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Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
645 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 645 reviews
February 01, 2017
Rudeness I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phi I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phillip. He is very rude and unprofessional. I'm hoping that I never have to come to this dealership again. More
by Mike-Alexandria
Employees Worked With
Philip Arellano
Helpful January 30, 2017
Awesome service and with the best professionals. Enjoy the friendly welcoming and willingness to provide me anything i need when the service could take some time. and with the best professionals. Enjoy the friendly welcoming and willingness to provide me anything i need when the service could take some time. More
by Francisco Aponte
Employees Worked With
Greg Welch
January 29, 2017
Made appointment, service wasn't done. The whole experience was kind of iffy. Made appointment, showed up. Got a call last the time update was promised to be told that their techs had to le The whole experience was kind of iffy. Made appointment, showed up. Got a call last the time update was promised to be told that their techs had to leave and they had 6 cars in front of mine. I understand things happen, but I picked this dealer which isn't even close to me in order to receive good service. More
by Afive720
Employees Worked With
Gabriel McCorkle
January 26, 2017
First Jeep Nightmare My first Jeep ever..really wanted this truck. The advertised "no haggle" price is B.S. My salesman went back and forth for close to 4 hours. This is t My first Jeep ever..really wanted this truck. The advertised "no haggle" price is B.S. My salesman went back and forth for close to 4 hours. This is the old cat & mouse game. I was in hypoglycemic shock and when his co-workers came by (I was eating cough drops for blood sugar), informing him they were going out for food, he NEVER offered or asked his co-worker to get me something...anything! Instead he told me to go into the service garage and use the vending machine! Holy Jesus!..a $30k+ Jeep and not a buck for a frigging candy bar! Salesman talked down to me w/comments, "What are we doing here, I thought you were buying a car" and "if you don't buy I car, I don't get paid"...tough xxxx bozo! I asked about running boards to take my 90 year old Mom to doctors, groceries, etc. here in DC. I was told, they would be "close to $1,500" I offered to pay half but that was rejected. I recently got top[ of the line boards and had them installed all for <$500! The truck was missing a tonneau cover in the back to hide purchases (helpful in DC). This was a 1 owner used (leased) car and once again, this issue was wiped "under the rug". I complained to Kurt Klein (the ONLY guy at this dealership worth his salt) and he never forgot me and got me the cover. DC to Vienna numerous times now for 2 recalls that weren't fixed before the purchase, the tonneau and then today, what appeared to be a filled micro fissure on the front window which was also filled with white out! Naturally I was never asked to check this by trying a light razor scrape to avoid a trip to Vienna.While waiting for Star Glass The front desk person was EXTREMELY obstinate about authorizing a courtesy car wash to remove the slush splashes and dirt off my 2 month old all white Jeep. I stood at the main desk (which seems to be the confab "command post") until I finally got a reaction to my stares. There was one person back there and my vehicle was eventually taken to the wash. The glass guy arrived and said, "if it's washed, I can't work on it" so we're running all over to find my vehicle to stop the process. Bottom line, a MAJOR ATTITUDE from the USELESS front desk guy who when I said they have a relationship w/the glass company for 30 years(& he replied, "over 30 years") I asked him why in all that time nobody else had a similar issue, to which he replied, "we don't have to know this" I have been driving for over 40 years so I said, "I guess I can tell the police officer 'I don't have to know this' after a collision from not obeying a left turn arrow!" My advice from this terrible experience is: DON"T waste your time, self-respect and money here. This is a multi-faceted LOSING PROPOSITION (and corporate customer service does not return calls!). Shame on you! More
by DrivinDC
Employees Worked With
Kurt Kline, Jason Gingras
January 25, 2017
Dreams do come true James and Tom made my dream come a reality when I thought my trade in was absolutely worthless James still have me the money to get the deal done and James and Tom made my dream come a reality when I thought my trade in was absolutely worthless James still have me the money to get the deal done and get me into a beautiful black RAM 1500 More
by Moodworth
Employees Worked With
Tom Ames, James Morris
January 23, 2017
Simply the best I took my car in for service last week. The staff there treated me with the upmost respect. Got my car in and out in a timely manner for I had to go o I took my car in for service last week. The staff there treated me with the upmost respect. Got my car in and out in a timely manner for I had to go out out town. Thank you More
by Kerri Tyler
Employees Worked With
James Morris
January 21, 2017
Great experience buying a Jeep Compass I was greeted by a wonderful salesperson named Pearile. I knew the model and color I wanted and she immediately set about finding one for me, had it I was greeted by a wonderful salesperson named Pearile. I knew the model and color I wanted and she immediately set about finding one for me, had it brought from a remote lot to see and test drive. Price was fair. No hassle. I got a nice briefing on all the car's bells and whistles, and even help connecting my phone to the bluetooth. More
by C.R. Sloan
Employees Worked With
Pearile Johnson
January 20, 2017
One of the Easiest Experience Ever!!! My husband and I, bought a Jeep Wrangler from Koons Tysons last week. And thanks to Carlton Calloway, we had one of the best experiences ever. He My husband and I, bought a Jeep Wrangler from Koons Tysons last week. And thanks to Carlton Calloway, we had one of the best experiences ever. He listened to both our needs and made sure to meet all of our expectations. He even offered to deliver us the car, which due to both of our hectic work schedules, made the process very accommodating. We are very happy and we appreciate a great experience. More
by Clark17
Employees Worked With
Carlton Calloway
January 16, 2017
praising Steve Steve worked on my Cadillac Escaled- I bought used 6 months ago- he was incredible- he was so kind and friendly- did everything he could do fix my veh Steve worked on my Cadillac Escaled- I bought used 6 months ago- he was incredible- he was so kind and friendly- did everything he could do fix my vehicle- sadly the sales department didn't do what they promised even after he went to bat for me- the services he did and the prices he have me were so generous after hearing the problems I had with the sales department! Five stars are not even to give a rating-he deserves 100 More
by Cadillac escalade
Employees Worked With
Steve Wauldrom
January 16, 2017
My Best Car Buying Experience I would highly recommend working with salesman Patrick Blackburn and Justin Sutherland in the finance department. They were professional, had a fun n I would highly recommend working with salesman Patrick Blackburn and Justin Sutherland in the finance department. They were professional, had a fun no pressure approach and were extremely helpful and knowledgable! We felt so comfortable with both of them. Patrick showed great patience in helping me test drive a variety of vehicles (in the pouring rain) and gave his honest opinion in what he thought would work best for me given my needs and financial parameters. I would feel comfortable and confident referring anyone to him and Justin. More
by Jacquelin Lebherz
Employees Worked With
Patrick Blackburn and Justin Sutherland
