Koons Tysons Chrysler Dodge Jeep Ram

Thank You for the excellent service and comfortable waiting area. I’ll be looking forward to the next service call. waiting area. I’ll be looking forward to the next service call. More

Scott was awesome. Responsive, forthcoming and sensitive to the needs of his customer. He has gained a loyal customer Responsive, forthcoming and sensitive to the needs of his customer. He has gained a loyal customer More

I am very disappointed with the service at this dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accoun dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accountability was offered, and the overall treatment was unprofessional. I cannot recommend this dealership to anyone who values good service and respect for their vehicle. More

I purchased a 2022 used car from Koons Tysons Chrysler Dodge Jeep Ram and it has been the worst car-buying experience I’ve ever had. Within 7 days, the internal operating system completely failed (no b Dodge Jeep Ram and it has been the worst car-buying experience I’ve ever had. Within 7 days, the internal operating system completely failed (no backup camera, no navigation, no safety features). Despite multiple visits to the dealership, I was never offered a rental and was left without transportation for weeks. I sent numerous emails and made over 15 calls — not a single email was answered. When I would finally get through to a manager I was fed lines like “buying a used car means buying someone else’s problems” and "should have bought the extended warranty" and I was constantly pushed back and forth between sales and service. Car needed $7,894 in repair costs — on top of spending over $50,000 a week prior. Since purchase over a month ago, I’ve only had the car working in my possession for less than a week. This is not what anyone should expect when buying a vehicle from a Koons dealership. Lack of accountability, lack of transparency, and total disregard for the customer experience. They go from being your best friends prior to signing to your worst enemies after they get your money. Buyers beware — Look elsewhere for your own sanity - literally every other dealership is probably better than this place. More

Excellent professional assistance by the advisor at arrival and for scheduling service and completion of the vehicle. arrival and for scheduling service and completion of the vehicle. More

Never take my Jeep to another service department. The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team More

This Dealership has always given me the very best Deal! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Thank You Koons of Tysons! More

Jonathan was a great salesman. Very professional, did what he could to get the job done e Dealership was clean and employees were professional. Very professional, did what he could to get the job done e Dealership was clean and employees were professional. More

Excellent customer service and responsiveness. Bradley provided frequent and relevant updates while my Jeep Cherokee was serviced and had us in and out in a very speedy and reasonable timeframe. Bradley provided frequent and relevant updates while my Jeep Cherokee was serviced and had us in and out in a very speedy and reasonable timeframe. More

I would not recommend trying to buy a used car from these people or making an appointment. I spoke to a nice guy named Steve about a 2017 Silverado 1500. I have been looking for a truck like this one for abo people or making an appointment. I spoke to a nice guy named Steve about a 2017 Silverado 1500. I have been looking for a truck like this one for about a year. He was going to send me some more information on it. While he was doing this is manager told him he could not finance it to me even though I have good credit because it was not state legal. Which this I understood. He told me he could whole sale it to me. Steve then made me an appointment to see the truck. That day I tried to figure out my finances so that I could go look at the next day when my appointment was. Keep in mind I live 2-2.5 hours away. The next day I am about to go to the bank when I look online to see the truck is no longer listed so I figure maybe someone bought it yesterday after I spoke with them. NOPE, they took it down even though they made me an appointment and said if I wanted to buy it that I had to get it from the Maryland auction. They didn't text me to make me aware of this. Luckily for me I thought about looking at the truck online again or else I would of drove for 5 hours round trip for no reason. 1 STAR FOR POOR COMMUNICATION AND JUST BAD MANAGEMENT More