Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
Filter Reviews by Keyword
By Type
Showing 646 reviews
BEYOND MY EXPECTATIONS!! My experience with KOONS TYSON'S CHRYSLER DODGE JEEP RAM and my salesman SHANE LEE absolutely exceeded my expectations! Shane was not only professiona My experience with KOONS TYSON'S CHRYSLER DODGE JEEP RAM and my salesman SHANE LEE absolutely exceeded my expectations! Shane was not only professional and knowledgeable but went the extra mile by spending over a month to make sure to get me the best deal possible for my used vehicle while being sensitive to my financial situation. CHAS handled my financial paperwork and he too spent many diligent hours making this purchase happen for me. I am forever grateful to both Shane and Chas for their time and personal attention. If you anticipate purchasing a new or used vehicle, do yourself a favor and stop by Koon’s Tyson's Chrysler Dodge Jeep Ram and ask for Shane Lee. I promise you’ll be pleasantly surprised and as happy as I was leaving with your new purchase!! More
excellent My Chevy Blazer blew up and I needed an SUV immediately. I live in Baltimore and talked to every single Jeep dealership from north Maryland to Rockvil My Chevy Blazer blew up and I needed an SUV immediately. I live in Baltimore and talked to every single Jeep dealership from north Maryland to Rockville. Most were the fast talking horror stories you hear about. There were a few that were fairly straight, but they were in the gross minority. Enter Bill Lacey at Koons. In one 15 minute phone call Bill had me where I wanted to go. I did stretch higher than I initially wanted to pay, but I did so with full knowledge of the products and in the end I feel I got tremendous value and the exact vehicle that I wanted. Bill is as good as it gets. Former military--as straight and transparent as anyone I've ever worked with--he really gives you respect and wants his clients get the right thing for them. More
great experience and customer service Purchase on 4/30/16 and received excellent customer service from start and in finance. Helpful, fair pricing, and thanked veteran for service. This ex Purchase on 4/30/16 and received excellent customer service from start and in finance. Helpful, fair pricing, and thanked veteran for service. This experience was better than Ourisman Jeep and we traveled 1 hr to receive quality customer service. Purchased a jeep wrangler. More
Above and Beyond I never write reviews, but my experience with Koons CDJR has raised the bar in my expectations in a dealership and the buying experience. The process I never write reviews, but my experience with Koons CDJR has raised the bar in my expectations in a dealership and the buying experience. The process took nearly two months and we had to overcome my being nearly 7 thousand miles away working via email and phone. At any time in this process my sales manager, Erica Ramsey, could have not returned my calls or emails and said it wasn't worth it to work through the obstacles. Needless to say she and Jason Gingras stuck with the process and helped me become the proud owner of a 2015 Grand Cherokee High Altitude in bright white at a great price. The story doesn't end there. Not only did Jason pick me up from the airport 8 hours after my flight was supposed to get in, they also consipred with my family to have my sister surprise me at the dealer when I arrived on military leave at 10pm. Erica was there as well and made the experience very special, including taking off an additional $1k off the deal. There was no way I could receive this level of service and remain silent. They have also gone above and beyond with my uncle and his purchase of an F-150 at an area Koons Ford dealership. Of the area CDJR dealers, and believe me I've shopped them numerous times, Koons is a top-notch organization that puts exceptional customer service at the heart of what they do. I highly recommend considering Koons for your new car purchase or service. More
After the sell customer service falls flat The purchase of my Jeep Grand Cherokee was easy and quick. That is the good part. After that point the rest of the Koons experience was lacking a The purchase of my Jeep Grand Cherokee was easy and quick. That is the good part. After that point the rest of the Koons experience was lacking and left me completely frustrated to where I got rid of my 2015 Jeep Grand Cherokee just so I didn't have to deal with the horrible service any longer from the service department. Every time I took my vehicle in for Service it was returned with Grease marks on the Drivers side door threshold and lower door panel. Even though I mentioned it never changed. I had multiple visits where they never diagnosed the problems but wanted to try things to see if that would fix the issue. So I guess the repair by replacing instead of trouble shooting the root cause. I am still awaiting a phone call from the Service Manager Barbara Fisk which I was promised. You spend over $40K for a vehicle and you would think they would care a little bit. This will be my last car I ever purchase from a Koons Dealership and definitely the last Chrysler product. More
Godd, Quality, Serivce Carlton Calloway was very knowledgeable and helpful. He was easy to talk to and was very enthusiastic and passionate. He didn't pressure you into buyi Carlton Calloway was very knowledgeable and helpful. He was easy to talk to and was very enthusiastic and passionate. He didn't pressure you into buying something you didn't want/need and was extremely kind. More
Nice Place and Professional Staff Donald Rickett is one of the best salesmen I have ever met. He is nice, professional and knows everything about the car. I highly recommend anyone to Donald Rickett is one of the best salesmen I have ever met. He is nice, professional and knows everything about the car. I highly recommend anyone to contact Donald Rickett for buying a new car. More
Kelly's Blue Book Promotion is a scam! I have been looking for a Dodge Durango and thought I had located the perfect car at Koons Dodge. They gave me a valuation of $32k on my 2014 E350 whi I have been looking for a Dodge Durango and thought I had located the perfect car at Koons Dodge. They gave me a valuation of $32k on my 2014 E350 which was $7k below current Kelly's Blue book but explained that if I came in they would work something out. I thought ok, let' do it so I went, after doing the necessary research on the internet I came across their CURRENT advertising promotion which is that Koons will give you KBB Fair value up to 125%. The sales person did not tell me about the promotion in advance which was disappointing but nevertheless I decided to go in today. I needed them to get to $36k to make the deal work - which was below there promotion threshold. Well guess what! the promotion is a complete scam!!! After the sales lady did the normal nonsense of "going to see her manager" to review the offer, the "manager" (who probably would have difficulty in spelling the word manager) came over and stated that if they were to give me the promotion deal (and offer $36k) then they would not be able to discount the Dodge and have to sell it at MSRP - some $7k more than the selling price. Despite having no small print whatsoever stating this I asked why not and the "manager" said sorry but that's their deal terms. It's a real shame that a huge outfit like Koons resorts to under-hand gutter sales techniques but I guess somebody has to pay for the WOW adverts. Be warned, this deal is a scam so do not waste your time. More
Amazing Dealership So Yesterday was the day i got to drive 3 hours from New Jersey to Koons. After dealing with Erica Ramsey (Koons Jeep Garage Manager) for a few weeks So Yesterday was the day i got to drive 3 hours from New Jersey to Koons. After dealing with Erica Ramsey (Koons Jeep Garage Manager) for a few weeks as she was so patient with me as i love to make myself crazy looking over things and thinking about things too much. I finally called on Saturday and made the deal official. So first when you show up the dealership is huge. They have Stock like you wouldn't believe. I walk in to meet Erica for the first time. They have my Jeep sitting outside all cleaned and ready to Roll. She introduces me to Justin Sutherland (Salesman) this awesome salesman who even though he doesnt own a Jeep Wrangler this dude knows the Jeep like he did. While i was working with Justin, Rob Kraus (Finance Guy) was working on my financing. I made this dude work hard to get me the best rate which he did. This review isnt anything that they asked me to do but i wanted to do as usually most people including me say buying a car should be so much fun but its usually a major Pain in the *** but with Jeep Garage and Koons this is the most enjoyable purchase i ever made and even my wife who hates car shopping cant wait to look for a Koons group deal for herself (she doesnt drive a Jeep) I am telling everyone that asks and even who dont that if they are looking for a Jeep or any car these are the people to use. Koons really Rocks!!! I am the type who will rave when things are like they should be or above expectations. I will also rip you to shreads when you screw me over as i wrote a horrible -* review on my last Jeep dealership. Erica, Justin & Rob you guys ROCK More
Very Smooth and Informative Experience The staff was very helpful and helped me buy my Kia Optima. No funny business. If you can, ask for Laura, she's a peach! The staff was very helpful and helped me buy my Kia Optima. No funny business. If you can, ask for Laura, she's a peach! More