Koons Sterling Ford

Couldn't ask for better. So my Wife and I decided it was time my tired old Jeep be replaced with a more fuel efficient and safe vehicle for my commutes of 30 miles one way. We So my Wife and I decided it was time my tired old Jeep be replaced with a more fuel efficient and safe vehicle for my commutes of 30 miles one way. We shopped around online and found an attractive offer we had to entertain on a new 2017 model Ford. Jason promptly introduced himself and was very welcoming when asking what we were looking for. We took a short test drive of the car we decided to look at and liked the drive. So we proceeded to start the process of paperwork and working out a deal that suited my Wife and I. Being first time younger car purchasers, we were not fully aware of the car buying process. Jason made sure he took the time to fully explain everything down to the last detail so we were never confused about anything. After a little back and forth we came to the conclusion that a new car simply wasn't in our budget. Jason not being put off at all by this, asked if we had considered a used car from their dealership. At no point did we feel pressured into making any decision, so Jason explained the process of buying used cars to us. Again he made sure to answer every question and it NEVER felt like he was "just trying to get another sale." We spent a few hours of his time just going over every little detail and he remained calm and friendly throughout the entire process. We finally came to an agreement on a 2014 used Ford Fiesta. We were very happy with the car, and Jason even cut us a little better of a deal than what he originally quoted which was very nice. If I had to choose two words to describe it all I'd have to say welcoming and informative. For all car buying needs, I recommend Jason of Koons Sterling Ford. More

Awesome Team Jason Robles was professional in every aspect of my purchase. I visited Koon's looking for a vehicle displayed on Autotrader. Jason patiently worked Jason Robles was professional in every aspect of my purchase. I visited Koon's looking for a vehicle displayed on Autotrader. Jason patiently worked with me through the test drive etc. in the rain. Later I changed my mind after seeing a Mustang GT Premium. The team of Jason, Danny, and Antonio made the sales transaction a swift process. I didn't have to ask any questions because they were so thorough throughout. Thanks Jason for your patience! More

This guy is an xxxxxxx and no one there really cares Two years ago my spouse and I picked out a Fusion online and headed to Koons Ford in Sterling to check it out and complete paperwork. Ricky was our sa Two years ago my spouse and I picked out a Fusion online and headed to Koons Ford in Sterling to check it out and complete paperwork. Ricky was our sales person. As he was showing us the car we remarked on the color to which he responded "It's good. Cars are like women in dresses - some just look better in certain colors." We thought this was odd but proceeded with starting paperwork. As we were waiting for financing to clear, Ricky chatted us up noting that my spouse had formerly leased. "Me too," Ricky said, "Women and cars - when they reach 30 I get rid of them." I was absolutely stunned. I stared at him. My husband and I looked at each other shocked. I was so agitated I don't know what was said immediately after that. I asked curtly "Am I needed for financing any longer?" and upon hearing I wasn't I turned to my SO and said "I'm leaving before I say something I regret." We're sitting across the desk from good old boy Ricky when all of this happens. I'm visibly agitated. After I leave, he asks my husband, "did I say something wrong?" to which he replies "Yes." I drove home furious and in tears at the degree of disrespect and insult, angered that Ricky was so clueless he actually thought objectifying and disrespecting a women to her face was acceptable - and even entertaining! And disgusted that we ultimately purchased a car from this dealer because, well, this is just how guys talk, right? The car was $2k less than every other dealer but to this day if we had to do it over we would pay the difference and go elsewhere. I responded to the follow up e-mail from the sales manager and never heard back. We still get regular mailings from Ricky Piland with coupons and promotions. I can only assume it's business as usual for him. I recently called again because the experience still burns, but the manager on duty never returned my message. This guy is an xxxxxxx and no one there really cares. More

Koons Sterling Ford Collision Incompetent Amateurs Don't waste your money at this incompetent business! They kept my car for a month and a half and still didn't get the color correct. My family has h Don't waste your money at this incompetent business! They kept my car for a month and a half and still didn't get the color correct. My family has had repairs done at Koons Sterling Ford Collision Center 3 times and they had done fantastic work but in February 2017 I dropped my 2006 4runner off for paint repairs. They had painted this car 2 other times and matched the color perfectly. The color was a burgundy. But this time they originally painted the car an orange red metallic - there was never any metallic in the car. The manager, Zorm, tried to tell me the car was originally that color and that it had faded with age. I am the original owner - it never had metallic. He agreed to repaint the car and told me that he called the paint manufacturer in the match the color - the color is closer but it is still metallic. One side of the car is a burgundy metallic, rear bumper is burgundy metallic and the rear hatch back door is burgundy no metallic. Its like that all over the car part is metallic with sparkles and part isn't. They painted the door but didn't paint the handles - so they stick out like a sore thumb. Also the side mirrors were damaged while they were there but they are not admitting to. The manager has never came out and talked to me directly - he has his subordinates come out and the last time I picked it up he told me not to come in until 5pm but he wasn't there and the sun wasn't out - it is most noticeable in the sun. I had previously had good luck with this body shop and didn't check the reviews - which I regret - Don't take your car here for any repair - you will regret it! This is no way to treat a customer. My family has purchased 2 4runners and a camry from Koons - this may be a dfferent dealership but its still koons and this is bad business and no way to treat a customer especially a customer with a 20 year relationship! More