Koons Tysons Chrysler Dodge Jeep Ram

My wife & I recently bought a Van from Paloma and Thomas Higgins (Sales Manager). We have only positive things to say about the experience from beginning to end. We started on the internet and Paloma Thomas Higgins (Sales Manager). We have only positive things to say about the experience from beginning to end. We started on the internet and Paloma and Thomas answered all of our questions quickly and without being pushy. We really appreciate that. We were treated fairly, respectfully, and got a great deal. Koons really did Wow us! Thanks. More

Wonderful service, friendly staff who will listen to your needs and find the right vehicle for you. Would highly recommend this dealership over many others in the Tyson's area!!! needs and find the right vehicle for you. Would highly recommend this dealership over many others in the Tyson's area!!! More

I went in knowing what I wanted and for how much. Omar listened and understood my goals and wishes then found a way to make it happen. I have recommended him twice in the past two days. He was recommend listened and understood my goals and wishes then found a way to make it happen. I have recommended him twice in the past two days. He was recommend to me, glad I listened. More

I was very impressed by Doug's knowledge about the vehicles I was interested in. He is personable, easy to talk with and NOT too pushy -- which is tough to come by! I think he reads his clients well vehicles I was interested in. He is personable, easy to talk with and NOT too pushy -- which is tough to come by! I think he reads his clients well and knows ultimately what they are looking for and delivers! Thanks Doug! More

Everyone could not have been nicer or friendlier to deal with. Everything on paper or in conversation was honest and above board. No games, no pressure. with. Everything on paper or in conversation was honest and above board. No games, no pressure. More

Tom was great from the first time I walked in. I would tell all me friends to come see tom. I felt like he cared and it was just not a another sale for him but that he really cared. I will always be great tell all me friends to come see tom. I felt like he cared and it was just not a another sale for him but that he really cared. I will always be greatful to tom for everything. More

I just purchased a Doge Durango Citadel from this dealer and the whole experience from the minute I walked in to dealing with the sales person to the finance department was a delight. I strongly recommend t and the whole experience from the minute I walked in to dealing with the sales person to the finance department was a delight. I strongly recommend this dealer. More

Rob promise me during the sale that I can bring the truck to any Koons dealership for change oil and when I made my 1st oil change at annapolis location they have no idea what I'm talking about, then I calle to any Koons dealership for change oil and when I made my 1st oil change at annapolis location they have no idea what I'm talking about, then I called rob about the situation and he said that the company has change the policy that it can only do the oil change at tyson location. just to make a sale he can lie in front of your face without a single blink of an eye. rob knowing that I live about 50 miles away. then I called one of the Manager (Patrick) and told him about the situation and he said that he will let the General Manager know about this situation and he will call me back, again even the manager is willing to lie just to get you of the phone because I've never hear from any of the Koons dealership. this dealership is train to LIE just to make a buck. More

Laura Hall was up front about pricing and clear on what was in inventory. She was friendly, helpful, knowledgeable, enthusiastic and most importantly, got me a great deal. Other staff members were also s was in inventory. She was friendly, helpful, knowledgeable, enthusiastic and most importantly, got me a great deal. Other staff members were also super helpful. Thank you. More

The engine warning light on our 2005 Jeep Liberty kept coming on because of misfiring even after a service station had replaced the #3 coil pack three times. I called Koons, left a voicemail describing t coming on because of misfiring even after a service station had replaced the #3 coil pack three times. I called Koons, left a voicemail describing the problem and got a return call from Greg Welch within 10 minutes, even though we had never been to Koons for service previously. Within a half hour I had dropped off the SUV at Koons and shortly after I got home Greg called to let me know that a tech was already checking out the vehicle and that the preliminary diagnosis was fuel injector service and top engine cleaner and not a valve spring as I'd feared. Late the next day the work was done and I called Greg for details just before closing and he took the time to explain to me what had been done and why and told me that if the problem wasn't solved and a valve job was needed later it would be covered under Jeep's 7/70 warranty. It's now 2 weeks since the service and the Liberty is running fine. Greg's service was outstanding and I would highly recommend Greg and the Koons Jeep service department. More