Koons Tysons Chrysler Dodge Jeep Ram

Looking for the new Jeep Grand Cherokee. Shaun was great, knew the product inside and out. Before we drove a car, he took the time to talk with me and to understand what I wanted and what I needed. great, knew the product inside and out. Before we drove a car, he took the time to talk with me and to understand what I wanted and what I needed. Then he showed me several Grand Cherokee's and I ended up buying the dark red one after the demo drive. Price was ok, manager was easy to deal with and Kelly in finance was friendly and did not put a lot of pressure on me when I declined the extended warranty. This is the second Cherokee for me and I drove the wheels off the last one. Hope to do the same with this one. One last item, the delivery took about an hour. Shaun made sure that I knew how to opperate the car, and when I called with a question on the navigation system a few days later, he invited me back and we went over the navigation system again. More

TL;DR: Car wasn't fixed. Don't bother with the service form on the website. The only method of communication is through phone. Context: The electronic trottle control light on the dashboard of my mot form on the website. The only method of communication is through phone. Context: The electronic trottle control light on the dashboard of my mother's Chrysler Pacifica came on so I went to Koons to get this resolved. The car is important as it is my mother's only means of commuting to work. I was taking my own time off work to take the car for service during the weekday. History: We had this exact same problem occur about a year or so ago. It was "fixed" here so I brought it back. 6/23, (trip #1) Arrived with car after making an appointment. Since the ETC light comes on intermittently and it came on while I drove up to service counter, I was told to leave the car running. Car was examined and found to have a faulty computer. Another appointment was made to install the part when it came in. They used up half a tank of gas during this examination with no notice or compensation. 7/6, (trip #2) Arrived on the date the appointment was made. Waited about an hour before the service advisor told me that the computer had not come in yet. Asked them to call me when they got the part to set up another appointment. 7/9, I get an automated email saying the part had arrived. After a couple days, I call to set up an appointment. (trip #3) The computer was replaced but I was told another part of the pedal became bad. 7/24, I got another autmoated email saying the part had arrived. Used the website form for service to set up an appointment. After a few days with no confirmation, I called to confirm - only to find out the appointment was never made. Managed to make an appointment anyway. 7/29, (trip #4) The pedal part was replaced. 20 minutes after taking the car out of the lot, the ETC light came on. Frustrated, I left a voicemail on the most recent service advisor, asking him to call me back the same day. 8/11, I have not heard from anyone as of this day. While the service advisors were pleasant in personality for the most part, NOTHING WAS FIXED. This is VERY disappointing. More

You would have to be out of your mind to deal with these people. Inquired online,said response would be within 24 hours, none. Called next day, made an offer. Salesman called next morning gave quote, accept people. Inquired online,said response would be within 24 hours, none. Called next day, made an offer. Salesman called next morning gave quote, accepted. Told him I would be there at lunch. He agreed. Arrived, and was told someone else was writing a contract. Complained, told "too Bad" they did not care at all. Bait and switch. Koons is the leader in giving use car salesmen the poor reputation they deserve. Horrendous operation. More

Naser was sweet on the phone, convinced me to drive to Naser was sweet on the phone, convinced me to drive to Virginia to see a vehicle and that there was "no difference between buying in MD or VA".... Naser was sweet on the phone, convinced me to drive to Virginia to see a vehicle and that there was "no difference between buying in MD or VA".... None except an additional $300 to buy in VA compared to MD. Lie #1. I told him UPFRONT that I am in an open bankruptcy, but have permission in writing from the court to purchase a vehicle. I told him I am pre-approved from Drive Financial (which I know is like being in bed with the devil...and that they actually CHARGE DEALERSHIPS to give ME a loan. I told him this. "We are bigger than Carmax....we will make it work" said Naser. He told me they can finance anyone. I drove 40 mins to VA, drove the car, and since I had been looking for awhile, knew that I wanted to make a deal. I open up my entire financial life to them with every piece of paperwork because they can "get anyone financed." Well, TWO HOURS LATER, and trying to AVOID me....the car salesman who had just handed me a ROSE (YEs, a ROSE) when I walked in (it happened to be my birthday) wasn't even being straight with me. I asked to speak to the used car manager, who is Jim. He wasn't friendly in the least, and actually acted like I was a bother. He told me he would LOSE money on the car, and he wasn't going to do it, etc.. Bottom line is, they said they would "try" to go through my approved loan, but when I called JIM this morning, he didn't even know if the finance person even TRIED any of their dozens and dozens of banks. "That's their department." Yet he seemed to know that Drive had not given them an answer yet. To add INSULT to INJURY....when I told "JIM MILTON" how much I liked that car, he had the NERVE to say, "Yeah, it is...I DROVE IT HOME LAST NIGHT." SO KRISTAL KOONS and your PHONY COMMERCIALS....take heed......I made the mistake of waiting until I was in your TYSON DEALERSHIP before I looked you up on dealerrater. OTHERS WON'T....and guess what they will be reading....your score of 1.7 out of 5. YOU AND YOUR DEALERSHIP WILL EVENTUALLY FAIL because the word gets around that you LIE. LIE. And are as phony as the commercials. If you care about your personal reputation, you might change the way your dealership is run. Don't hand me a phony rose and then as soon as you have to match your ads, treat me as though I am a piece of garbage. More

I traded my vehicle in for one of their vehicles the first time and it was a great deal. Within a month in the vehicle I was looking for a bigger SUV and we found one. Deal was done on the vehicle on first time and it was a great deal. Within a month in the vehicle I was looking for a bigger SUV and we found one. Deal was done on the vehicle on 12 Dec and my next payment was due in 6 days. If you sign a contract you generally expect the company to send a payoff check in a day or so. Also, I was delinquent on my upcoming payment 11 days. It took 19 days for KOONS to do a payoff. Three personnel kept telling me the payoff check was mailed and it never was. Or the person who processes the payoff is gone early or not in. What lead me up to this discovery was when I called GMAC to check my account they didn't have me listed in the system and their only answer to me was it was the Christmas holidays and check back in a week or so. I went to the dealer and called numerous times until it took the manager to tell me it will be sent off on Monday or Tuesday and it never was sent to the payroll department. New Year's Eve it took me going to the dealership and also having them send me a fax just to confirm it was sent. It seemed as though KOONS was only concerned about the sell at the end of the month and nothing but lies. I was able to find a dealer with better prices and a better deal with honesty. More

Do not buy from this dealership. Shop around for one that does not price gouge the customers. They are taking advantage of the CARS government program by adding what they call a Market Value Increase o that does not price gouge the customers. They are taking advantage of the CARS government program by adding what they call a Market Value Increase of $2000 to the MSRP of their vehicles. They are also charging higher than average processing fees. We waited for over two hours to receive the financial paperwork that was $2500 higher than expected. Artie (the manager) had the nerve to act like we had wasted his time when we chose not to accept their extra fees. We walked out of the shop and went to Maryland to buy a car. More

Total joke of an experience. Test drove car and asked price. Was told by sale associate that it would be as much as 40% below sticker becuase it was an 08 model. Returned to showroom, produced requeste price. Was told by sale associate that it would be as much as 40% below sticker becuase it was an 08 model. Returned to showroom, produced requested information and waited three hours for someone to provide the cost of the car. After opting to leave from waiting too much time I was directed to speak with Artie. I was told that he was working hard to get "top dollar for my trade in" I asked directly how much the car was going to cost and what top dollar meant. "Could mean six thousand, thirty five hundred, nine grand" Exact words. After walking out and returning 5 mins later because I really wanted the car, I was told that he would personally sit down with me and go over the numbers that they had worked out. The numbers were this. The car I wanted (an 08) 3500 below invoice (the incentive that Chrysler was currently running and they would give me enough for my trade in to close the loan. After looking at the number, and asking if he ran my credit I was told that I qualified for 0% financing. I requested that they start working on the paper work and while they did, I checked to confirm my suspicions on KellyBlueBook.com (using their internet access:) ) and found that the car they were selling to me was 2k over the price listed for a car in excellent condition. I printed the listing and handed it to them and told them I wanted that price. "I've given you the best price I can, right down to the dime" Funny, there wasn't a dime listed in the supposed price I was given. More

I went looking for a jeep that would be in my price range. I found the service very helpful, but not very knowlegable. I found that i knew more about the car i wanted to buy than the sales rep knew. range. I found the service very helpful, but not very knowlegable. I found that i knew more about the car i wanted to buy than the sales rep knew. I was somewhat mad that he couldnt answer the questions i had concerning the cars i was interested in. I went to another dealership and found the sales representitives much more knowlegable More

I brought my 03 Jeep Liberty to two other jeep dealers over the years with complaints that there was something wrong with the tranmission for years from my first regular maintaince call. It was getting w over the years with complaints that there was something wrong with the tranmission for years from my first regular maintaince call. It was getting worse and worse, but the other Virginia dealers --Heritage in Alexandria and Rosenthal in Arlington -- would say, things like "Jeeps are trucks and trucks have tranmissions that shift hard". Near the end of my warranty, i tried one last time, and Tysons was great. Haven't had any problems since. They did extensive work, replacing the electronic control, and didn't charge me for any of it. It's been great for almost a year now. Except for one crappy person who took my paperwork, my experience there was great. They even called me afterward to find out if I was happy. I just check my maintaince logs because i'm selling it, and I noticed Rosenthal even charged me for off road service I didn't need. More

I purchased a new Chrysler 300 from this location, it was the car I wanted with more features than I wanted for less than I thought I would pay. But, I wanted a navigation system added, and I requested the f the car I wanted with more features than I wanted for less than I thought I would pay. But, I wanted a navigation system added, and I requested the flagship MyGig system. They told me to bring it back in a couple days and the system would be installed as requested. I brought it in, they gave me a rental car and finished the install in the same day. But, the navigation system they put in my car was not the MyGig system, I immediately requested the error be fixed. I was then told that that system was only installed in '08 models of the 300, this of coarse was not mention when I requested the system and they agreed to add it. I talked to several managers at Koons, supervisors and managers at Chrysler's corporate office and got the run around. Note that I asked for one of two resolutions to this problem: put the system I requested in or remove the system I did not request and refund my money. Both of these are obviously reasonable, I was not asking for anything free or extra because of their error, just what I paid for or my money back. I took this one step further and contacted the Better Business Bureau and filed a complaint. After a couple rounds of back and forth between Chrysler, they resulted to lying to the BBB and the case was closed as resolved with the customer unsatisfied. Needless to say I will never do business with Konns again but do to the lack of corporate support I can not see myself doing business with Daimler Chrysler ever again either. More