Koons Sterling Ford

A very Positive Experience Jason Robles made our first ever Ford purchase one that we'll always remember. From day one, which began on a cold and rainy Sunday night literally j Jason Robles made our first ever Ford purchase one that we'll always remember. From day one, which began on a cold and rainy Sunday night literally just minutes before closing, until the day of our purchase, Jason was there for us. He was consistently friendly, knowledgeable, responsive and most of all patient. Although this purchase was years in the making and we knew we wanted an F-250, we were still undecided on the model year, gas or diesel option, paint color, and trim. Jason's outstanding customer-driven focus provided us with the clarity we were missing to find the vehicle that best fit our needs. Furthermore, we were comforted by the high level of respect Jason showed us during our buying experience; absolutely no hassling, no pushy sales tactics, and no attitude. In the end, we drove home extremely happy with our brand new F-250 Platinum Diesel truck. If you live in or around the DMV and are looking to purchase a vehicle, do yourself a BIG favor and give Jason Robles a call at Koons Ford of Sterling, Virgina. It will be well worth your trip and you will have a great experience. Jason is a true consultant that puts the work in to make sure the customer is happy and satisfied. Additionally, Mike Palmer in Finance was absolutely great in helping us to complete the final deal. Mike was thorough and gave us ample time to consider all of our options. Mike listened to our needs and built out an extended warranty offer that truly fit our unique profile. Essentially, Mike provided us with the additional positive incentives that we needed at the end of a long day to solidify overall positive experience. Finally, we want to give a "shout-out" to Will, who shadowed Jason on the day of our purchase and Jon Walker, the Sales Manager who personally greeted us before we left. Altogether, we had an incredible time and everyone helped to make our overall experience a pleasant one. Thanks Jason, Will, Mike, Jon and Koons Ford of Sterling! Sam More

Great Service I came here pretty rough but when working with Jason in sales got me in the car i really liked but was unsure about be able to get it in and around th I came here pretty rough but when working with Jason in sales got me in the car i really liked but was unsure about be able to get it in and around the price range i wanted to be at Alex in finance did a awsome job. Those two made are an awesome team!! I walked out to extremely happy customer. Great Customer Service Guys!!!! More

The worst customer service! The lack of concern blows my mind. I purchased my 2015 Toyota and an extended warranty, unfortunately they do not know how to service Toyota's only Fo The lack of concern blows my mind. I purchased my 2015 Toyota and an extended warranty, unfortunately they do not know how to service Toyota's only Fords. They brought my car out with the maintenance and tire light still on. The service advisor was no help the valet was more helpful and seemed to care. More

Streamlined and easy Going there knowing exactly what car I wanted helped for sure, but fact of the matter the service I received was exceptional. Everything went smooth, Going there knowing exactly what car I wanted helped for sure, but fact of the matter the service I received was exceptional. Everything went smooth, credit app was easy, and everyone did a very good job of explaining all of the warranties and paper work. More

Great experience from start to finish! I made the trip from PA to VA to buy my new explorer. It was well worth the trip. Everyone was so welcoming and it was a fantastic experience. Jason w I made the trip from PA to VA to buy my new explorer. It was well worth the trip. Everyone was so welcoming and it was a fantastic experience. Jason worked with me for a week to get me the best deal and in the car I wanted! Will be back again for sure! More

bad experience This is to complain about a recent interaction I had with your service department. I had bought my Ford Fusion Hybrid from your dealership in May 201 This is to complain about a recent interaction I had with your service department. I had bought my Ford Fusion Hybrid from your dealership in May 2017. On around the week of Jan 22, I noticed that the rear bumper is off hinges a bit. Did not look like anyone hit the car from behind. I took it to the dealership on Saturday 23rd. Two people looked at the car. No one objected to the fact that it is some sort of defect and will be fixed under bumper-to-bumper warranty. Since it was already late, the agent helping me booked an appointment for Tuesday Feb 6. When I went there to drop off the car and get the loaner, another mechanic who was loitering around started saying the damage is because of someone hitting the car. A manager came and did not even bother to understand the whole story. First of all his treatment of the customer was very poor and second he just pronounced on the spot that it has to go through insurance etc. I have no objection to that but there are two things (1) initial diagnosis was not accident - therefore the dealership should have honored what they said the first time around; (2) even if it was some accident related, the manager should have tried to understand the whole situation and acted a bit more professionally. The whole experience has been very bad. This dealership has lived up to the common belief that after the car is sold "dealership does not care". More

Love Koons Ford Sterling So happy I came to Koons Ford in Sterling. As a MD resident, I visited a few Ford dealerships in my area and was unhappy with the experience I had w So happy I came to Koons Ford in Sterling. As a MD resident, I visited a few Ford dealerships in my area and was unhappy with the experience I had with both. I found Koons Ford in an internet search. When I called, Yannick answered and I am so glad he did. Yannick is knowledgable, professional, and a delight to work with. Yannick was able to get me the deal I was searching for, and I left with beautifil 2018 Ford Edge. So glad I found Koons Ford Sterling. More

Great Customer Service and Price Great experience at Koon’s. Jason was prompt with his replies and very knowledgeable about the truck I bought. in addition to having the best price Great experience at Koon’s. Jason was prompt with his replies and very knowledgeable about the truck I bought. in addition to having the best price of any dealer, they were very courteous, never put any pressure on me to buy, and it was just a great all around experience. More

Best Dealership Yannick's stellar attention to my needs and change-of-mind in requirements led me to the purchase of a new F350 Lariat truck that I absolutely love. Yannick's stellar attention to my needs and change-of-mind in requirements led me to the purchase of a new F350 Lariat truck that I absolutely love. Thank you Yannick for your help, patience and technical awareness about all available features! Overall, traveling from Richmond for a great deal and great experience was well worth my time. More

"Excellent experience!" Yannick made the process of purchasing our new Truck very smooth. He was very attentive to our Family and very knowledgeable of the Truck's features. Yannick made the process of purchasing our new Truck very smooth. He was very attentive to our Family and very knowledgeable of the Truck's features. Thank you! More