Koons Tysons Toyota

first off, it was a rough start, everybody was busy. Finally a saleswoman stepped up and assisted me in purchasing a truck, which she also has. Finally a saleswoman stepped up and assisted me in purchasing a truck, which she also has. More

Excellent communication and straight forward. Alex was very helpful with our used car servicing, even though we bought out of town and this was anew servicing account. very helpful with our used car servicing, even though we bought out of town and this was anew servicing account. More

Whenever I need help with looking for a car or looking for a part, Edward Ahenefu is always there to help me! I love working with him. for a part, Edward Ahenefu is always there to help me! I love working with him. More

Alex in service was excellent. Luis in parts was awesome. Referred me to the lady in body shop for an estimate but never heard from her again Referred me to the lady in body shop for an estimate but never heard from her again More

I had to revisit the dealer due to an issue the last scheduled dealer provided service caused. The rep I talked to was very rude and kept saying that it was not there fault. scheduled dealer provided service caused. The rep I talked to was very rude and kept saying that it was not there fault. More

I purchased a used 2018 Tahoe LS From Mohammad Abdullah. He was great and answered all my questions quickly and effectively. He is in the process of resolving an issue that I have had with my Abdullah. He was great and answered all my questions quickly and effectively. He is in the process of resolving an issue that I have had with my SUV. Tysons Koons Toyota should be very proud to have him as a hard working & efficient member of their family. He is very easy to deal with. Thanx my Friend! Bob Malterre More

Edward has been great to work with, knowledgeable and professional. He returned all calls and messages timely and has been helpful with getting my car traded in and picking and buying a new one. He’s bee professional. He returned all calls and messages timely and has been helpful with getting my car traded in and picking and buying a new one. He’s been available at all times during the 5 days the process took. The dealership has been easy to work with and whole experience was good. More

Our saleman, Mayur Dhwan, is a very nice person and handled our test drive very nicely. When we went to actually purchase the vehicle (CPO) we asked about the 160 Point Checklist. We were told that s handled our test drive very nicely. When we went to actually purchase the vehicle (CPO) we asked about the 160 Point Checklist. We were told that since it was sold as a CPO last year, it is still a CPO, there is no need for a checklist. After we insisted, more than 30 minutes later a checklist was produced. The only item I really knew anything about was incorrect on the checklist -- it said there were two keys whereas we were originally told the previous owner had one key. Everyone we talked to insisted that, since it shows up in the system as CPO, then yes indeed it is CPO and of course it had a 160 point check. We have no argument that it is a CPO in the system. Based on our experience, we seriously doubt it ever had a 160 point check before we purchased the vehicle. The Toyota National CPO customer support people were very nice but essentially useless. We eventually talked to the Toyota Representative (evidently works for Koons & Toyota) who did schedule an appointment to get the second key made on a Tuesday. My son took the car over Tuesday and was told they only make keys on Wednesday (?!). The used car manager told my son that he was really going out of his way to have a second key made and that his parent should come show their thanks by purchasing another vehicle soon (!). Even though we had an appointment that Koon's scheduled. This was a much different experience than another vehicle we had purchased from this same dealership in January where the paperwork (including the 160 point checklist) was ready to go and the salesman followed up with getting some minor issues worked out. In the end, we do not trust this dealership (and I've lost a lot of faith in Toyota Customer Service (National). My advice if you are purchasing a CPO vehicle from this dealership is to make sure they have all of the CPO paperwork and all of the keys/keyfobs/whatever done before you make the final purchase as you may end up with a hassle as they seem to have no motivation to do anything once the car is sold. More

I bought a used Honda Accord from Edward Arhinful. I can not say enough of how easy and fast it was. Edward treated me very well, delivered great product knowledge, customer service that made me feel great not say enough of how easy and fast it was. Edward treated me very well, delivered great product knowledge, customer service that made me feel great and confident about the car I purchased. I will definitely recommend him and buy from him again More

Rami is top notch. It was a pleasure dealing with him. He's very efficient and easy to deal with. This is the shortest time I've spent at a dealership. Thank you Rami! He's very efficient and easy to deal with. This is the shortest time I've spent at a dealership. Thank you Rami! More