Koons Tysons Toyota

I did buy a vehicle on Saturday, May 8th. The experience was OK. I'm a repeat customer. The only complaint I had was my interaction or lack of follow up with Amin Darbandi. Once he realized I wasn't going t was OK. I'm a repeat customer. The only complaint I had was my interaction or lack of follow up with Amin Darbandi. Once he realized I wasn't going to buy an extended warranty, etc. his tone and demeanor changed. At that point he was just rushed to get me out. He also has not returned any of my phone calls or emails regarding the Maryland inspection I needed to get for your dealership. I left messages for him on his voice mail and also had the operator hand deliver one to him. No response to emails either. Ignoring a customer is not good business especially on an important matter of this nature. More

Mark Boyd is a terrific salesperson! There’s no pressure, he listens to what you need, and is very knowledgeable. And Amin in finance is also great. he listens to what you need, and is very knowledgeable. And Amin in finance is also great. More

Excelente atención tanto de los agentes de ventas en especial y agradecimiento de una persona especial el señor Valentín García,se los recomiendo y no duden en buscar al señor Valentín García especial y agradecimiento de una persona especial el señor Valentín García,se los recomiendo y no duden en buscar al señor Valentín García More

They often recommend maintenance procedures which are not recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the s recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the services that are appropriate for the mileage interval your car is at. They do offer a number of convenient pick up and drop off services, and the location is good for me, which is why I continue to use them. More

I worked with Paloma Jones on the purchase of a new Tundra. She was extremely pleasant to work with and very knowledgeable of the vehicle. She even sent me videos of the vehicle to answer some questi Tundra. She was extremely pleasant to work with and very knowledgeable of the vehicle. She even sent me videos of the vehicle to answer some questions I had before going to the dealership for test drives. Her enthusiasm and delightful personality made the whole experience very pleasant and relaxing. I would give her 10 stars if I could. More

Concerns are not taken seriously. People are not very friendly and very awkward. You ask any question and they look at you like you are an idiot. friendly and very awkward. You ask any question and they look at you like you are an idiot. More

Koons Tysons Toyota did 30k service and new front brakes and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. More

Paloma Jones was very helpful and knowledgeable about the cars we were looking at the second time. The first time, any kind of negotiation on the car and the high price of their processing fees (they we cars we were looking at the second time. The first time, any kind of negotiation on the car and the high price of their processing fees (they were highest by far that we encountered) with the second rep. More

Very efficient, pleasant place to wait. Good communication with the agent. They are attentive to the Covid pandemic, including valet service (which I didn’t use this time, but have used in the communication with the agent. They are attentive to the Covid pandemic, including valet service (which I didn’t use this time, but have used in the past). More

Left my car with grease on the outside Not happy they Left my car with grease on the outside Not happy they should pay more attention To cleaning up after they work Their work is good but to busy t Left my car with grease on the outside Not happy they should pay more attention To cleaning up after they work Their work is good but to busy they get careless More