Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Tysons Chevy Buick GMC
Vienna, VA
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 428 reviews
Helpful September 16, 2023
Carlos in customer service was very professional. He is always informative, and timely with communications. Highly recommend this Service Shop. He is always informative, and timely with communications. Highly recommend this Service Shop. More
by JH
Employees Worked With
Carlos
September 15, 2023
Service department assisted me by taking my car in quickly and then diagnosed and proposed solutions for me. They took time to explain my issue and answered any questions I had. Communication was good quickly and then diagnosed and proposed solutions for me. They took time to explain my issue and answered any questions I had. Communication was good and easy to understand. I highly recommend Carlos and the team. More
by TK
Employees Worked With
Carlos Candia
September 05, 2023
I have been coming here for a few years . Only one or twice a year for my 2015 duramax and without hesitation Carlos in the service department always remembers me with only a short explanatio Only one or twice a year for my 2015 duramax and without hesitation Carlos in the service department always remembers me with only a short explanation of my name and truck. He and the mechanics there always gets my truck in and out in short time. If im getting a problem diagnosed or a simple oil change , I have absolute confidence the job was done right. They have my business for being respectful, and professional in every manner . More
by Matthew B.
Employees Worked With
Carlos in service
August 29, 2023
They have a great team there with Bill, Dave and John. Went there without an appointment and got the oil change and alignment done. It was delivered in less than an hour and a half. Went there without an appointment and got the oil change and alignment done. It was delivered in less than an hour and a half. More
by Dan A
Employees Worked With
John Barrie. Jesus Yepez 5 star, Bill Appel, Bakary Darbo, David Barrie
August 28, 2023
I would've never thought that a dealership within Tyson Corner had terrible service. I purchased a brand-new 2024 GMC Denali Ultimate, that began having issues within 1200 miles. My wife and I noticed a bu Corner had terrible service. I purchased a brand-new 2024 GMC Denali Ultimate, that began having issues within 1200 miles. My wife and I noticed a burning smell within the engine compartment. At that time, I looked underneath the vehicle and noticed oil dripping from the oil pan. We also noticed that the heated seats feature wasn't working as it should. Lastly, the stereo will automatically sync to my phone and begin to play in the middle of the night. I took the truck to the service department for repairs, and nothing was resolved after ten days. The service writer lacked compassion and tried to ignore my complaints. Not to mention, I had a scratch on my tailgate, oil and grease stains on my leather seats, arm rest and steering wheel. There is so many issues with the sales and service team members here. At this current time, my complaint has reached their specialist who conducts an internal investigation. But, I haven't heard anything as of yet. Oh, I still have every issues with the truck as mentioned previously. Nothing was fixed! More
by simms.julius
Employees Worked With
Sait Bah, Jimmy Jones
July 30, 2023
Worst experience I have ever had with a dealer after buying a new car. They sold me a new car that was damaged, repaired and repainted without any disclosure to me. They lied to me and said they would m buying a new car. They sold me a new car that was damaged, repaired and repainted without any disclosure to me. They lied to me and said they would make it right then turned around and refused to take responsibility and will not return phone calls and emails More
by Zaremskidave
Employees Worked With
Paul Van Horn, Bill Appel, David Barrie
July 24, 2023
Terrible service. Dropped my car off at the body shop to fix some scratches. They gave it back with more dings and dents in the paint then when I dropped it off. Overs Dropped my car off at the body shop to fix some scratches. They gave it back with more dings and dents in the paint then when I dropped it off. Overspray on both windshields and both side windows. I’ve called several times, left two voicemails, emailed the GM and body shop manger as well as called their customer relations manager. Zero response. Very disappointing. More
by Rchurchill33
Employees Worked With
Bejan, Ian. Michaela.
