I brought my daughter here to purchase her car. I wanted her to learn and to pay attention and not just trust blindly. Sad that this is part of the lesson. First the sales rep paid very little attention to her and basically sat down when it was time to sign. I tolerated it a bit as she already knew what she wanted but he didn’t even go over the features of the car with her. This isn’t the worst part. I had my son and daughter go over with Sarah Eberle, the Finance Manager, the structure of the loan. First she tells my daughter that she didn’t have the length of employment needed to get a decent rate, even though her credit was good. She then was presented a payment plan at over $600/months this was at an interest rate of 19%. She said Capital One was at 9% but couldn’t get it for her because of her employment history. I had already decided that I would obtain the financing separately for her through my bank and go ahead with the paperwork. I then went on to tell Sarah not to add any additional items to the car. Don’t need roadside, don’t need additional insurance etc. she knotted with understanding. I then proceeded to go to my car and wait for my son and daughter to finish the transaction. My daughter came out happy saying Sarah got her payment down below $600. I was excited for my daughter. I then asked her to let me see the paperwork. No paperwork! So the next day, today, we went back to Koons and asked for the paperwork, so when I looked at the paperwork Sarah added over $4500 in added items to the price of the car. What she did was use the lower interest rate with the added items so overall the monthly payments did go down. But with an additional $4500+ of costs added. So miraculously she was able to use the Capital One rates. This was low, underhanded and manipulative and disappointing to say the least. I started to ask Sarah if she had a child my daughters age and would she want someone to attempt to take advantage of her daughter in the same manner, but I didn’t. When I looked into Sarah’s eyes she was someone that really didn’t care who she took advantage of. I was furious. What’s worse is that Sarah waited for me to leave the room so she could update the paperwork and convince my daughter to add almost $5000 of additional items to the price. I then had to tell my daughter that the finance person is not just a finance person. They are an extension of sales and that she receives commission on up sales too.
While I understand that my daughter was 21, she is not a finance person and you basically took advantage of her. In the era of full disclosure convincing my daughter that 19% was the best that you can do and then use that to your advantage is not the way to go.
I wish I had read the reviews before going there but I didn’t. If there are options for dealerships, this is not the one. Very disappointing.