Koons Tysons Toyota

Service team is very good they are on time when they they schedule they take care of everything I have been customer for 26 years I am very happy with service team especially mr Alex Hernandez he is very goo schedule they take care of everything I have been customer for 26 years I am very happy with service team especially mr Alex Hernandez he is very good he will understand what you need and how they deliver to you More

They are reliable in scheduling service and it can be done while I wait. The work is usually done well. done while I wait. The work is usually done well. More

Service at Koons with James is great. Respect, Listens to Customers, honest, cares, informative and knowledgeable. to Customers, honest, cares, informative and knowledgeable. More

Purchased a 2013 Ford F150. Less than 3000 of driving truck heat isn't working, noises coming from the breaks. To find out the breaks were installed backwards and damaged the rotars severely. Paid for ex truck heat isn't working, noises coming from the breaks. To find out the breaks were installed backwards and damaged the rotars severely. Paid for extended warranty assured the car was cover from top to bottom. 4500 in additional coverage. $2200. Not one thing coverage by the warranty or service contracts purchased. Today is 12/16/21. Been waiting for someone from financing to return my call since Monday. More

20% OVER MSRP ON A RAV4!!! Unbelievable greed and gouging during the pandemic! In September 2021 I sat down to purchase a RAV4 Hybrid XLE at $34,000 MSRP, and the starting sales price on the paper was a jaw- during the pandemic! In September 2021 I sat down to purchase a RAV4 Hybrid XLE at $34,000 MSRP, and the starting sales price on the paper was a jaw-dropping $40,500, $6,500 or nearly 20% over! When I questioned that they mumbled about the chip shortage - but that's no excuse to gouge your customers (we are three-peat customers, since 2002). Of course I walked out, I will try other dealerships and I hope they are NOT like that, otherwise bye bye Toyota. (In hindsight, I should have read the Google reviews, several reviewers have mentioned the price gouging at Koons.) After that I walked the lot and it seems all new cars have a special sticker on them with ~25% surcharge (mine had $44,000 with MSRP $34,000) which I'm guessing is the "Koons Memorial 25% Surcharge MSRP?" Shame on you people to profit off of the pandemic supply disruptions like that. More

Bought a 4Runner Limited from Koons Tysons in 2016 based on dealership/service ratings. Great car, but noted declining levels of service reliability/consistency over time as indicated by dealership ratings on dealership/service ratings. Great car, but noted declining levels of service reliability/consistency over time as indicated by dealership ratings. Went to purchase a 2022 4Runner Limited in current market environment...worst buying experience/customer focus in my 40 years of buying vehicles. Vehicle I was interested in was in "warehouse" on the first day we visited; went back the next day but called first to confirm vehicle was still available and was told "Yes, come on in" by the salesman after checking with Sales Mgr. When we arrived within the hour, we were told vehicle was sold the previous day...evidently 3 differing inventory databases exist between the salesman, sales manager and "Inventory Manager" with no apparent data syncing. Salesman had minimal knowledge of vehicle features and an "assistant" walked us through the few vehicle changes since 2016. With sales driven by above-MSRP revenue stream, Koons Tysons has ZERO customer focus. Purchased a vehicle from another dealership and the sales/customer service was OUTSTANDING. Totally DONE with this dealership! More

James Kim and his mechanics are the best @ Koons Tysons Toyota for services!!! James is always a professional about taking care of you and your car needs. He is very good at communicating with you. My car Toyota for services!!! James is always a professional about taking care of you and your car needs. He is very good at communicating with you. My car was in and out fast at the facility for maintenance with such high quality work in everything. More

This was the best car buying experience ever. We were in and out in 2.5hrs. Valentine took the time to send me a personal video of the car and everything it has to offer before I arrived. He treated us as i and out in 2.5hrs. Valentine took the time to send me a personal video of the car and everything it has to offer before I arrived. He treated us as if we were family while continuing to keep the process going. Fares sealed the deal with explaining the benefits of this purchase and future purchases. We had a great experience More

Way too many emails and no personal interaction with anyone. These people are money hungry and not interested in the customer’s happiness. anyone. These people are money hungry and not interested in the customer’s happiness. More

Overall Service it’s great just have some minor of Tires indicators showing on the dashboard after the maintenance 5,000 Miles service & then couple days later I bring my Sienna Minivan back to the dealers indicators showing on the dashboard after the maintenance 5,000 Miles service & then couple days later I bring my Sienna Minivan back to the dealership & they Fix the problem & this is the second time that happened might be because my Minivan is 16 years old some computers chips might need to be updated maybe who know ?!? 👀 More