Koons Tysons Toyota

Best Service I have been there servicing my car and they give good care of the car and their customer. They give fast and best service . I would definitely recomm I have been there servicing my car and they give good care of the car and their customer. They give fast and best service . I would definitely recommend this place to a friend. More

Outstanding Car Buying Experience Dealing with Koons Toyota Tyson was probably our best car buying experience ever. Salesman Sam Jawaid was very helpful, knowledgeable, and and effec Dealing with Koons Toyota Tyson was probably our best car buying experience ever. Salesman Sam Jawaid was very helpful, knowledgeable, and and effective in all his interactions A. Shaikh, Product Delivery Specialist was equally knowledgeable and did a great job of explaining all car features and technology. He was also very patient when asked to go over tech items we did not understand several time. Sales Manager Phil Clayman was helpful, friendly and very prompt with whatever was needed to make the sale go smoothy. Got initial information about the dealership off the net. Called the dealer and were connected with Sam. Told him what we were looking for and he quickly responded with information about the car they had in stock that most nearly met our wants. Called him back shortly after and asked for an out the door price. He responded with a good sales price that made us interested. Koons Tysons is a long way from where we live and we were reluctant to buy out of our area. However, after a totally disastrous visit with a local dealer, we decided to give it a Tysons a try.. Called Sam back and told him we were coming. When we got there, Sam informed us he had moved the car we were interested in right out front so we could see it. Took us to see the car and did and outstanding job of explaining its features. Told Sam we were interested in buy and went back in to discuss finalizing the deal. He said the price was exactly what he gave us on the phone which we thought was fair. None of the normal back and forth to the sales manage that it all too normal. OK, we would buy it but wanted one additional small accessory. Sales manager Phil quickly added it in at no cost. Did necessary paper work with finance manager. Sorry, we forgot his name. However, he too was friendly and quick. After the sale, Aqib showed us all features of the car and did a wonderful job of explaining the operation of all features. Exceptionally knowledgeable and helpful. Bottom line. Koons Tysons handled the deal in a fashion that left us very pleased. Everyone was friendly, knowledgeable, efficient, and customer oriented. Their approach was make the customer happy and fill his wants and needs. Without question, we recommend them highly as an excellent car dealer. More

The work was done as explained by the service manager. I have been servicing my Prius at Koons from the time I purchased it and overall I am satisfied with the quality and efficiency of their work. I stron I have been servicing my Prius at Koons from the time I purchased it and overall I am satisfied with the quality and efficiency of their work. I strongly recommend this service facility to all prospective Toyota owners. More

Could have saved 4 weeks of searching- visit here first. Don't want to take up too much time- but my car buying experience pre Koons Tysons was like the movie the Money Pit. Anything that could go wrong, had Don't want to take up too much time- but my car buying experience pre Koons Tysons was like the movie the Money Pit. Anything that could go wrong, had gone wrong. Finally, searched around the web, and fell on their website. Found the car that fit everything I was looking for in my next vehicle. Spoke with Toney over the phone, and he invited me down for a test drive. So, a friend and I went for the visit, test drove a 2011 Rav4. After meeting with Toney for the first time, I immediately felt like I was going to be taken care of through my first car buying experience, which was the polar opposite of the feelings I had from the other dealerships and dealers. My friend and I were both so impressed with Toney's extensive knowledge and professionalism when showing us the Rav4. Our test drive was a blast, we had so much fun learning about the abilities of the car and just learning about Toyota in general. I could go on for days about the overall experience, gushing over the fine employees at Koons Typsons. But, I think I made my point clear. Toney was incredibly helpful, and really treated us with care and concern. He's not the "typical car salesman" that you immediately picture at these dealerships. He really does care, and wants to put you in the right car. Thank you Toney if you're reading this! P.S. Johnny Chiang will take great care of you too when it comes time to have the financing chat! More

Great! Really appreciate my service guy, Brian-blue banner Great experience. Brian was very attentive to the needs of his customers and was very helpful in trying to get customers needs met in an amicable Great experience. Brian was very attentive to the needs of his customers and was very helpful in trying to get customers needs met in an amicable and professional manner. kudos to Brian! More

Service review I was served promptly and everything was communicated to me professionally. I have confidence in my service manager Mr Alex Hernandez. He is a very I was served promptly and everything was communicated to me professionally. I have confidence in my service manager Mr Alex Hernandez. He is a very pleasant guy and patient too. More

"Outstanding Customer Service for A Decade" You know you have chosen "a winner" Service Department when for more than a decade, your car is running in top condition. Joe (Asst Service Dept Mgr) You know you have chosen "a winner" Service Department when for more than a decade, your car is running in top condition. Joe (Asst Service Dept Mgr), Aria, James and Taimour in Inspections are seasoned members of this multi-talented group of extremely trustworthy and competent staff. I will buy my next car from Tysons Toyota because of the "after sale" service. What more can I say? They are trusted friends, Connie Herrmann More

Worst Body Shop I've Ever Dealt With When I first brought my car in, they told me 23-48 hours before they could even give me a time estimate on how long it would take. But they had alread When I first brought my car in, they told me 23-48 hours before they could even give me a time estimate on how long it would take. But they had already ordered the hood, grill, and bumper for my vehicle. 48 Hours later, I still had yet to receive a call, so I had to call them myself. I dealt with Amanda from the body shop and she spoke to me with so much disrespect because I'm young and a female and would never give me a straight answer. 13 DAYS LATER, they still haven't gotten the hood in, telling me its the last part to be received, yet somehow everything else that they ordered after the original three parts have arrived such as the air conditioner, radiator, and many more. They messed up the paint job, telling me it's going to take EVEN LONGER, and they never keep me updated, only responding when I am forced to call the manager myself. I still have yet to receive my car, Koons Toyota in Vienna has forced me to postpone going back to college because they never gave me a straight answer on when my vehicle would be finished and I have never been so angry and frustrated before with a body shop. More

Fast and Thorough Aria at the service desk was very helpful. It's always a breeze to get my car tuned up. This time I went in for my 25,000 mile maintenance and it was Aria at the service desk was very helpful. It's always a breeze to get my car tuned up. This time I went in for my 25,000 mile maintenance and it was over in a flash. Thanks Koons! More

Outstanding service Anthony and company changed the oil in my Highlander in record time and got me in and out of your service department in no time flat. Greatly appre Anthony and company changed the oil in my Highlander in record time and got me in and out of your service department in no time flat. Greatly appreciated, Bob Laird More