Koons Tysons Toyota

Excellent service during a complicated move. Mayur had been recommended by a friend and he did not disappoint. We had been warned of supply chain issues and lack of vehicles nationwide but Mayur Mayur had been recommended by a friend and he did not disappoint. We had been warned of supply chain issues and lack of vehicles nationwide but Mayur was fantastic. We managed to get exactly what we wanted and he even delivered one of the cars to our home. He took the time to explain all the features of both cars and has been extremely helpful and available. Fares in financing was excellent and helpful as well. We highly recommend Koons Tyson’s Toyota. More

Horrible customer service. The sale Rep was completely disrespectful by calling me the first initial of my name as if he knew me or it was cool. (He didn't mean any harm, but w The sale Rep was completely disrespectful by calling me the first initial of my name as if he knew me or it was cool. (He didn't mean any harm, but what makes him think he can do that?) Alot more can be said about this but i'll leave it there. One of the managers, Purcell Johnson made a promise to call me, and of course he never did. The so-called General Manager (Amar Rana) sent me an email asking about my experience, when I expressed my concern, they did not call back or respond back, instead they sent me some standard email saying i've received $750 towards a purchase. I DONT CARE ANYTHING ABOUT THAT!. Needless to say, they sold the vehicle I was going to pay cash for, no one contacted me, including the sales rep-(Edward Arhinful), who assured me he would call me. HEED THE OTHER REVIEWS THAT SAY POOR CUSTOMER SERVICE. ITS NOT ALWAYS JUST ABOUT THE SALE KOONS..... I still have their business cards because I want to give it back to them personally. I don't want to put them in my trash. More

This is my 3rd vehicle I have purchased from Muhammad Khan at Tysons & extremely satisfied. Khan at Tysons & extremely satisfied. More

Asked for oil change and tire rotation but the ticket was created to perform a whole package of service. What a surprise at the time of checkout! created to perform a whole package of service. What a surprise at the time of checkout! More

Service took longer than quoted, but appreciated being able to use coupon. Still don't have my quote from body shop for bumper paint which was supposed to be emailed able to use coupon. Still don't have my quote from body shop for bumper paint which was supposed to be emailed More

Wonderful and easy buying a car. Ask for Maria! She was great and found me the exact car I wanted. I would go back and purchase another car from her and Koons. Ask for Maria! She was great and found me the exact car I wanted. I would go back and purchase another car from her and Koons. More

Guy Francis Was the dealer from whom I bought Toyota Haylender I am very happy to buy from you guys the car Haylender I am very happy to buy from you guys the car More

Darn poor service. I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home withou I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home without anything being done. I was told to wait for a call from a service advisor. So far, it has been three weeks. More

I loved buying my car there but service is not so good. I just needed a quick check in. We bought the service plan hoping it would be as good as our salesperson- had an appointment for fluid top offs and t I just needed a quick check in. We bought the service plan hoping it would be as good as our salesperson- had an appointment for fluid top offs and tire rotation and it was nearly a 3 hour wait. More

Went in on Jun 9 2022 to purchase and "certified used" Toyota Camry VIN: 4T1B11HK5JU583656Stock: 0KP44429 We agreed on $23,000 sale price and $25,028 OTD. During the test drive of the Camry there was Toyota Camry VIN: 4T1B11HK5JU583656Stock: 0KP44429 We agreed on $23,000 sale price and $25,028 OTD. During the test drive of the Camry there was a loud clunk on the driver side left wheel sounded like a blown strut or strut tower is loose. Manager (PJ) did not want to fix the issue on the "certified car" said its sold "as is" and customer will have to fix it and will cost $1,200 for replace one strut. Finally, I was told they will fix the strut if I finance with Toyota. To which I agreed. After waiting 2 hrs finance finally told me I had to purchase the GAP insurance and extended warranty to get the strut fix which took the total price to $32,604. This business practice is unacceptable!! 1. To sell a certified car with issues and tell the buyer it will come out of your pocket. 2. Agreeing on a price and running the customers credit and doing a hard credit check on some one and then changing the terms of the deal. 3. To let a certified car go off the lot with a problem. Makes the company of koons and Toyota look bad. I hope this issue gets resolved for the person who owns the car next. More