Koons Tysons Chrysler Dodge Jeep Ram

Very proficient, and eager to help! I only dealt with the administration side of the house, accounts receivable to be specific, as I tried to cancel an extended service plan which was un I only dealt with the administration side of the house, accounts receivable to be specific, as I tried to cancel an extended service plan which was unethically sold to me at a different dealer. After being helped by one of the finance mangers in filling out the required form, I communicated via email with Ms. Ayoub who is responsible for said cancellations. She described the process from A to Z, assured me to keep me in the loop, and followed through. If everyone at this dealer is as proficient as she is I'd definitely recommend anyone to bring their business there. More

Purchase of Jeep Rubicon Hard Rock Haggling issues aside, a good experience. Had some issues between a manager who took orders from sales gm and gm too literally. But Don and Phil wer Haggling issues aside, a good experience. Had some issues between a manager who took orders from sales gm and gm too literally. But Don and Phil were great to work with... More

Simply the best The staff there was extremely professional, low pressure, and fun! James Morris, and his team is definitely top notch. If you are considering a new or The staff there was extremely professional, low pressure, and fun! James Morris, and his team is definitely top notch. If you are considering a new or used car, don't hesitate to look here first than last. More

Craig Benner made buying my jeep very easy Emailed Craig Benner in the morning, came it at 430 and was out the door with my new jeep by 7. Their prices cant be beat and they make buying a car Emailed Craig Benner in the morning, came it at 430 and was out the door with my new jeep by 7. Their prices cant be beat and they make buying a car as easy as possible. More

Annual car inspection I have had great experiences at Koons Chrysler in their service department. My car runs great all the time. I will continue to use the service depar I have had great experiences at Koons Chrysler in their service department. My car runs great all the time. I will continue to use the service department. More

The Sales and Finance Experience-WOW!! I must say I normally only write a review when I have a bad experience but because of the overall OUTSTANDING experience at Koons in Tysons, I had to I must say I normally only write a review when I have a bad experience but because of the overall OUTSTANDING experience at Koons in Tysons, I had to acknowledge and give credit to the wonderful team at Koons Tyson Chrysler Dodge Jeep Ram . It all started a week ago when I was looking for a car for my daughter who is a college student. My 4 things that I was looking for in a car that is was under 90k miles, less than 5 years and under $9000 due to my budget as a single parent and of course payments under $200 since this was my daughter’s first car. These days it is hard to find a car that meet all 4 requirements for the price especially. I had previously been to 3 other well-known dealerships in the area and for whatever reason, we had bad experience at all 3, whether it was the customer service, trying to use the bait and switch tactics or just not in my price range. I was at the point I was ready to give up and go to MD to look for a car. But I decided to try Koons Tysons Chrysler Dodge Jeep Ram because they has a 2012 Dodge Avenger for $8688 (originally priced AT $11,488), 70K miles. Wow it matched my requirements! I waited a couple of days and told Jason I would come back once I discuss with my daughter. He said ok and called me twice to follow up and not every single day like most car salesman do hounding you to buy a car. After the 3rd day of still trying to contemplate if I was going to get the car, I went back on the website and now the car had been reduced by another $300 and was listed for now $8388! I figure this must be a sign to go get the car. My daughter and I went this past Saturday to go look at the car. Jason was busy helping other customers so to minimize the wait time, he let his coworker Shane assist us. Shane let us test drive the car and my daughter immediately fell in love with the car. There was some minor areas that need touch up paint and a wheel alignment, but Shane assured us to come back and make an appointment with the service dept. and they will take care of it. Because of the long wait (which is typical in any dealership), Shane even offered to get us something to eat. Between him and Jason keeping us humored while we wait they ensured us this was a great deal we were getting. I would definitely recommend Shane and Jason as one of two salesman that I have dealt with that don't come off pushy but make the customer feel comfortable in the buying experience. Kudos to Shane Lee and Jason Gingras! Now my previous review talked about my SALES experience so I would like to share the FINANCE experience. After we had confirmed with Shane the down payment and length of term, we had to wait for someone from finance to go over the paperwork which took over an hour waiting on someone. Andy Phung graciously agreed to stay over past closing and assist my daughter and me with terms and conditions. Because this was my daughter’s first major purchase we were declined by the banks but Koons in house finance approved us with 17% for 60 months. Interest rate a little high but what do you expect when you have little to no credit. Andy was very thorough and explained each paperwork that my daughter had to sign. He even went out his way after noticing that we wasn’t given a car fax report to print one out for us to review and acknowledge which I was impressed by. Original monthly payment was $188 but after Andy added the 5 year warranty, it jumped to $238. Now my initial thought was I don’t want the warranty since this is over our budget. I was willing to decline and look for warranty elsewhere just to keep the payment I wanted. Andy could sense the hesitation from us and must have saw the look on my face that I was not planning on going over $200. He explain to us the benefits of getting the warranty as an additional layer of protection that will benefit us in the long run. He was even willing to reduce it a little just to get the price down to $231 for us. After about 10 minutes of contemplating, we went ahead and agreed to take it with the mindset of having to pay $231. The WOW internet price of the car was $8388 and was originally listed on the lot as $11,488. Signed the paperwork and left with my daughter driving in style. Jason was still there after closing to make sure we were happy with everything. WELL NEXT DAY, we received a text from Andy stating he had great news for us. Tre Hillerich (Sales Manager) said there was a bank (JPMC) that came back and approved us for a lower rate!!! We went from 17% to 11% and the new payment was $193 which included the Warranty and GAP coverage! Tre or Andy didn’t have to call us and tell us anything but they knew based on my conversation the night before and what I was looking for as a payment. Oh what a blessing! It is things like this that make you want to write a review to let others know there are good reputable dealerships out there who look out for the best interest of the customer. I’ve had several cars and by far this has been the best experience I’ve had with any dealership. In fact, I am planning to trade my own car with them and after discussing my options and looking at my current payoff with Tre he has already assured me that when I am ready to trade in they can beat what I am currently paying. I recommend Koons Tyson Chrysler Dodge Jeep Ram in Vienna, VA. Kudos to Andy Phung and Tre Hillerich! Tressa Manns More

A TECHNICALITY WON OUT OVER THE SAFETY OF OUR SON. Their "7 Day Exchange" policy on used vehicles is not as they say. We bought a two door lifted 2015 Rubicon on Sunday 7/17 an hour before closing. W Their "7 Day Exchange" policy on used vehicles is not as they say. We bought a two door lifted 2015 Rubicon on Sunday 7/17 an hour before closing. We were told we had 7 days to make sure this was the right vehicle for our 16 son. After several days we decided this "lifted Rubicon with 35 inch tires" was not the safest vehicle for our son. We called on Saturday July 23 which in our eyes was the 6th day considering we bought it an hour before closing the prior Sunday and assumed the first exchange day was Monday the 18th (not the one hour on the evening of the 17th when we bought it). In the name of safety for our son we decided we wanted to exchange the two door lifted Rubicon for a four door non lifted Sahara with OEM tires which we were willing to spend about $2000 more for a safer vehicle for a new driver. We were shocked to find out the day we settled (which was after closing hours) was considered the first day. Our salesman Billy Weimar was great and we don't blame him. It was the used car manager that Billy spoke to when we called on Saturday the 23rd that decided in his eyes we missed our exchange period by one day (even though his first day was when we signed the papers after business hours). To summise, in our eyes, Koons Automotive Group did not honor their "7 Day Exchange Policy" and will no longer be a viable option for our future vehicles. It's obvious to us that the safety of a 16 year old new driver is not as important as the technicality of one day. Once you lose our trust you lose our business. That also includes the servicing of our Mercedes GL550 and Mercedes E63 AMG at the Catonsville MD Koons dealership. I hope that their "one hour" decision was worth the loss of future business as well as referrals to our family and friends. To bad because we loved Koons Catonsville in Maryland. More