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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

3.8
645 Reviews

2050 Chain Bridge Road

Vienna, VA

22182

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Showing 645 reviews

February 16, 2024

They cheated me 4900$. I have been trying to get my money back but it’s been a xxxx. More

by Mastewalabera
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mary Pollack, James Morris
February 14, 2024

My son drove all the way from NY for his 2023 TRX. This dealership and employees are crooks. They took my son 6k for an extended warranty which was already included in the price considering it was a b More

by ACTIONFUEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy Collier, Chloe Orcutt
February 12, 2024

Excellent experience with salesman Leo Alsalih. We scheduled appointment to look at a used car on a Saturday morning. The car was ready when we arrived so we could take it for a test drive. As p More

by Lori_Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Corrales-Lopez
Feb 12, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Lori, we're so glad to know that Leo provided you with an excellent experience at Koons Tysons Chrysler Dodge Jeep Ram. We strive for flawless service and it's great to see this reflected in your visit. Enjoy your new car!

January 31, 2024

I just bought a new Jeep Cherokee L from Koons! This is my preferred dealership, and the staff from the manager Erica to my excellent salesperson Izzy always takes great care of me. I’m so excited More

by hfascher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica, Izzy
Feb 01, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're delighted to know that you had a great experience with Erica, Izzy, and our team at Koons Tysons Chrysler Dodge Jeep Ram! It's wonderful to see your excitement for the new Jeep Cherokee L. Thanks for choosing us as your preferred dealership, and happy driving!

January 14, 2024

This is the 4th car I have purchased from Koons Excellent service Tyler McPherson my salesman has been extremely exceptional in all my purchases Always kept me up to date as the the process m More

by Cwjohnson316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yav
Jan 15, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Charlie, it's great to know that you've had consistently excellent service with us at Koons Tysons Chrysler Dodge Jeep Ram. We're glad Tyler has been able to assist in making your purchases smooth and enjoyable! Thanks for the recommendation!

December 28, 2023

Tried to cancel the gap & maintenance contract with the finance department, they requested information, provided the information and that is where the process stopped. Continued to call, left multiple mess More

by dinatalemichael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Corrales, Chloe Orcutt
Dec 31, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

I'm sorry to read about your experience with the cancellation process. It's important that we're responsive and efficient in all aspects of our service, including contract cancellations and we'd like to help resolve this issue for you as quickly as possible. We will search for your contact information and be in touch directly. Thank you, Michaela Puckett - Customer Relations Manager 703-448-7280 ext. 24217

Jan 03, 2024 -

dinatalemichael responded

Hi Michaela, Would you like me to send you the contract with my contact information. Its important to me to complete this process in a timely manor, its only been since September 2023 that I have been waiting to have this matter resolved. Thank you! Michael

Jan 10, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Dina, we would like to resolve this for you as soon as possible. Please feel free to contact us at your convenience at my contact information listed. Otherwise, a member of our team will reach out to you shortly. Thank you, Michaela Puckett - Customer Relations Manager - Michaela.Puckett@koons.com

November 28, 2023

Overall great experience from day 1 to pick up day. Very fast response time through email and always informative. More

by Zach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BRIAN HILLERICH
Nov 29, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Zach, we're glad to know your experience with the team at Koons Tysons Chrysler Dodge Jeep Ram was great from start to finish. Thanks for sharing and enjoy the ride!

November 22, 2023

Great service was serviced on good time. Car was clean and called me right on tomr More

by Yflicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Nov 23, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

It was our pleasure to complete your service here at Koons Tysons Chrysler Dodge Jeep Ram. Thanks for the kind words and stellar review, we appreciate it!

November 21, 2023

I can Always count on reliable service when I bring my vehicle to Koons Tysons Chrysler Dodge Jeep Ram. More

by Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Nov 22, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're glad to know you can always count on us for reliable service! Thanks for trusting your vehicle with Koons Tysons Chrysler Dodge Jeep Ram. We appreciate the positive feedback!

November 18, 2023

Bianca, my sales person, was so easy to work with! Smart, profesional, funny and eager to close a deal. Just the type of salesperson you want on your team. In the end, we could not make it work. Not b More

by saysthereader
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca, Herbie
Nov 20, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We appreciate your kind words about Bianca and Herbie! It's a bummer we couldn't find the exact match for you this time, but our team at Koons Tysons Chrysler Dodge Jeep Ram is always here to help. We hope to see you again when it's time for your next vehicle search. Safe travels until then!

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