Koons Tysons Toyota

Muhammad Ali was wonderful! The communication was the best ever. He personally took a video of the outside and inside of the truck and sent it to me. If you need a salesman go see Ali!! best ever. He personally took a video of the outside and inside of the truck and sent it to me. If you need a salesman go see Ali!! More

The service is always top notch! My car is as perfect as the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! More

They messed didn't put something back in my car during my service. They refused to take responsibility. This was after I called twice and they said they would call back but they never did. They're overpriced service. They refused to take responsibility. This was after I called twice and they said they would call back but they never did. They're overpriced as well. I will go to a garage where I can speak to the mechanic who worked on my car. More

Janes and his team is too notch. They go the extra mile to diagnose the issue! to diagnose the issue! More

I want to say that I visited Mr Edward Arhinful Saturday & his service was impeccable .. I’m disabled & use a wheelchair but that didn’t stop Edward .. Upon arrival I called him & as promised the vehicle I & his service was impeccable .. I’m disabled & use a wheelchair but that didn’t stop Edward .. Upon arrival I called him & as promised the vehicle I wanted was there & he pulled up & took me for a test ride . It was all she wrote from their.. I purchased the car & on Monday morning Mr . Arhinful delivered the car to me himself personally .. & I can’t forget Gabriel who worked WONDERS for me in financing .... I’ll definitely be referring any & everyone interested in purchasing a new vehicle valet style 🎖🎖🎖🎖🎖🎖🎖🎖🎖🎖 More

I brought my car for service there. When returned home the oil was dripping from the car on my newly sealed driveway. Had to go back to dealership next day so they fix the issue with the gasket. They als the oil was dripping from the car on my newly sealed driveway. Had to go back to dealership next day so they fix the issue with the gasket. They also included the tire rotation that I didn't request as I rotated tires 500 miles ago at Costco. Asked to rotate tires back. Service advisor said the technician didn't think rotation is needed and didn't rotate tires. They charge me for the service though. I really disappointed with their service. More

This dealership is very unprofessional and don't listen to their clients. Earlier that morning I had booked (by telephone) to test drive a Highlander hybrid car at 11:30-12pm and when I came in at the des to their clients. Earlier that morning I had booked (by telephone) to test drive a Highlander hybrid car at 11:30-12pm and when I came in at the designated time, the agent informed me that the car was out for a test drive and would be back in one hour! After waiting for an hour to test drive the car, the agent then asked me how long I would be out for. He then had the audacity to suggest that I try to be back within 30 minutes! I had waited one hour to drive this car and had made an appointment. The previous person had the car out for 90 minutes. After test driving the car, I discovered it wasn't for me and told the agent. The agent also sent me a follow up e-mail with nothing in it. The next day I got a call from Koons asking when I was coming in about the Highlander! Koons doesn't seem to know what they are doing and don't keep track of what their customers are asking for or have done. I recommend using another dealership. More

This will be my last trip to Koons. After waiting 2.5 hours for a USD 120 oil change, I was told that they couldn’t fix or replace a tire pressure sensor with an intermittent problem. They did however t hours for a USD 120 oil change, I was told that they couldn’t fix or replace a tire pressure sensor with an intermittent problem. They did however take that 2.5 hours to find over USD 1,100 worth of optional repairs, such as replacing the cabin air filter for USD 195. The crowning moment was the sales guy telling me my description of the sensor problem was “vague”. I had good luck with this dealer when they took care of a handful of safety recalls that piled up when I was serving overseas, although they did find over a thousand dollars worth of miscellaneous repairs then as well. Nice staff otherwise, but blatant focus on unnecessary repairs and not on the customer. More

They have a wide selection of cars that I was able to choose from that I could not find in my local area. Paloma was easy to work with and was extremely helpful! The purchase process was handled very wel choose from that I could not find in my local area. Paloma was easy to work with and was extremely helpful! The purchase process was handled very well and quickly, they have extensive technology that improves the process making it extremely efficient. Thank you!! More

This dealership affirms the old belief that car salespeople are liars. I wouldn’t believe the reviews you read here either, because our salesman Mitch Logan pushed HARD for us to leave a 5-star rev salespeople are liars. I wouldn’t believe the reviews you read here either, because our salesman Mitch Logan pushed HARD for us to leave a 5-star review “even if it’s a lie”. Direct quote. Sorry, I’m going to leave an honest review instead. This will be long, but the bottom line is to stay away. First, their website assures that there are no hidden fees or extra charges on their “WOW prices” shown online. Well I was definitely WOWed when we were hit with a $1100 fee for “dealers options” of work done prior to their listing the vehicle. Nowhere was this shown online when I requested pricing. Also, our listing included photos of a tow hitch - close-up photos - but the vehicle did not come with that package. Why would you use those photos for the listing? If we hadn’t gone to the dealership already knowing we were going to purchase this vehicle (we’ve been shopping for 1+ years and were well-informed), there’s no way Mitch or Koons would have gotten a sale from us. I’m sad that they did ultimately get our business, but this car matched our needs and we had a pretty picky list of requirements. Mitch was unfriendly, unprofessional, and uninformed. He was repeatedly sassy when I told him our requirements. I always know that I’m smarter than the salesman I’m dealing with, but I at least hope that he is more informed about the vehicle they are selling. Not true here. Mitch shared no information with us about the car and seemed fully unprepared for the appointment, but again, we were informed ourselves so it did not matter. As an aside, Mitch wore a bandana as a face mask which I’m pretty sure only the most uneducated xxxx of the world does at this point in the pandemic. I use the term “wore” pretty loosely though. Finally, Koons was wildly inefficient and disrespectful of our time. There is no reason that in the 21st century a car purchase with cash should take over 3.5 hours, but Koons found a way to make that reality. We had a baby at home and when I mentioned we were in a rush, I got only disrespect in return, as if I were inconveniencing THEM. Needless to say, we will not be back, and I’d highly encourage you to look elsewhere as in our car search we had far superior experiences with other dealerships. More