Koons Tysons Chrysler Dodge Jeep Ram

Poor communication, poor training I recently purchased a used 2015 Jeep Cherokee. In the weeks following the purchase, a rattle related to the sunroof developed. I brought it to the I recently purchased a used 2015 Jeep Cherokee. In the weeks following the purchase, a rattle related to the sunroof developed. I brought it to the nearest Jeep dealership and was informed that the repair would be covered under warranty. I left the car for them to work on for a 7:45 appointment. I hadn't heard back from them by 3PM. I called for a status and was told that the mechanic would need additional time to work on the issue. I agreed to let them have the car for another day. Again, around 3:00 I called the dealership because I wanted to know the status of the repair. I was told there was a known issue with the sunroof and that a tool needed to be ordered in order to repair the issue. I elected to pick the car up the next day (Saturday) rather than go the weekend without a car, then I would return the car for service when the tool was delivered. When I picked the car up, there was a new scratch on the rear door of the vehicle. The service staff member present took a picture of it and a picture of my service department paperwork with an R.O. number she would need to address the issue of the scratch. She promised to buff out the damage and get me a loaner vehicle for my inconvenience. I arrived for the repair to be performed the following Thursday after making that appointment. The service team member asked what part I had been waiting for. I told him that I thought it was a tool that had to be ordered, but the details should be on the account notes. I also indicated that I wanted the scratch to be dealt with and for the promised loaner to be provided also. He told me that there were no notes about any other issues with the car. He texted the service member who had been working on Saturday, and when she did not reply right away, he told me that she would not be in until after 10, so I would have to rent a car on my own. The attitude of the Kelvin was not very accommodating. I had a better interaction with the technician who had checked the car in and taken my car keys than I did with him. When I walked into the office of the service department, he was too busy rubbing his face, trying to wake up, to even acknowledge my presence in the office. The failure of the service department to read about known issues with a rattle on this sunroof prior to letting it sit for two days on their lot also showed me a lack of concern for any inconvenience placed on me. Having to place my car in their possession for an extra day, then an additional day, seemed like business as usual for them. Third, I am concerned about the lack of care they took with my car receiving a scratch on the rear door. Certainly accidents happen. The litmus test for a service department is how they address the problem and how they take care of the customer after the accident has occurred. I hope they do a better job addressing the issues with my car than they have taking care of their customer-service responsibilities. More

WORST EXPERIENCE AS A BUYER I got to the dealership around 19:43 on a Labor's day. i wanted to buy a car for my sister and already had stock number that we were looking. we call I got to the dealership around 19:43 on a Labor's day. i wanted to buy a car for my sister and already had stock number that we were looking. we call dealership and answering service told us they were working till 21:00. So, we got there hoping to buy a car and met with sales guy closing sales deal. I went inside and spoke with Tom Ames who was acting sales manager and explained to him why we were there. Mr. Ames didn't seem to be interested in selling anything to us , in fact he yelled around hall to see if there was anybody interested to help. Everybody was standing around chating while we stood inside and outside dealership for one hour. We left around 20:50 and was very disappointed with the way they treated us. I thought a manager should step in to the game and start to help us while sales guy is getting done instead of sitting and ignoring us. More

Service from Chuck Freeman has been dismal - and dangerous I puchased my Certified Pre-Owned 2011 Dodge Ram from Koons Tysons Corner a little over a year ago, and have brought it back for service a few times. I puchased my Certified Pre-Owned 2011 Dodge Ram from Koons Tysons Corner a little over a year ago, and have brought it back for service a few times. DO NOT use Chuck Freeman. The first time, I took it in for maintenance and annual inspection. Maintentance was fine, but he didn't inspect it, and then *didn't tell me* that he had failed to inspect it. When I noticed and asked, Chuck told me the inspector was out, and to bring the truck back the following day, which I did. The inspector was still out, and I got a ticket for an expired inspection on the way home. Thanks. Last week, I took the Ram in for a routine tire patch for a slow leak in the front passenger tire. Again, Chuck Freeman was the mechanic who worked on it. Picked up the truck the next day, drove to an appointment in Middleburg. As soon as I got on Route 66, I noticed that the alignment was WAY off -- the whole car was shaking. The alignment had been 100% fine when I dropped the truck off. I called Koons after becoming increasingly alarmed as the shaking got steadily worse, and it felt like the tire itself was swaying back and forth. I spoke with Julio Mendez, who told me that the tire probably needed air. (Really?!) Kept driving to my appointment, which I couldn't miss, the shaking got WAY worse, and the car started making a loud banging noise every time the tire rotated. It felt like the tire was going to literally FALL off the truck, and the banging was deafening, so I pulled over at my brother's house in Aldie, as the truck was no longer safe to drive. Called the dealership, who said that they'd never heard of anything like this, which is absurd. A quick Google search returns many results, with similar instances resulting in the tire falling off and placing lives in danger. I'm incredibly lucky the tire didn't come off on Route 66 -- it could have resulted in extensive damage to the truck and the axle, and placed my life in danger. Greg Welch has the truck now, it was towed back to the dealership last week. Still waiting for an update, as of 29 August 2016. More