Koons Tysons Toyota

I had such a terrible experience there. I had been speaking with both Alejandro and Amen on Saturday afternoon about purchasing a pre-owned Prius. I was very excited about this car, but of course felt speaking with both Alejandro and Amen on Saturday afternoon about purchasing a pre-owned Prius. I was very excited about this car, but of course felt I should negotiate the price because I had seen the same vehicle at other competitor lots for a lower price. The price I was presenting was $900 lower than the sticker price. Both Alejandro and Amen were very nice and helpful, but the pricing situation was out of their hands so they called over a sales manager. The manager, Andrew, came over and immediately gushed about how beautiful my smile was, blah blah blah, to butter me up. (I should mention I am single female, and came into the dealership alone.) The sales manager proceeded to feed me a ton of xx, for lack of better word, and basically indicated he would not budge off the price. When I told him I had reservations about that, because I had seen the car elsewhere for a lower price, he told me, If I couldn't afford the car to go somewhere else or choose another car. It was amazing how fast this man went from buttering me up to being incredibly rude and condescending. So, at this point I was ready to leave. Alejandro had been kind enough to drive me to the dealership from the metro station since I do not currently have a car. I asked if there was a shuttle that could drive me to Tysons mall...to which the sales manager shortly snarled that there was not one. So I asked if Alejandro could take me back to the metro then. He snapped that they were too busy for that. It's a good thing I had a friend in the area who came to pick me up, or else I suppose I would have been stranded there! I have never had such a negative car shopping experience. For whatever reason, Andrew found it necessary to not only insult my intelligence, but to speak to me in a manner as if he were talking to a child. I told Alejandro and Amen after he left, that I understood the position on the price. The car I was interested in was definitely priced the best in the area. I would have purchased the car that day. This sales manager ruined this sale when he clearly let me know he didn't need or appreciate my business. If he was willing to let me be stranded there with no way home, who knows what type of poor customer service I would receive after the sale. The one star I give this dealership is for Amen and Alejandro who I can say were friendly and helpful. I will never recommend anyone to go to Koons Toyota. PS- I found Andrew's behavior to be unacceptable and unethical, and I did reach out the management at Koons Toyota which went unanswered. Figures. More

I bought a used VW Jetta Wagon, the car was seating in the lot for three months and was in ok condition, the wheel covers were replaced with cheap ones, and no mats. The oil was not changed and before mak the lot for three months and was in ok condition, the wheel covers were replaced with cheap ones, and no mats. The oil was not changed and before making the deal they agreed to change the oil. So, we make the deal, with the happiness of a new used car I forgot to check back the oil, before leaving the dealer. Two days later I went to my garage and I found out they did not change it. Also, in the sticker price they said 100% parts and service warranty and in the signing papers, they stated 50% service and parts and I should do any reparation with them. The service was OK but my perception was that they want to sell the car or any thing that moves but you have to be very careful even after you make the deal and specially before signing papers. Seems that they have the tendency to change concepts on the way of signing. More

I purchased a new vehicle from Koons Tysons Toyota and was surprised by the level of professionalism exhibited by EVERYONE at the dealership. The staff was friendly, polite and helpful. The salesman and was surprised by the level of professionalism exhibited by EVERYONE at the dealership. The staff was friendly, polite and helpful. The salesman and sales manager knew the product and were helpful in giving me a great price. The finance manager, Suheil, was also great! My overall experience was A +++++. I would recommended this dealer to anyone looking for a great deal and the opportunity to work with great people! I was actually surprised to read the negative comments posted on this website. More

I PURCHASED MY NEW 2011 CAMRY FROM SUNNY PAK AT KOONS AND I WAS PLANNING ON A DIFFERENT VEHICLE BUT AFTER TALKING TO SUNNY AND TOLD HER ABOUT MY DAILY DRIVING HABITS, SHE ADVISED ME WITH THE CAMRY AND AFTER I WAS PLANNING ON A DIFFERENT VEHICLE BUT AFTER TALKING TO SUNNY AND TOLD HER ABOUT MY DAILY DRIVING HABITS, SHE ADVISED ME WITH THE CAMRY AND AFTER 3 MONTHS OF DRIVING THE NEW CAMRY I CAN SAY THAT SHE WAS 100% RIGHT, SHE IS A GREAT SALES CONSULTANT WHO CAN BE TRUSTED. I'M VERY HAPPY WITH MY CAMRY......THANK YOU SUNNY More

I wanted to buy a good used car. The sticker says I have a right to have the car inspected by a mechanic. After I took the car to mechanic, it was discovered there were too many thing going wrong with the a right to have the car inspected by a mechanic. After I took the car to mechanic, it was discovered there were too many thing going wrong with the car, 2008 Subaru Legacy. The fluids had not even been changed. Oil was old and dirty. I took it back and said no deal. The sales manager belittled and berated me. Luckily I recorded this. I was taken aback by the verbal threats and lack of customer focus. They were focused more on selling me a crappy car than helping me find a car that was good. I will never return nor recommend Koons. More

This dealer prides themselves on being the biggest volume dealer in the DC area but I just don't see how this can be true. They had the perfect used car for me but when I came it to see it, I realized it had dealer in the DC area but I just don't see how this can be true. They had the perfect used car for me but when I came it to see it, I realized it had been smoked in. It wasn't terrible but it was definitely noticeable. Knowing they didn't have the used car for me I asked about leasing. They quoted me a price ONE HUNDRED dollars per month more than what both Fitzgerald and Darcars had quoted me (they both gave me the same quote). When I pointed this out the manager said there was no way that price was possible, I'd been quoted for a base model when I wanted a Limited. I repeated multiple times that this was not the case, I had driven the cars I was being quoted for. They refused to come down so I left (they had the color I wanted, the other two dealers didn't). To Virginia- cross the border to Maryland, you'll get much better prices! More

This dealership and by the way it sounds, the chain of Koon's dealerships are a bunch of rude, dishonest, sneaky, scandilous people. I was in the process of buying a car from them but instead they screwed Koon's dealerships are a bunch of rude, dishonest, sneaky, scandilous people. I was in the process of buying a car from them but instead they screwed me over and sold the car to someone else. I spoke with the sales manager (Steve) and the finance manager (can't remember the name) the day before, and was just waiting for them to Fedex the paperwok over to me so I could sign it to finalize the contract. Everthing was ready to go but the next day I called, no one at Koons Toyota would pick up either their business or cell phone. I could only reach their voice mail or be transfered in circles. Finally after the dealership was closed, the salesman I've been working with calls me and tells me that the car was sold to someone else. He said that he couldn't do anything about it. I was in shock and disbelief of what I had heard. They undercut me and did a dirty thing because they didn't want to wait. This is the most HORRIBLE, DISGUSTING, INCONSIDERATE, UNPROFESSIONAL, AND DISHONEST customer relations and service I have ever had. KOONS dealership have the worst business ethics. They you as dollar signs not people. More

I have bought many new cars over the years, and unfortunately am used to typical sleazy car salesmanship. The people at KOONS Toyota are absolutely the worst of the worst. I received a quote from o unfortunately am used to typical sleazy car salesmanship. The people at KOONS Toyota are absolutely the worst of the worst. I received a quote from one of the salesmen (initials WP) over the phone who said he verified with the manager several times so he wouldn't be wasting our time. When we got there, the vehicle was ready, with exact specs as requested. Since the price had already been agreed upon and verified several times over the phone without question we proceeded to the paper work. The salesperson had actually written down the agreed upon number and showed it to us for final verification. Than he said the manager had to sign off on it so we can proceed. We didn't think there would be any problems since the manager had already agreed to the quote. Just a reminder, the quote had already been presented and approved and agreed to by us. At this point the manager (of Asian decent, can't remember initials) came and sat down to tell us that he can't give us the quoted price. I thought he was joking and laughed, but he was serious. He said that there was a 'miscommunication' between him and the salesman. I told them that as ridiculous as that sounds, it's really not our problem. Since there were agreements over the phone, in person, and now written on paper, there shouldn't be any issue on our side, just theirs. The salesman (standing right behind him) was agreeing with us and saying that he did in fact verify the final price several times with the manager. At one point, the manager was saying that the Jamaican decent salesperson (WP) did not speak English well. Not that it matters, but the salesperson spoke the phony car salesman English just fine. May be not as phony and xxxx-like as the manager. We ended up leaving the dealership incredibly frustrated and completely baffled by the kind of xxxx that exist in the world of car sales. KOONS definitely has the worst xxxx from top down. Just a side note, we ended up buying the car from another dealership (Darcars, the typical car salesmen) at the original quoted price that KOONS had given us but did not execute. More

I highly recommend Sunny as a sales person. Since March of 2000 until now I bought 3 new cars from her and I always go back because of her great customer service. If you buy a car from Koons Tysons Toyota, of 2000 until now I bought 3 new cars from her and I always go back because of her great customer service. If you buy a car from Koons Tysons Toyota, make sure she gets your business. Sunny is honest and upfront and she does her best to her customers. She never rushed me to make a buying decision, and always made sure I'm getting the right car at a fair price with the right finance program. She always goes out of her way to guarantee the great customer service. The last 2 cars I bought 2007 FJ and 2009 Yaris, we agreed on everything over the phone and when I went to the dealership, she had everything ready for me even the paperwork to sign because I asked her to be in and out in less than 1 hour and I was done driving my new car in 45 minutes. Also Aria in service is very good and very friendly. More

I bought my 2000 Toyota Corolla from here. Serviced I bought my 2000 Toyota Corolla from here. Serviced since new with no major issues. On first service after warranty, $2000 of work recommended ( inc I bought my 2000 Toyota Corolla from here. Serviced since new with no major issues. On first service after warranty, $2000 of work recommended ( including replacing tires - I am still driving on these 4 years later ). It's been over 4 years since warranty expired, and I still have not spent $2000 in work. Interesting how no work required, but need phantom work as soon as warranty expires. More