Koons Westminster Toyota

Excellent service and courteous, minimum waiting time. Highly recommend Koons to other drivers, will certainly return for service. Highly recommend Koons to other drivers, will certainly return for service. More

Very courteous. Explained thing needed to be done. Pretty accurate with time to complete the job. Explained thing needed to be done. Pretty accurate with time to complete the job. More

Worked with Chris in the service department great guy fast and convenient. Thanks Chris M. fast and convenient. Thanks Chris M. More

EXTRAORDINARY EFFICIENT SERVICE WITH NO PRESSURE TIMELY AND CONSISTENT EXPERIENCE GREAT COMMUNICATION at EVERY PLace which built trust in service AND CONSISTENT EXPERIENCE GREAT COMMUNICATION at EVERY PLace which built trust in service More

Nice dealership. Seem to know your needs. Hours really meet the customer needs plus shuttle service is a plus. Seem to know your needs. Hours really meet the customer needs plus shuttle service is a plus. More

Service was prompt and efficient. Service rep was informative, knowledgeable and friendly. Looking forward to future visits. Service rep was informative, knowledgeable and friendly. Looking forward to future visits. More

Great service and polite and fast ,I’m extremely pleased with sales and device department with sales and device department More

Good communication; easy to schedule appointment; easy to work with to get repairs done; courteous interactions work with to get repairs done; courteous interactions More

Everyone is personable and professional. We have purchasing and servicing our cars there for many years. We have purchasing and servicing our cars there for many years. More

Dean P. Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , who is a sales person at Koons, had a video on line of this vehicle. It looked good except for some scratches on the front bumper. I contacted Brendon and told him that I would purchase the vehicle at the advertised price if they would repair the scratches and detail the vehicle. Brendon agreed to fix the vehicle and detail it. They don't ship so I flew a friend to Baltimore and he drove the car back. When I received the car the scratches had not been repaired and the car wasn't detailed. I texted with Brendon and sent photos of the area that wasn't repaired. He apologized and promised to rectify the situation. Koons has promised to send a check to cover the repairs but I have not received it. That was 3 weeks ago. They tell me that they sent $150.00. I am not sure that $150.00 will fix my issues? Koons gave me their word in writing that that these issues would be handled before my guy picked up the car. I spoke to Dan Harkins who is a manager at Koons. He said that his body shop could do it for $150.00. I am sure they can but I don't have his connections. He also suggested that I drive from North Carolina to Baltimore and they would do the body work?? I am very disappointed that Koon's did not keep their word and are not offering a reasonable solution now that the vehicle is in N.C. Dean Peterson More