John Boehm

Koons finally fixed my wife's brand new 2026 Land Cruiser after 4 months! My wife got the OEM roof rack removed in Jan 2026 when she bought the vehicle and Koons let her take it home with tape covering the h after 4 months! My wife got the OEM roof rack removed in Jan 2026 when she bought the vehicle and Koons let her take it home with tape covering the holes in the roof only for me (her husband) to discover it! When I took it back to get it properly fixed, they sent it home with only 4 of 6 clip-on gaskets installed! After some time we noticed it and found water in the vehicle! Today I had them come pick up the vehicle and they dropped it off with the clips still missing! So this afternoon I had to have them drop off the parts so I could install them in my driveway (Apr 2026). The staff are so incompetent that they couldn't find their way out of a wet paper bag! Avoid at all costs because they are as shady as can be More

Report | Print

Experience was great, Steven was very professional and courtesy. Waiting area was clean and big. Car was done on time. courtesy. Waiting area was clean and big. Car was done on time. More

Report | Print

Service writer was very nice And knowledge , will , definitely Become a regular customer , haven’t been there for a while, but love the way that treated me definitely Become a regular customer , haven’t been there for a while, but love the way that treated me More

Report | Print

Excellent service and I look forward to returning for my next visit and thank you. next visit and thank you. More

Report | Print

Excellent service writer and technician , will come back , fast and on time required for finishing , fast and on time required for finishing More

Report | Print

James was exceptional he renewed my trust from previously poor experience. The car seems well. poor experience. The car seems well. More

Report | Print

Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

Report | Print

We have always admired the staff without exception. Matt Ragsdale is extraordinary and everybody else we’ve dealt with recently has gone out of his or her way, especially David McDermott, John Boehm, A Matt Ragsdale is extraordinary and everybody else we’ve dealt with recently has gone out of his or her way, especially David McDermott, John Boehm, Ali, the cashier, Keith the head of rentals and Carli, his Deputy, have all been wonderful. I say this at a time when my wife and I are disputing a decision of Toyota headquarters to charge us for $2496.87 to replace an original faulty exhaust pipe system the failure of which could have caused us to run off the road at high speed on an interstate highway system. More

Report | Print

James Case handled everything for my RAV4 politely, efficiently and quickly. He did extra things to keep me informed. efficiently and quickly. He did extra things to keep me informed. More

Report | Print

I have been servicing my vehicles for years at Tysons Koons. This location has exceptional customer service. Also, their service center provides honest suggestions for repairs, which is hard to find at o Koons. This location has exceptional customer service. Also, their service center provides honest suggestions for repairs, which is hard to find at other shops or dealerships. More

Report | Print