Koons Tysons Toyota

Koons Made it right I wrote a previous review about the dealership's unwillingness to work with us after another salesman sold the car that we were buying while we were c I wrote a previous review about the dealership's unwillingness to work with us after another salesman sold the car that we were buying while we were completing paperwork at the dealership. We received a call the next morning From Debra wanting to make it right. While we ended up going over our budget they did apologize and demonstrate a commitment to customer service that was commendable. I believe that Toney, our salesperson, may be to thank and I would highly recommend working with him. More

GREAT Experience This is the second car I have purchased from Koons Tysons Toyota and both experiences were wonderful. Everything from start to finish was great! Shah This is the second car I have purchased from Koons Tysons Toyota and both experiences were wonderful. Everything from start to finish was great! Shahzad "Sam" Jawaid was FABULOUS! I had spoken with him earlier in the week about what I was looking for. They did not have it on the lot. Before I drove down I wanted a few things in writing. He took care of everything. He was honest from the first phone call and took very good care of me and actually had to drive to another dealership to get my car. Professional throughout the experience. I am thrilled with my car and would highly recommend Koons Tysons Toyota and Shahzad "Sam" Jawaid! p.s. Khalid handled all the paperwork and he too was amazing! More

purchase of a 2014 Avalon Hybrid It has been almost a month and a half since my purchase of a certified 2014 Avalon Hybrid. Very happy with the purchase experience, sales experience It has been almost a month and a half since my purchase of a certified 2014 Avalon Hybrid. Very happy with the purchase experience, sales experience and the car itself. Very glad Mr Josh Lundy patiently let me experience different classes of vehicles within my parameters, tried to discern my requirements (expressed or otherwise) and helped me narrow down my car to my final choice. This car is a daily joy to drive and I wouldn't have found it without my visit to Koons Tysons Toyota. More

Great Service and Great Deals! The staff was very friendly and welcoming. They were very helpful and gave great recommendations. I was very pleased with their service and I definite The staff was very friendly and welcoming. They were very helpful and gave great recommendations. I was very pleased with their service and I definitely got my money's worth. Compared to my previous dealers, this was by far my best experience in car shopping. 10/10 recommendation! More

Great Buying Experience - Not Like the Old Days! Joshua was very patient working with us, as this was our first hybrid purchase. He is extremely knowledgeable and really helped us see that this was Joshua was very patient working with us, as this was our first hybrid purchase. He is extremely knowledgeable and really helped us see that this was a good choice for our needs. We didn't feel any pressure throughout the process and after two weeks have no regrets whatsoever about the car, dealership or our salesperson. We drive our cars 10-20 years, so getting this right is critical for us and would go right back to Joshua when we need to do this again. Erica in Finance helped us through the paperwork and completion of the process. More

Terrible Customer Service. Will not be Returning. I will never be taking my car back to this dealership for service. I came in with a repair and was told that it would take 3-4 business days to get fi I will never be taking my car back to this dealership for service. I came in with a repair and was told that it would take 3-4 business days to get fixed. Needless to say, that did not happen. It has now been over 6 weeks and I am finally getting my car back. Throughout the entire process, I have had limited communication from the dealership on their part. I have been the one to call and ask for status updates and inquire where my car was. When I initially called after the 3-4 business days were up, I was told that the dealer could not locate the part. This was what I was being told for about 3 weeks when I finally elevated my concern to a service manager. When I explained my situation (how I had been without a car for 3+ weeks, unable to get into the office for work, was offered no rental car, and was told that the part was lost) the service manager couldn't have been more rude. She said that the system told a different story and insinuated that I was lying about being told that they didn't know where my car part was. She told me that she would do further investigating and get back to me. She never called me back. Finally after being without a car for one month, the dealer decided to give me a rental car. I also called Corporate Toyota to voice my concerns about Koons' customer service and he put me in contact with an customer service employee at the dealership. When I got on the phone with her, she had the worst attitude and immediately assumed that I was asking for my part to be paid for. She dismissed my concern about the customer service I received, she clearly didn't read my case file that was sent over, and was defensive towards me. I never stated that I wanted my part paid for. I just wanted someone to be aware of the customer service that they provide to their customers. I'm am completely disgusted at how they treat their customer. They have a lack of respect for people and their situations and have no regard for people's situations when they keep their cars for over 6 weeks. I will not recommend this dealer and service center to anyone and I will never be back. More

Purchased Two Used and One New Car If you want the ultimate car buying experience, with someone who gives 110% and patiently answers ALL your questions before and after the sale, go see If you want the ultimate car buying experience, with someone who gives 110% and patiently answers ALL your questions before and after the sale, go see JOSH LUNDY!!! More

Purchase of Toyota vehicle Purchased used vehicle from Joshua last month. He is not your stereotypical used car salesman and on my first visit he did not press me to make a dec Purchased used vehicle from Joshua last month. He is not your stereotypical used car salesman and on my first visit he did not press me to make a decision. I made a second visit and Joshua was very helpful. He took me out on test drives and really knows his stuff on Toyota vehicles. His demonstration of the car was excellent. Very pleased with Josh. If I was going back to Toyota I would certainly speak to him first. Definitely recommend him. More

Great first time car buying experience! Went in to buy a family van-and Josh Lundy made the experience a great one! He was so patient with explaining everything to us and making the whole ex Went in to buy a family van-and Josh Lundy made the experience a great one! He was so patient with explaining everything to us and making the whole experience a pleasant one. He showed me during a test drive carefully how to handle the car so I would be less nervous about driving a much bigger car than I was used to. Definitely recommend Koons Tysons, and more so Josh! More

Sam Jawaid Best sales person of all time Purchased my first car from koons last month. Have had no problems. 100% recommended !! Go look for sam jawaid!! Easy person to talk too. Will hook yo Purchased my first car from koons last month. Have had no problems. 100% recommended !! Go look for sam jawaid!! Easy person to talk too. Will hook you up with the best deals ! More