Koons Tysons Chrysler Dodge Jeep Ram

Wow, if someone told me buying a car is a fun and pleasant experience I'd tell them they were out of their minds. BUT, believe it or not, I had the most enjoyable experience shopping for my 2011 Jee pleasant experience I'd tell them they were out of their minds. BUT, believe it or not, I had the most enjoyable experience shopping for my 2011 Jeep Grand Cherokee Larado last night. For the last 6 months I had gone to several dealers looking at Jeeps and everytime walked away empty handed and exhausted from being there for hours because the sales consultant dragged their feet and wasn't upfront and honest with the price. Finally, I looked up the vehicle I wanted on Koons website and sent them an email with what I was looking for, explained my financing situation, and made an appointment. (Koons is a 45 min drive from my home but I wanted to give them a chance). I received an email response within an hour. Upon my arrival at Koons, I was greeted by a friendly staff and met the sales consultant who would help me with my purchase. Since I told them what I wanted in my email, my sales consultant pulled their inventory in advance and I immediately went for a test drive while my trade-in was getting appraised. The sales consultant was knowledgeable of the vehicle, had a very pleasant and personable personality, and never made me feel rushed and stressed over buying something I wasn't there for. Luckily, the numbers worked out to my liking and Koons was able to offer me a better interest rate than what I had already worked out with my bank. The Finance Officer and Sales Manager was also friendly and very pleasant to work with. I never thought buying a vehicle would be stress free but it was and I want to thank Koons and their staff for helping me get what I've been looking for. I will DEFINITELY go back to them in the future. More

IWe have been using Koons Tysons to service our two previous Jeep Grand Cherokees since it opened, but this is the first new car we bought from them. Shaun Barnard was a master of showcaing the 2011 Gr previous Jeep Grand Cherokees since it opened, but this is the first new car we bought from them. Shaun Barnard was a master of showcaing the 2011 Grand Cherokee so that it could sel itslef. He did not pressure us but instead answered our questions and compared the Limited to the Laredo X so that we could make up our own minds. He was vrey friendly and very knowledgeable without being pushy. The dealership was very busy that day and they actually let us leave for 90 minutes to buy dinner rather than holding us hostage as other dealres have done. When we got back, the finance guy was ready for us. Jackie was also very friendly and knowledgeable. Same approach. Laid out our options and let us decide. The price negotiation was the only negative thing about the overall experience--the advertised 125% of Blue Book for our trade-in turned out to be less than it appeared to be in large print. More

Be sure to check all the additional junk fees added to the offer sheet. Koons is your typical waste your entire day sales process where you get worn down with a good offer followed by another offer and t the offer sheet. Koons is your typical waste your entire day sales process where you get worn down with a good offer followed by another offer and then fees are added back in. Great place to test drive a vehicle but watch the final price you pay at financing. Meantime, financing department is awesome with best rates around. Too bad we had to rip up the contract because two freight/destination charges were tried to be collected. More

As I parked my car at the dealership, there was a salesman already waiting to help me, and politely introduced himself. I didn't need to wander around the dealership for awhile to get my questions an salesman already waiting to help me, and politely introduced himself. I didn't need to wander around the dealership for awhile to get my questions answered. I had a special pricing certificate from USAA, and Koons honored it without any hassle. The salesmen I worked with, Steve Bristow and Don Martin were exceptionally friendly and helpful, and I didn't get the impression even once that they were trying to slide anything by me. From the internet sales manager, Pat Hennessy, to the salesmen I dealt with directly, to the finance manager Andy (I don't know his last name) everyone at Koons dealt with me in a friendly and straightforward manner. All of the paperwork was explained very clearly, and in a way that made me feel as if I knew exactly what was being done, and how. I would enthusiastically recommend this dealer to anyone interested in a Chrysler, Jeep, or Dodge. More

We approached Koon's in the spring of 2011 with an internet price for a 2011 Jeep Wrangler Unlimited Rubicon with intent to purchase on that visit. We asked for Shaun Bernard based on previous positiv internet price for a 2011 Jeep Wrangler Unlimited Rubicon with intent to purchase on that visit. We asked for Shaun Bernard based on previous positive reviews on this site. Mr. Bernard met with us briefly and then introduced us to Douglas Stadler before leaving for the day. Mr. Stadler was professional and friendly and did everything he could to assist us with our purchase. Unfortunately, we weren't pleased with the Rubicon model and decided to pursue a different trim/options package. Koon's did not have the model we wanted, and Mr. Stadler maintained contact with us for several weeks offering to help us find our Jeep or to modify options aftermarket to our specifications. He was neither aggressive nor unavailable. I would rate his assistance as a salesperson as exemplary! Ultimately, we found our Jeep elsewhere and did not purchase from Koon's, but that is in no way to be interpreted in a negative way on either the dealership or on Mr. Stadler...in the future we would do business with both/either again! More

I purchased a 2010 Town & Country in March 2011. It I purchased a 2010 Town & Country in March 2011. It has been a pleasure to drive and I believe of the four Town & Country vans I have owned, it has I purchased a 2010 Town & Country in March 2011. It has been a pleasure to drive and I believe of the four Town & Country vans I have owned, it has the potential to be the best. It did however need some minor work to make it near perfect,and all was taken care of in a helpful, professional,and timely manor.There was only one small glitch in the van that most people would have overlooked,two intermittent creaking noises from the DVD compartments. I am a musician and can't stand any noises other than the music I am listening to.I thought by being so picky,I would be their worst nightmare.They were completely understanding and said there goal was to make me satisfied. The noise was so hard to pinpoint because it did not sound off when going over bumps,it could happen any time and sometimes would go a full day with nothing. Service Manager Greg Welch and his mechanic Jesse Ballinger were determined to get to the source of the problem. After an attempt to tighten down all the compartments,with some success of quieting the noises.They called to see how it was and I said that it was still making noises.They told me to bring it back and they replaced the entire panel at their cost eliminating the problem !! Fantastic service from Svc. Manager,Greg Welch and mechanic Jesse Ballinger who has done excellent work for me on two occasions. I recommend them highly. More

Koons has absolutely lousy service and seems to be incompetent at repairing Jeeps. We spent $1500+ repairing the air conditioning on our 2003 Jeep in October 2010. The air conditioner failed again in incompetent at repairing Jeeps. We spent $1500+ repairing the air conditioning on our 2003 Jeep in October 2010. The air conditioner failed again in May 2011. We took the vehicle back to Koons for a warranty repair - Koons half a ss ed the repair - three days later the air conditioner was broke again and blowing hot air instead of cold. Find another dealer or service provider. More

My wife and I were pleasantly surprised at the easy and friendly nature of Shaun Barnard, and everyone at Koons of Tysons. We new we wanted a minivan, and Shaun took the time to first hear what we were int friendly nature of Shaun Barnard, and everyone at Koons of Tysons. We new we wanted a minivan, and Shaun took the time to first hear what we were interested in, and then help us find the right combination of features. His knowledge of the vehicle, and what was important to a family in a minivan was apparent. No question was treated as unimportant, and no concern was too small for Shaun. We had come in to just briefly look, figuring the dealership would close soon for the night-- but Shaun, and much of the staff were still there at 11:00 pm when we walklked out. When I came to pick the car up, Shaun took the time to show me every part of the car-- I did not feel like I was being pushed out-- he really was focused on me, and any questions I had. Being a guy, I probably asked less questions than I should. Good thing that Shaun encouraged my wife to call any time with any question. Since age 16, I drove Dodges for 10 years, until switching to Saturn, which in the 90's was to me the best customer service for the dollar. But now I am a Chrysler fan, no a Koons Chrysler fan-- the amount of pride and dedication the folks in Tysons showed was staggering. Reading back on this, I could almost see someone thinking it was a planted review. But quality service is real, and my wife and I experienced it with Shaun Barnard, our financing rep Andy, and the manager (whose name escapes me, but he took the time to say hello and check on our experience several times) at Koons Chrysler Jeep of Tysons. J, father of three More

An excellent buying experience! Shaun Barnard is an excellent example for his company. We used the Consumer Reports buying assistance process and were very pleased. Thanks excellent example for his company. We used the Consumer Reports buying assistance process and were very pleased. Thanks More

Douglas was very accomodating and listened very well to what we wanted and did everything he could to get what we wanted. He is very friendly and listens to what a customer is looking for and not looking what we wanted and did everything he could to get what we wanted. He is very friendly and listens to what a customer is looking for and not looking to just make a sale. I had a very long wait for our Finanical paperwork to get completed, but once we met Scott Moore the Finance man, the wait wasn't bad anymore and it was pretty much forgotten. The folks at Koons of Tysons Corner Jeep Dodge, are very nice and it was a friendly atmosphere and very clean. Douglas is great with finding what you are looking for by listening and going above and beyond. Scott Moore was very friendly, hilarious and very informative and concerned with our needs. My experience was pleasant and became a bit tiresome waiting a while, but with it being a holiday weekend, I did my best to be patient. After meeting Scott and walking away with our new jeep, it was all worth it. I would definetly recommend anyone to this dealer. I feel that I could actually trust them. =) More