Koons Tysons Chrysler Dodge Jeep Ram

I used USAA's buying service as I prepared to purchase my new Jeep Grand Cherokee. Koons was one of USAA's three preferred dealerships in my area. Since I had previously dealt with one of the others on the new Jeep Grand Cherokee. Koons was one of USAA's three preferred dealerships in my area. Since I had previously dealt with one of the others on the list and had not enjoyed the experience, I decided to try Koons this time. Their commercials are absolutely true. They want to "Wow You" and they succeeded. They contacted me first as a result of my USAA request and we emailed a few times. They had exactly what I wanted, and I arranged a time to come out. When I got there, they were literally standing in the parking lot waiting for my arrival. Everyone was extremely friendly and professional the entire time...even including my 15 year old daughter in the conversations. There was no haggling or trying to get me into another, more expensive car. They accepted that the information I had given the USAA car buying service was what they were dealing with. I felt and was treated like an extremely valued customer the entire time. I got a great price on my new Jeep and was very happy with the amount they gave me on my trade-in. They even beat the interest rate I had gotten on my pre-approved loan through USAA. I will absolutely use them again and can't say enough about how pleasant they made the entire car buying experience. I especially loved working with Don. He's very down to earth and easy going but he really knew his stuff! More

I work with Jeff after inquiring via the website about a New 2011 Jeep Grand Cherokee. He followed up via email as I requested, which was my preferred method of contact until I was in the final stages of m New 2011 Jeep Grand Cherokee. He followed up via email as I requested, which was my preferred method of contact until I was in the final stages of my decision. There was no pestering, nagging or preasuring; just simple follow-up emails gauging my level of interest and availability. Once I was finally able to visit the dealership he had the two vehicles we were discussing pulled out for an easy walk around. While I ended up purchasing a different one on the lot, it was because Jeff easily described the differences between the vehicles and options each were equipped with. Eventually we settled on a fair price for the new vehicle and the value of my trade-in. The finance department was even able to present better financing terms than what was advertised and what my Credit Union was offering! The one and only grip I had with my experience is that they only staffed two finance department employees on a Saturday; which led to a lot of waiting around until one was available! More

I came into the dealership wanting to trade a seven year old vehicle for a new one, and with sketchy credit, to boot. The entire sales team (namely Shaun, but all were great) bent over backwards to help mak old vehicle for a new one, and with sketchy credit, to boot. The entire sales team (namely Shaun, but all were great) bent over backwards to help make this happen. It wasn't easy, but I left the dealership with a brand new Jeep Patriot, and couldn't be happier with not only my choice of vehicle, but my choice of dealerships. I would strongly recommend that anyone in the market for a Jeep, Chrysler, or any of the other makes available with Koons, use them. They are amazing. More

I think to buy a new Jeep has been a wonderfull I think to buy a new Jeep has been a wonderfull experience and this has been my 3rd Jeep so far and all runs very good thru the years tha I have been I think to buy a new Jeep has been a wonderfull experience and this has been my 3rd Jeep so far and all runs very good thru the years tha I have been driving them and if I have to recomend this Dealer to a friend or other people that will be 100% Yes. Thanks. More

Great experience from start to finish. Called dealership to check on vehicle availability, and Jeff was able to promptly and efficiently answer all questions. Next we queried local dealers through an auto b to check on vehicle availability, and Jeff was able to promptly and efficiently answer all questions. Next we queried local dealers through an auto buying service for the vehicle we wanted. Within minutes we received an email from Pat with a vehicle that met our requirements along with a price quote that certainly could not be beat. One call later and we were set to go in, see our vehicle, and take possession that day if we so chose. Upon arriving we were greeted by both Pat and Jeff, and then Jeff walked us through the easiest sales process we've ever experienced! More

Could have been quicker but they did the best they could. From start to finish it was about 4 hours. We would have liked it to go a bit faster but things kept coming up. Everyone was friendly enough and the From start to finish it was about 4 hours. We would have liked it to go a bit faster but things kept coming up. Everyone was friendly enough and the showroom was very pretty (newly renovated) and location was good. More

I had to work hard with the finance guy to get a good rate. He kept trying to convince me to take a higher rate, and continued to try to sell me a warranty plan even though i told him several times i was rate. He kept trying to convince me to take a higher rate, and continued to try to sell me a warranty plan even though i told him several times i wasn't interested. I did finally get an acceptable finance rate. The sales part of the experience was very pleasant. More

I went in with a very specific requirement and my concerns were listened to and met...no additional song and dance which was very refreshing. I was working on a very short timeline and the staff wor concerns were listened to and met...no additional song and dance which was very refreshing. I was working on a very short timeline and the staff worked quickly to meet that timeline. More

Betsy was very friendly and not pushy at all. She was knowledgable and helped me find the perfect car that i had in mind when i walked into the dealership. This was the best experience i ever have at a knowledgable and helped me find the perfect car that i had in mind when i walked into the dealership. This was the best experience i ever have at a car dealership! More

Pleasant experience overall. The vehicle I was interested in had only just been listed and was not fully detailed, but the pushed it to the head of the line and got it sorted out while I waited. interested in had only just been listed and was not fully detailed, but the pushed it to the head of the line and got it sorted out while I waited. The sales person, Betsy Stuckey, was helpful, knowledgeable, and pleasant to work with. More