Koons Tysons Toyota

Would not recommend purchasing a used car here. They really try to take advantage of the customer. I purchased a 2013 Toyota sienna from this dealer and was not happy at all with the buying experience. really try to take advantage of the customer. I purchased a 2013 Toyota sienna from this dealer and was not happy at all with the buying experience. They try to sell you all these warranties and maintenance plans without even asking you if you want them. When I asked about all these extra charges, they just assumed I wanted them. When I asked what the maintenance warranty covers, they had no idea. They tried to tell me it covered all the recommend service in the owners manual, wich is not true. The maintenance warranty, for $989., Covers 4oil changes and 8 tire roations.if I purchased those individually at the dealership$, 80 an oil change and $35 a tire r.otation, that would only cost me $600. Also the van at pickup was not detailed properly, there was dirty shoe prints in the carpet and wrappers in cup holders. The van was not properly inspected by their technician, hence the van needed both cv axles replaced. Overpriced, scam artists. Oh, and they had the nerve to try to upsell me $800 of recommend service when I brought it in for a oil change, a month after I just bought it. Toyota should be ashamed of this dealer. More

This was a routine maintenance visit, the first for this car. The process of checking in was smooth, I was told they were running behind - appreciated that. I was able to track progress through link provide car. The process of checking in was smooth, I was told they were running behind - appreciated that. I was able to track progress through link provided. Job completed, easy pick up. Good. More

My vehicle was serviced with care and returned to me in the time frame stated. the time frame stated. More

I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. It took them weeks to send some private company to resolve this issue. Also, the moon roof did operate properly and I had to bring the truck to their service center for warranty repair. they removed the sun roof head liner and installed it back uneven on one side. I expressed the concern to my assigned service person whom name is Brian. He blamed it on others and not caused by them. It did not make any sense since they had to remove the head liner in order to fix the moon roof motor. But they denied the fact and did not do anything for me. I brought the truck to another Toyota service department and they said " the un-evenness of the head liner was definitely caused by the moon roof repair tech. Brian was rude to me and even said bring More

first off, it was a rough start, everybody was busy. Finally a saleswoman stepped up and assisted me in purchasing a truck, which she also has. Finally a saleswoman stepped up and assisted me in purchasing a truck, which she also has. More

Excellent communication and straight forward. Alex was very helpful with our used car servicing, even though we bought out of town and this was anew servicing account. very helpful with our used car servicing, even though we bought out of town and this was anew servicing account. More

Whenever I need help with looking for a car or looking for a part, Edward Ahenefu is always there to help me! I love working with him. for a part, Edward Ahenefu is always there to help me! I love working with him. More

Alex in service was excellent. Luis in parts was awesome. Referred me to the lady in body shop for an estimate but never heard from her again Referred me to the lady in body shop for an estimate but never heard from her again More

I had to revisit the dealer due to an issue the last scheduled dealer provided service caused. The rep I talked to was very rude and kept saying that it was not there fault. scheduled dealer provided service caused. The rep I talked to was very rude and kept saying that it was not there fault. More

I purchased a used 2018 Tahoe LS From Mohammad Abdullah. He was great and answered all my questions quickly and effectively. He is in the process of resolving an issue that I have had with my Abdullah. He was great and answered all my questions quickly and effectively. He is in the process of resolving an issue that I have had with my SUV. Tysons Koons Toyota should be very proud to have him as a hard working & efficient member of their family. He is very easy to deal with. Thanx my Friend! Bob Malterre More