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Koons Tysons Toyota

Vienna, VA

4.7
1,654 Reviews
Welcome to Koons Tysons Toyota. We understand that buying a new vehicle is a big decision. We look forward to serving you during this exciting time. Our friendly staff and welcoming location are located at 8610 Leesburg Pike in Vienna, Virginia, close to the Wolf Trap. We are slightly more than 15 miles west of Washington, D.C. Alexandria, Virginia, is 21 miles away. Our lot features a variety of Toyota models. Does your workday start with your daily commute? Please stop by and explore our new commuter-friendly models, including the Toyota Corolla. If you're looking for the perfect road trip vehicle before you head out on your next family vacation, we carry a variety of SUVs with several entertainment options included. Is your faithful work truck trying to tell you it's time for an upgrade? Please visit us and inspect our selection of pickups, including the Toyota Tundra. These trucks are ready for anything a job site has in store for you.
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8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,654 reviews

May 16, 2022

The sales people at this dealership sell you cars based on racial discrimation and color More

by SC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy
May 17, 2022 -

Koons Tysons Toyota responded

Sai, this is highly concerning to read, as we have absolutely no tolerance for discrimination or malpractice of any kind. I want to better understand what occurred here to ensure it is properly addressed. We run a family-owned business and take pride in how we treat all of our customers. I am going to look for your contact information, but in the meantime, please consider giving me a call. I am eager to connect as this does not reflect our store values and customer service. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

May 16, 2022

Sadly, the technicians at this dealership just gave up and told me I'd have to live the constant beeping that my Toyota is making. They even called Toyota and couldn't figure it out. I've never seen an More

by rb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Turcios
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Koons Tysons Toyota responded

Ruben – I’m sorry to see that there seems to have been a miscommunication regarding the notification beeps in your vehicle. By no means, would we ignore a customer’s concern and I’m sorry you felt this was happening. As your service advisor stated, per the manual, the notifications are standard to the vehicle. I would be glad to address your concerns and provide whatever guidance or assistance I can. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x1948

May 12, 2022

Awesome dealership! From minute I parked to pickup, everyone responded great, especially James Kim! Thanks! More

by kaytarazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

kaytarazi responded

Thank you - I recommend Koon’s Toyota to my friends!

May 12, 2022 -

Koons Tysons Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with James and the Koons Tysons Toyota team. Drive safely and we hope to see you back again down the road!

May 10, 2022

Its a really good time with mr James,cool guy,helpful & friendly ..i had a really good experience with him thanks man appreciate you and hope you ll gonna be more friendly on coming days best of luck and t More

by Arjun titung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Koons Tysons Toyota responded

Arjun, thank you for taking the time to review us! We are so glad to hear that James went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

May 09, 2022

I had great experience working with Mayur D. Who took his time to explain all the features on the car I bought, answered all my questions. Thanks for making me fee confident on my purchase and m More

by affable.srijanaa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayur D.
May 09, 2022 -

Koons Tysons Toyota responded

Thanks for your review! We are glad to see that Mayur was informative and helped you feel confident in your purchase decision. We appreciate your business, and we will see you again next time here at Koons Tysons Toyota!

April 29, 2022

HIGHLY recommend working with Mr. Mohammed Abdullah. He is friendly and kind. He helped me purchase a beautiful 2022 Tesla Model 3, loving the car. I told him I'll be back for future More

by Aqial
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Koons Tysons Toyota responded

Thank you for taking the time to review us! We are so glad to hear that Mohammed delivered such an outstanding purchase experience. Drive safely in your new 2022 Tesla Model 3, and we hope to see you back again at Koons Tysons Toyota!

April 22, 2022

You feel lost when you reach the service area. Where to go. You just wait until someone call you. There should be a better way of directing people to the service advisor. More

by shaukatfaheem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Koons Tysons Toyota responded

We want to make the service process seamless and apologize for any confusion you experienced during your visit. I apologize that we somehow missed the mark in providing a welcoming service visit. I would like to speak with you directly and get more information regarding your visit. If you could please give me a call or let me know the best way to contact you. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

April 19, 2022

Personally bought two cars from here. Service them here along with one not bought here. This past service experience with Matt was excellent. He makes recommendations but doesn’t pus More

by cfischer1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in service, Paloma Jones, Matt Kim
Apr 20, 2022 -

Koons Tysons Toyota responded

Thank you for taking the time to share this feedback! We are so glad to hear that you had such a successful and pressure-free experience working with Matt. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

April 19, 2022

They were very fast and easy to work with. Car-buying right now is very stressful, but they made it as painless as you could reasonably expect. This is a five-star review that the dealership m More

by tony.smith1792
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdulla Alfaham
Apr 19, 2022 -

Koons Tysons Toyota responded

We understand that purchasing a new vehicle is a big deal, so we're delighted the Koons Tysons Toyota team stepped in to ensure you felt fully confident in your decision. It means a great deal that our commitment to great customer service stood out to you. Thanks so much for trusting us and we wish you many safe and happy miles!

April 15, 2022

Service manager was very helpful in selecting the best service options for my 2016 highlander. More

by Mjkruger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Koons Tysons Toyota responded

It's always our pleasure to assist with your service needs. Thank you for choosing Koons Tysons Toyota!

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