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Koons Tysons Toyota

Vienna, VA

4.7
1,622 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,622 reviews

March 29, 2021

Paloma Jones was very helpful and knowledgeable about the cars we were looking at the second time. The first time, any kind of negotiation on the car and the high price of their processing fees (they we More

by S N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma Jones
Mar 29, 2021 -

Koons Tysons Toyota responded

While I am happy that you had a great experience with Paloma, I am sorry to hear that your first visit with our team did not live up to our high standards. I will share your feedback and we will take it into account going forward. If there is anything else I can do to assist you or make you a happy customer, please don't hesitate to reach out to me directly. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

March 24, 2021

Very efficient, pleasant place to wait. Good communication with the agent. They are attentive to the Covid pandemic, including valet service (which I didn’t use this time, but have used in the More

by paul.wischow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Thiel
Mar 24, 2021 -

Koons Tysons Toyota responded

Paul, thank you for the review! It was our pleasure to assist you here at Koons Tysons Toyota, and we are so glad we were able to make your experience safe and comfortable during this difficult time. We are grateful for your returning business, and we look forward to your next visit!

March 22, 2021

Left my car with grease on the outside Not happy they Left my car with grease on the outside Not happy they should pay more attention To cleaning up after they work Their work is good but to busy t More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 25, 2021 -

Koons Tysons Toyota responded

Angela, I am sorry to hear that our team didn't deliver the high level of attention and meticulousness we expect for our guests. I will be sure to share your feedback with the service staff in order to ensure that this doesn't happen again. If there is anything else I can do to assist you, please don't hesitate to reach out to me directly. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

March 17, 2021

Will Diffee is the Sales Representative to ask for at Koons Tyson Toyota! What a pleasant, enjoyable and informative experience. If you are looking to buy ANY vehicle, Will is an absolute “Rock Sta More

by R. Malone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Diffee
Mar 17, 2021 -

Koons Tysons Toyota responded

Thank you for taking the time to review us! We are proud to have earned your support and thrilled to hear that Will and the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and congratulations! We hope to see you back at Koons Tysons Toyota down the road!

March 09, 2021

I had a pleasant experience here at Tysons Toyota. The fine gentleman who answered my phone calls and provided me with great knowledge is Ricky Jacobs! If you need any product knowledge he is the guy! You More

by mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Jacobs
Mar 10, 2021 -

Koons Tysons Toyota responded

Your stellar recommendation of Ricky means the world to us! He is a valuable member of our team and we will make sure he knows how much his work is appreciated. Thank you for giving Koons Tysons Toyota your business!

March 07, 2021

I wish I could write a review with less/less than 1 star. Koons Tysons Toyota is the worst experience in car shopping I ever had! The Salesman was nice. But the sales Manager was a liar and a cheater. Th More

by cnh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ricky Jacobs
Mar 08, 2021 -

Koons Tysons Toyota responded

I am very sorry to hear that you were dissatisfied with your experience. We expect only top-notch service and care for our guests, so it is disappointing to read your feedback. If you would be willing, I would like the opportunity to gather more information and see what I can do to help. Would you please reach out to me at your earliest convenience so that we can discuss this together? Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

March 01, 2021

We have been using this dealership for nearly 25 years and are very satisfied with the service provided by the excellent service advisors. Moreover, when there was some issue it was satisfactorily resolve More

by JK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Case
Mar 01, 2021 -

Koons Tysons Toyota responded

We are honored by your years of business! Thank you for supporting Koons Tysons Toyota and sharing your excellent feedback. We look forward to working with you for a long time to come!

February 25, 2021

Thank you very much i have really good experience at Koons tyson toyota on tuesday and wednsday...so happy for the sale people and finacial and the manager..really help me everything i need..for my next More

by lblesam73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Han, Alaaeldin Salem, Dwight Beard
Feb 25, 2021 -

Koons Tysons Toyota responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that the team went above and beyond to get you into your new vehicle. Congratulations on your purchase, and we hope to see you again at Koons Tysons Toyota!

February 22, 2021

James did an outstanding job on helping me to get all the repairs done on time. Provided me with all the information to make appropriate decision. Thanks a lot!! More

by Tigran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Case
Feb 22, 2021 -

Koons Tysons Toyota responded

Thank you for the great feedback! We strive to deliver a seamless service experience, and it is fantastic to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Koons Tysons Toyota!

February 17, 2021

Excellent service I received for my Service Advisor, and I plan to tell all my friends and family Koons Tysons Toyota is the great or the best. More

by rickyjcoolrides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Boehm
Feb 17, 2021 -

Koons Tysons Toyota responded

Thank you for choosing Koons Tysons Toyota and recommending our team so highly! We are grateful for your support and we wish you safe travels ahead!

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