I wanted at a sister dealership, and home-delivered the unit to my home 2 days later, driving my trade back to the dealership. It was a great experience! Yannick was on-hand for questions before, during and after the sale. The dealership, as a whole, was transparent in their proceedings. I highly recommend Koons Ford of Sterling. More

Great experience couldn’t be happier with the process. Pricing was good koons was one of the beast dealerships I’ve dealt with since I’ve been purchasing vehicles Pricing was good koons was one of the beast dealerships I’ve dealt with since I’ve been purchasing vehicles More