Koons Tysons Chrysler Dodge Jeep Ram

LOVE MY JEEP! I worked with Craig Benner through a promotion running on the Wrangler Forums for a discounted new Wrangler. I had already worked with other dealers I worked with Craig Benner through a promotion running on the Wrangler Forums for a discounted new Wrangler. I had already worked with other dealers in the past and I was ready to just give up on buying my dream vehicle and go with something used again. I took another chance on buying a Wrangler because I just NEEDED to and it was the best decision I ever made!! From the outset, Craig kept me informed about the status of my new jeep, from the day it left factory to the day it was delivered to the dealership. I had to drive almost 4 hours from home to the dealership and it was worth every minute! Craig was incredibly gracious by staying late since I had got caught up in Virginia holiday traffic. I would definitely recommend Koons again to anyone who is looking for their next Wrangler! More

Great place to buy a vehicle My husband and I drove from out of state in hopes of purchasing a car. Which turned out to be a disaster at another dealership in Owings Md., Until we My husband and I drove from out of state in hopes of purchasing a car. Which turned out to be a disaster at another dealership in Owings Md., Until we ran across Koons of Tysons Corner. When we walked through the door I knew we were in the right place. Jim Delgado you were awesome! I can't forget ****Christine Yeh****(that's the best I could do with the lights..LOL!!!) You guys totally did this deal for us. Thank you so much! Sincerely, Karen & Mark Virginia Beach VA More

A WOW experience defined The Wow experience began with an online interaction with Erica Ramsey. We negotiated a trade value and a sale price via messaging. The trade price w The Wow experience began with an online interaction with Erica Ramsey. We negotiated a trade value and a sale price via messaging. The trade price was fair and the sale price of the 200 was amazing. I had to pick up,the vehicle on Christmas Eve. This is a day no one wants to be working. They were festive. My vehicle was cleaned,fueled and ready for me thanks to Patrick Sullivan. We were wished a Merry Christmas by all of the staff. We were offered some of their lunch as we were there at lunch time. Then it was off to the finance office. Justin Sutherland was amazing. He found us the best rate and a term perfect for us. He reviewed.several extended warranties. And service options and did not pressure us to purchase one. We were able to extend our warranty with his help for a reasonable term and a reasonable price. All of the mangers Congratulated us and thanked us for our business. The general manager James Morris was the last to thank me. Then Patrick demonstrated the features on the new car. He linked my phone and set my radio stations along with the driver conveniences. It was a truly amazing experience. I want to Thank Ericea, Patrick, Justin and James for there making me feel like the most important customer in the world on a day that they probably would have rather been home with family. Go to Koons for your next vehicle. They will definitely WOW you.. say hello to Erica, Patrick, Justin and James. If they read this. Thank you very much for all your help and Merry Christmas you people are great. More

Great price, no hassles, very professional Sales experience for a factory order was great. Delivery was great and all items requested were on the vehicle, kept up to date on status of order. Sales experience for a factory order was great. Delivery was great and all items requested were on the vehicle, kept up to date on status of order. More

Great sales , poor/sketchy finance experience Purchased a 2017 Durango. Dealer has great inventory and my salesman was excellent. He facilitated a long distance purchase for me and picked me up a Purchased a 2017 Durango. Dealer has great inventory and my salesman was excellent. He facilitated a long distance purchase for me and picked me up at the airport. I had prearranged financing with my bank. They offered to beat the rate. I let them try and they did, however days later I recieved notice from my credit monitoring of major changes to my credit report. I found the finance ran my credit 9 different times! To save me a half a point. More

Service Excellence Had a great experience having my Jeep Cherokee serviced. Planned to have my vehicle serviced later in the week and found out there was service availab Had a great experience having my Jeep Cherokee serviced. Planned to have my vehicle serviced later in the week and found out there was service availability on the same day. When I arrived I was immediately greeted and my vehicle prepared to be serviced. I had a couple of questions for the my Service Advisor "Gabriel McCorkle" and he fully answered my questions and was also able to add service for a manufacturer recall I had forgotten about so I would not have to make two trips. I felt very comfortable having the service team work on my vehicle as I have not had that experience with other service areas with other local dealerships who always seemed to push additional service not needed for my vehicle. I will be taking and trusting my vehicle with the Koons Chrysler Dodge Jeep Ram service team from now on. More

Jason Gingras was great Jason Gingras was excellent...got two cars with him on the same night...not only gave us a great deal but helped us with follow up well after we bough Jason Gingras was excellent...got two cars with him on the same night...not only gave us a great deal but helped us with follow up well after we bought the car. When the Jeep we wanted to buy was out of stock, he sold us an upgraded model at the same price. Five stars! More

No interest in selling a new car to me. Don't waste your time here. Non-existent customer service in the sales department. They seemed to have no interest in actually selling one of their ne Don't waste your time here. Non-existent customer service in the sales department. They seemed to have no interest in actually selling one of their new cars. Two different sales people would not respond to simple emails on if specific new vehicles listed on their website were available, options, etc, even after visiting in person. Multiple emails received no response at all. Brought my concerns up to the general manager, subsequent interest lasted 24 hours then back to a complete lack of any response. There are lots of other choices, just go elsewhere. More

should be negative stars car was 1.5 hrs late and no call from the technician. several calls to the technician go unanswered and message was never returned. several calls to car was 1.5 hrs late and no call from the technician. several calls to the technician go unanswered and message was never returned. several calls to the main service line go unanswered and message was never returned. the only way to reach these people is to call the main koons line and plead for help. service shuttle never arrived to pick me up. cashier employee was completely unhelpful and it really should not have been a surprise that she messed up the shuttle pick-up. the level of indifference here to customer service is surprising and maybe they can get away with it because of their location. More

An excellent repair shop I have been taking my 2006 Sebring to Koons Chrysler in Tysons for many years now, for the reason that they always do an excellent job the first time, I have been taking my 2006 Sebring to Koons Chrysler in Tysons for many years now, for the reason that they always do an excellent job the first time, do it on schedule, have reasonable prices, and a very pleasant and knowledgeble staff. My car is as good as new thanks to the service I get from them. I plan to keep my car for many more years, and will continue using Koons Chrysler More